Question 1

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.

Accepted Answer

A) True 
 B)False

Question 2

The use of phonetic writing in the medical office can help you:

Accepted Answer

A) better understand medical abbreviations 
B) pronounce patients' names correctly 
C) learn the meaning of medical terms 
D) take notes quickly and accurately 
A) better understand medical abbreviations 
B) pronounce patients' names correctly 
C) learn the meaning of medical terms 
D) take notes quickly and accurately

Question 3

Every patient has the right to expect courteous treatment in a physician's office.

Accepted Answer

A) True 
 B)False

Question 4

If the medical assistant's desk is in open view of the patients, it should be free of __________.

Accepted Answer

clutter
Clutter shou

Question 5

What is the best way to decide whether patients need special assistance in disrobing?

Accepted Answer

A) Ask all patients if you can be of assistance. 
B) Wait for patients to request help. 
C) Use special consideration with patients who have a disability. 
D) Offer help to patients who appear ill or upset. 
A) Ask all patients if you can be of assistance. 
B) Wait for patients to request help. 
C) Use special consideration with patients who have a disability. 
D) Offer help to patients who appear ill or upset.

Question 6

Any questions regarding the patient's health must be answered by the __________.

Accepted Answer

physician
The medical assistan

Question 7

The medical assistant should review the forms the patient fills out to be sure they are __________.

Accepted Answer

complete
The medical assistant

Question 8

There is no need to offer any amenities in the physician's office, because patients should never wait more than 15 minutes.

Accepted Answer

A) True 
 B)False

Question 9

Something conducive to comfort, convenience, or enjoyment is called a(n) __________.

Accepted Answer

amenity
An amenity i

Question 10

The patient should be given a(n) __________ of times and dates when making a return appointment.

Accepted Answer

choice
Patients shou

Question 11

Which of the following is not true regarding chart placement in the medical facility?

Accepted Answer

A) The chart should be placed in the door holder when the patient is ready for the physician. 
B) Offices should develop convenient signals regarding chart placement that everyone understands. 
C) Charts can be left in the examination room while the patient is waiting for the physician. 
D) Charts may be placed in either the horizontal or the upright position in the door holder, depending on the physician's preference. 
A) The chart should be placed in the door holder when the patient is ready for the physician. 
B) Offices should develop convenient signals regarding chart placement that everyone understands. 
C) Charts can be left in the examination room while the patient is waiting for the physician. 
D) Charts may be placed in either the horizontal or the upright position in the door holder, depending on the physician's preference.

Question 12

Patients expect to see the physician at the exact __________ time.

Accepted Answer

appointment
Patients

Question 13

Glass partitions should never be used in today's medical offices.

Accepted Answer

A) True 
 B)False

Question 14

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

Accepted Answer

A) New patients 
B) Established patients 
C) Consultations 
D) All of the above 
A) New patients 
B) Established patients 
C) Consultations 
D) All of the above

Question 15

Patient __________ do not violate HIPAA laws, even if others can read names on the register.

Accepted Answer

sign-in sheets
Sign-

Question 16

Which statement is true regarding the handling of charts for patients who have appointments on a given day?

Accepted Answer

A) Pull all files before the first patient arrives and arrange them in the order in which the patients are scheduled. 
B) Pull all files the night before and organize them alphabetically. 
C) Pull the file for each patient as he or she arrives and give it to the physician. 
D) Check files for accuracy and completeness while the patient is with the physician. 
A) Pull all files before the first patient arrives and arrange them in the order in which the patients are scheduled. 
B) Pull all files the night before and organize them alphabetically. 
C) Pull the file for each patient as he or she arrives and give it to the physician. 
D) Check files for accuracy and completeness while the patient is with the physician.

Question 17

Which information item is not included on the patient information form that new patients are required to complete?

Accepted Answer

A) Social Security number 
B) Name and address of nearest relative 
C) Name of spouse, if applicable 
D) Summary of medical history 
A) Social Security number 
B) Name and address of nearest relative 
C) Name of spouse, if applicable 
D) Summary of medical history

Question 18

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Accepted Answer

A) True 
 B)False

Question 19

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

Accepted Answer

fear
Anger is someti

Question 20

The office mission statement may:

Accepted Answer

A) reflect the reason the physician went into practice 
B) reflect the reason for the existence of the facility 
C) be prominently displayed at the facility 
D) all of the above 
A) reflect the reason the physician went into practice 
B) reflect the reason for the existence of the facility 
C) be prominently displayed at the facility 
D) all of the above

Exam 11: Patient Reception and Processing

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.

The use of phonetic writing in the medical office can help you:

Every patient has the right to expect courteous treatment in a physician's office.

If the medical assistant's desk is in open view of the patients, it should be free of __________.

What is the best way to decide whether patients need special assistance in disrobing?

Any questions regarding the patient's health must be answered by the __________.

The medical assistant should review the forms the patient fills out to be sure they are __________.

There is no need to offer any amenities in the physician's office, because patients should never wait more than 15 minutes.

Something conducive to comfort, convenience, or enjoyment is called a(n) __________.

The patient should be given a(n) __________ of times and dates when making a return appointment.

Which of the following is not true regarding chart placement in the medical facility?

Patients expect to see the physician at the exact __________ time.

Glass partitions should never be used in today's medical offices.

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

Patient __________ do not violate HIPAA laws, even if others can read names on the register.

Which statement is true regarding the handling of charts for patients who have appointments on a given day?

Which information item is not included on the patient information form that new patients are required to complete?

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

The office mission statement may:

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

Filters