Question 1

The operations and supply chain strategy is a functional strategy that is,by definition,an infrastructural strategy.

Accepted Answer

A) True 
 B)False  False

Question 2

What are the differences between performance,conformance,and reliability dimensions of quality?

Accepted Answer

Performance quality addresses the basic operating characteristics of the product or service.Conformance quality addresses whether the product was made or the service performed to specifications.Reliability addresses whether a product will work for a long time without failing or requiring maintenance.

Question 3

Discuss the different types of flexibility that a producer can exhibit.Use any company mentioned in the chapter and provide an example of each.

Accepted Answer

Many firms distinguish among several types of flexibility,including mix flexibility (the ability to produce a wide range of products or services),changeover flexibility (the ability to provide a new product with minimal delay),and volume flexibility (the ability to produce whatever volume the customer needs).Examples will vary.

Question 4

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

Accepted Answer

A) True 
 B)False

Question 5

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Accepted Answer

The answer of One way to quantify the overall value...

Question 6

As long as each functional area in a company operates efficiently,their strategies can be very different.

Accepted Answer

A) True 
 B)False

Question 7

Damron Inc. ,wants to purchase a shear for their sheet metal shop and chooses dimensions of cost,reliability,and flexibility as critical to their long-term success.They evaluate three different shears and rate their performance on each criterion on a scale from 1 (poor)to 5 (excellent).What is the value index for the shear made by Belsky Manufacturing?

Accepted Answer

A) 9 
B) 18 
C) 23 
D) 81 
A) 9 
B) 18 
C) 23 
D) 81

Question 8

Superior performance on a(n)________ will not,by itself,give a company a competitive advantage.

Accepted Answer

The answer of Superior performance on a(n)________ will not,by itself,give...

Question 9

A university is evaluating options for an enterprise information system to replace their antiquated systems.The CIO has developed the following criteria:
At a minimum,the system (or system provider)must be capable of:
Technical support available 24/7
Have successfully installed and maintained systems in universities of similar size.
Beyond this,systems will be evaluated according to initial cost,annual maintenance and support costs,and ease of use.
The three companies that are vying for the university's business supplied the following information about their performance on these criteria.
   Create and analyze a graph showing each competitor's performance with regards to order winners and order qualifiers.Which firm should get the business and why? If you were consulting with the three potential system providers,what advice would you give each one?

Accepted Answer

Graph structure may vary,although all sh

Question 10

The externally supportive stage of alignment is more desirable than the externally neutral stage of alignment.

Accepted Answer

A) True 
 B)False

Question 11

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Accepted Answer

The answer of The translation of an overall business strategy...

Question 12

Damron Inc. ,wants to purchase a shear for their sheet metal shop and chooses dimensions of cost,reliability,and flexibility as critical to their long-term success.They evaluate four different shears and rate their performance on each criterion on a scale from 1 (poor)to 5 (excellent).Which shear should be purchased?

Accepted Answer

A) Belsky 
B) Reber 
C) Estelle 
D) Floyd 
A) Belsky 
B) Reber 
C) Estelle 
D) Floyd

Question 13

Before firms can progress to the fourth stage of alignment,they must:

Accepted Answer

A) develop core competencies. 
B) develop a new mission statement. 
C) develop order winners. 
D) abandon order qualifiers. 
A) develop core competencies. 
B) develop a new mission statement. 
C) develop order winners. 
D) abandon order qualifiers.

Question 14

No one could turn around a failing restaurant as expertly as Gordon,whose experience and cadre of trained professionals was available at a moment's notice should his services be needed.This ability,some might call it a gift,was developed to such a level that other restaurant consultants were unable to match his results.This ability is best described as his:

Accepted Answer

A) business strategy. 
B) core competency. 
C) mission statement. 
D) operations and supply chain strategy. 
A) business strategy. 
B) core competency. 
C) mission statement. 
D) operations and supply chain strategy.

Question 15

The ability to produce a wide range of products or service is:

Accepted Answer

A) mix flexibility. 
B) changeover flexibility. 
C) volume flexibility. 
D) run flexibility. 
A) mix flexibility. 
B) changeover flexibility. 
C) volume flexibility. 
D) run flexibility.

Question 16

Closing the loop in the area of business strategy means that:

Accepted Answer

A) core competencies at the functional level feed back into the business strategy. 
B) the mission statement is used to develop the business strategy. 
C) the business strategy is translated into operations and supply chain actions. 
D) other functional strategies,such as those of the marketing and finance functions are aligned with the operations and supply chain strategy. 
A) core competencies at the functional level feed back into the business strategy. 
B) the mission statement is used to develop the business strategy. 
C) the business strategy is translated into operations and supply chain actions. 
D) other functional strategies,such as those of the marketing and finance functions are aligned with the operations and supply chain strategy.

Question 17

Organizational strengths or abilities,developed over a long period of time,that customers find valuable and competitors find difficult or impossible to copy are ________.

Accepted Answer

The answer of Organizational strengths or abilities,developed over a long...

Question 18

Which of the following statements about functional strategy is BEST?

Accepted Answer

A) Functional strategies are not impacted by the mission statement;instead they are impacted by the overall business strategy. 
B) Functional strategies determine the overall business strategy. 
C) Many functional-level strategies could readily be described as cross-functional. 
D) A firm's operations and supply chain strategy is more important than their marketing,finance and engineering strategies. 
A) Functional strategies are not impacted by the mission statement;instead they are impacted by the overall business strategy. 
B) Functional strategies determine the overall business strategy. 
C) Many functional-level strategies could readily be described as cross-functional. 
D) A firm's operations and supply chain strategy is more important than their marketing,finance and engineering strategies.

Question 19

________ are tangible resources such as buildings,equipment,and computer systems.

Accepted Answer

The answer of ________ are tangible resources such as buildings,equipment,and...

Question 20

Conformance quality addresses whether the product was made or the service performed to specifications.

Accepted Answer

A) True 
 B)False

The operations and supply chain strategy is a functional strategy that is,by definition,an infrastructural strategy.

What are the differences between performance,conformance,and reliability dimensions of quality?

Discuss the different types of flexibility that a producer can exhibit.Use any company mentioned in the chapter and provide an example of each.

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

As long as each functional area in a company operates efficiently,their strategies can be very different.

Superior performance on a(n)________ will not,by itself,give a company a competitive advantage.

The externally supportive stage of alignment is more desirable than the externally neutral stage of alignment.

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Before firms can progress to the fourth stage of alignment,they must:

The ability to produce a wide range of products or service is:

Closing the loop in the area of business strategy means that:

Organizational strengths or abilities,developed over a long period of time,that customers find valuable and competitors find difficult or impossible to copy are ________.

Which of the following statements about functional strategy is BEST?

________ are tangible resources such as buildings,equipment,and computer systems.

Conformance quality addresses whether the product was made or the service performed to specifications.

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 2: Operations and Supply Chain Strategies

The operations and supply chain strategy is a functional strategy that is,by definition,an infrastructural strategy.

What are the differences between performance,conformance,and reliability dimensions of quality?

Discuss the different types of flexibility that a producer can exhibit.Use any company mentioned in the chapter and provide an example of each.

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

As long as each functional area in a company operates efficiently,their strategies can be very different.

Superior performance on a(n)________ will not,by itself,give a company a competitive advantage.

The externally supportive stage of alignment is more desirable than the externally neutral stage of alignment.

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Before firms can progress to the fourth stage of alignment,they must:

The ability to produce a wide range of products or service is:

Closing the loop in the area of business strategy means that:

Organizational strengths or abilities,developed over a long period of time,that customers find valuable and competitors find difficult or impossible to copy are ________.

Which of the following statements about functional strategy is BEST?

________ are tangible resources such as buildings,equipment,and computer systems.

Conformance quality addresses whether the product was made or the service performed to specifications.

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters