Exam 4: Communicating Routine Messages and Building Goodwill

Before you can roll out the new database system you have designed, you need employees in departments across the company to volunteer to test it. You are drafting an email that will be sent to all employees to persuade them to help you with this testing. -Discuss the ethics of the blind carbon copy (bcc) feature in email.

A "you" perspective ________.

Before you can roll out the new database system you have designed, you need employees in departments across the company to volunteer to test it. You are drafting an email that will be sent to all employees to persuade them to help you with this testing. -Discuss what you should include in this message.

Before you can roll out the new database system you have designed, you need employees in departments across the company to volunteer to test it. You are drafting an email that will be sent to all employees to persuade them to help you with this testing. -You decide that it would be wise to include an external benefit in your message. Which of the following would be the best to include?

Which of the following is an example of a confirmation?

________ benefits are advantages that someone else - a third party - gains.

Text messages lack nonverbal qualities that are important in most face-to-face communication.

All routine messages involve requests or questions.

Sending an email to congratulate a business acquaintance on the birth of her baby ________.

Business use of instant messaging (IM) ________.

Two elements are typical at the end of requests: (1) an expression of gratitude or thanks and (2) a specific call for action that makes clear what you need and when you need it.

Which of the following statements best focuses on the audience benefits?

Which of the following statements focuses on the benefits to the writer?

"If I get this information from you today, I will be able to finish my report by Friday and not have to work over the weekend." Consider the statement above. Which of the following choices best revises this statement to reflect a "you" perspective?

Which of the following statements is most likely to be true regarding instant messaging?

Which of the following is an example of confirmation?

Alyssa shies away from using the direct organizational approach in her requests, as she feels it is rude and inconsiderate to blurt her request out at the start of a message. Do you agree?

Which of the following statements uses the "you" perspective?

An expression of gratitude ________.

When you arrive at work on Monday, you hear that a coworker's father died over the weekend. You are not good friends with this coworker, but you are sorry for his loss. You never know what to say in situations like this, so you decide to go to the stationery store to buy a sympathy card. You should ________.