Exam 11: Patient Reception and Processing

The best way to distinguish between two people with the same name is to look at their street addresses.

Which of the following should be removed from the reception area as quickly as possible?

If something is marked by accord in sentiment or action, it is said to be __________.

The office should not keep any types of toys in the reception area.

Sign-in sheets should not list the __________ for the patient's office visit.

Patients usually do not care if the medical assistant uses their name when conversing with them.

If a chart is marked in some way as a reminder that specific actions need to be taken, it is said to be:

The statistical characteristics of human populations are called:

A parent normally accompanies a child in the exam room unless the parent is suspected of __________.

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Which of the following is not an appropriate way to deal with a talkative patient?

Advance preparation for the arrival of patients helps the day progress smoothly and in a more relaxed manner.

The medical assistant should offer to assist only patients who are obviously handicapped.

Journals for physicians may be displayed as reading material in the reception area.