Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

Highly automated batch processes that can reduce the cost of making similar groups of products are:

Make-to-stock products are probably produced using a production line.

A cellular layout is essentially the opposite of a(n)________ layout.

The product-process matrix illustrates that low volume,one-of-a-kind products are ideally suited to a job shop process.

"My tour of the Duff Brewery was the greatest experience of my life," Homer recalled.Lenny's favorite part was the batch process that was evident during the fermenting stage but Carl's favorite part was the high speed continuous flow process evident in the bottling line."You're both right," Homer declared,"Duff takes both elements to create a(n)________ process."

Assemble-to-order occurs upstream from:

A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.

________ are products that are customized only at the very end of the manufacturing process.

The manufacturing process used to make a wide variety of highly customized products in quantities as small as one is a:

The Devon Tower graces the Oklahoma City skyline and is officially the tallest building in the state.The manufacturing process used to produce this jewel is most probably:

A batch process is less flexible than an assembly line and less efficient that a job shop.

Operations managers and process engineers design a line that contains seven stations.What is the percentage of idle time?

The table depicts an assembly line that has been balanced with a takt time of 2 minutes.What is the percent idle time of this balance?

The process design team at a manufacturer has broken an assembly process into eight basic steps,each with a required time,and predecessor as shown in the table.There are 7.5 productive hours available in a day and the manufacturer wishes to produce 400 units.Balance the line by assigning tasks to workstations to fill up as much takt time as possible.Break ties by assigning the longest task first.What task(s)should be assigned at the third workstation?

________ products involve no customization but ________ products are completely customized.

The point where the customer interfaces directly with the service organization is:

A legal service in a corporate acquisition probably scores:

The maximum allowable cycle time for a production line is the ________.

The manager assigns tasks to workstations and breaks ties using a longest operation heuristic.That is,if two or three tasks could be assigned to a given station,the manager assigns the longest task first and then fills in the remaining time at the workstation as completely as possible.Using this approach,what task(s)would be assigned at the fourth station?

The process design team at a manufacturer has broken an assembly process into eight basic steps,each with a required time,and predecessor as shown in the table.There are 8 productive hours available in a day and the manufacturer wishes to produce 400 units. -Balance the line according to the longest operation rule and calculate the percent idle time.Using the same arrangement of tasks at work stations,what is the greatest output that can be achieved in an eight-hour day and what is the percent idle time of this design?