Exam 7: Persuasive Messages
Exam 1: Understanding Business Communication119 Questions
Exam 2: Intercultural and Team Communication122 Questions
Exam 3: Interpersonal Communication Skills121 Questions
Exam 4: The Writing Process117 Questions
Exam 5: Revising Your Writing212 Questions
Exam 6: Neutral and Positive Messages124 Questions
Exam 7: Persuasive Messages103 Questions
Exam 8: Bad-News Messages104 Questions
Exam 9: Planning the Report and Managing Data138 Questions
Exam 10: Writing the Report125 Questions
Exam 11: Oral Presentation155 Questions
Exam 12: Employment Communication183 Questions
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To be successful when writing a persuasive message you must overcome resistance.
(True/False)
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What are four techniques to use to open sales letters? Provide an example of at least four of the six techniques.
(Essay)
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If your reader is predisposed against the idea you are promoting,you should do all of the following except
(Multiple Choice)
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To overcome resistance,you must show how your argument benefits the reader.
(True/False)
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Which sentence most effectively interprets a product's features?
(Multiple Choice)
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Providing credible evidence such as current statistics is a positive way to influence the reader.
(True/False)
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When is the indirect organizational plan appropriate for persuasive messages?
(Essay)
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Define the difference between a "solicited sales letter," and an "unsolicited sales letter."
(Essay)
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A routine complaint letter requires an attention-getting opener and more evidence than a persuasive claim letter.
(True/False)
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In persuasive requests,the opening of a sales letter should be interesting,short,and original.
(True/False)
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Determining whether a reader might be resistant to your message,and why,helps you prepare a more persuasive message.
(True/False)
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Use an indirect organizational plan for persuasive messages when
(Multiple Choice)
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You need persuasion when requesting a favor from someone you don't know because
(Multiple Choice)
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In the textual content of your persuasive message you must explain your rationale for presenting a new procedure or idea.
(True/False)
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You may provide incentive for a prompt reply to your persuasive sales message by
(Multiple Choice)
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