Question 1

The term that means "relating to or arranged in a sequence" is __________.

Accepted Answer

sequential
"Relating

Question 2

Furniture in a pediatric physician's office should be __________.

Accepted Answer

durable
The furnitur

Question 3

Patients understand if the physician's office is not completely clean, because most offices are busy facilities.

Accepted Answer

A) True 
 B)False

Question 4

Patients often base their perceptions of an entire medical facility on:

Accepted Answer

A) all of their experiences with medical professionals 
B) their previous healthcare experiences 
C) fears about their health 
D) what they see on entering the facility for the first time 
A) all of their experiences with medical professionals 
B) their previous healthcare experiences 
C) fears about their health 
D) what they see on entering the facility for the first time

Question 5

Any toys placed in the waiting area should be washable.

Accepted Answer

A) True 
 B)False

Question 6

The medical assistant should follow all the following practices regarding patient arrivals except:

Accepted Answer

A) personally escorting them from reception to the appropriate room 
B) telling them the specific items of clothing to remove 
C) explaining exactly how to put on the exam gown 
D) having them wait in the examination room instead of the waiting room 
A) personally escorting them from reception to the appropriate room 
B) telling them the specific items of clothing to remove 
C) explaining exactly how to put on the exam gown 
D) having them wait in the examination room instead of the waiting room

Question 7

The __________ should be the only person to discipline children while in the reception area.

Accepted Answer

parent
Although the medical as

Question 8

Patients' medical records pulled for the day should be placed in alphabetic order.

Accepted Answer

A) True 
 B)False

Question 9

The patient's name should be used:

Accepted Answer

A) on greeting him or her at arrival 
B) when he or she leaves the office 
C) during the examination 
D) on all of the above 
A) on greeting him or her at arrival 
B) when he or she leaves the office 
C) during the examination 
D) on all of the above

Question 10

Writing a phonetic spelling of a patient's name can help the medical assistant pronounce it correctly.

Accepted Answer

A) True 
 B)False

Question 11

Many medical offices are not concerned enough about the __________ aspect of the practice.

Accepted Answer

customer service
Cus

Question 12

__________, in almost all cases, still need their parent's permission to be treated by a physician.

Accepted Answer

Minors
Except for a few instan

Question 13

Screen savers help keep information out of sight when patients and visitors are near computer monitors.

Accepted Answer

A) True 
 B)False

Question 14

If a thing is lessened markedly in quantity, content, power, or value, it is considered to be __________.

Accepted Answer

depleted
Depleted me

Question 15

Which of the following is not true regarding examination rooms?

Accepted Answer

A) Patients enjoy a magazine rack so that they can read while waiting for the physician. 
B) The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. 
C) The examination room should be tidied immediately after use and before the next patient is escorted in. 
D) The examination room should not be used to clear out the reception area. 
A) Patients enjoy a magazine rack so that they can read while waiting for the physician. 
B) The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. 
C) The examination room should be tidied immediately after use and before the next patient is escorted in. 
D) The examination room should not be used to clear out the reception area.

Question 16

Uncertainty in new surroundings can often create __________.

Accepted Answer

anxiety
Ne

Question 17

Which of the following do patients not expect to find in the reception area?

Accepted Answer

A) Good ventilation 
B) Television 
C) Pleasant room temperature 
D) Good lighting 
A) Good ventilation 
B) Television 
C) Pleasant room temperature 
D) Good lighting

Question 18

A(n) __________ note helps track the patient's condition in the medical record.

Accepted Answer

progress
Progress no

Question 19

All patients should leave the medical facility feeling that they were treated with __________.

Accepted Answer

respect
All patients

Question 20

The events in patients' lives do not influence their medical conditions.

Accepted Answer

A) True 
 B)False

Exam 11: Patient Reception and Processing

The term that means "relating to or arranged in a sequence" is __________.

Furniture in a pediatric physician's office should be __________.

Patients understand if the physician's office is not completely clean, because most offices are busy facilities.

Patients often base their perceptions of an entire medical facility on:

Any toys placed in the waiting area should be washable.

The medical assistant should follow all the following practices regarding patient arrivals except:

The __________ should be the only person to discipline children while in the reception area.

Patients' medical records pulled for the day should be placed in alphabetic order.

The patient's name should be used:

Writing a phonetic spelling of a patient's name can help the medical assistant pronounce it correctly.

Many medical offices are not concerned enough about the __________ aspect of the practice.

__________, in almost all cases, still need their parent's permission to be treated by a physician.

Screen savers help keep information out of sight when patients and visitors are near computer monitors.

If a thing is lessened markedly in quantity, content, power, or value, it is considered to be __________.

Which of the following is not true regarding examination rooms?

Uncertainty in new surroundings can often create __________.

Which of the following do patients not expect to find in the reception area?

A(n) __________ note helps track the patient's condition in the medical record.

All patients should leave the medical facility feeling that they were treated with __________.

The events in patients' lives do not influence their medical conditions.

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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