Exam 5: Managing Quality

The ability of a non-centered process to meet certain quality standards is measured by its ________.

A drive-in restaurant is running a new promotion,the "Route 44," named after an interstate that runs through their primary market area.The drink is promoted as 44 ounces of pure carbonated pleasure but the regional manager,being somewhat of a quality expert,wants to make sure that the company's drink process can deliver 44 ounces.He decides statistical quality control is the best way to monitor their process. For ten consecutive days he purchases five Route 44 drinks from franchise locations on his way to headquarters and turns them over to the testing lab for volume analysis.The data appear in the table,all amounts are in fluid ounces as measured by the testing lab. -Since the regional manager is somewhat of a quality expert,he needs your help in formulating a control chart that will monitor the process performance to target.Develop the appropriate limits and create a chart.Is the process in control?

A barbecue sauce producer sells their product in a 20 ounce bottle.Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability index of the bottle filling process?

If a contact lens has a scratch on it,the manufacturer classifies it as defective.This is an example of a continuous variable.

The probability of accepting a lot with worse quality than the lot tolerance percent defective level is ________.

In the Zero Defects view of the total cost of quality,the minimum value of the total cost curve is closer to the y axis (the cost axis)than it is in the traditional view.

Discuss total quality management and the Six Sigma methodology.What are their overlaps and differences?

An automobile windshield manufacturer wants to verify that their process is producing windshields of an appropriate thickness.The BEST tool to determine this information is a(n):

Taguchi's quality loss function runs counter to the notion that a product falling within tolerance limits is acceptable.

Describe the four quality-related costs and tell how they are related.

Statistical quality control is an element of quality assurance.

Six Sigma quality means that the difference between the upper and lower tolerance levels is six standard deviations wide.

The Dodo Corporation plans to launch two new products for this year,a blank eight track tape and a 5 floppy diskette.If both items are produced precisely to the specifications provided by the design engineers,then Dodo Corporation's operations function will achieve a high level of conformance quality.

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

ISO 9001:2000 can be used by both manufacturing and service companies.

Joseph Juran's definition of quality as "fitness for use" is an example of the value perspective of quality.

An insurance company auditor takes eight samples of 250 completed forms to establish control limits for the fraction of insurance policy forms that are filled out incorrectly.The data appear in this table: -What are the upper and lower three-sigma control limits for the appropriate chart?

The ________ dimension of quality asks how long a product can go between failures or the need for maintenance.

A person or company taking the stance that quality must be judged,in part,by how well the characteristics of a particular product or service align with the needs of a specific user is taking the ________ perspective.

The process capability ratio C_p is the ratio of the ________ to the ________.