Exam 2: Information Systems in Organizations

Which one the following was NOT one of five forces identified in Michael Porter's competitive forces model _____

Because of the difficulty in determining all the costs, total cost of ownership is seldom used to plan for and maximize the value of IS investments.

________ change is a form of change that can completely transform an industry or create new ones, which can harm an organization's performance or even put it out of business.

The contemporary view of the role of information systems is that they are so intimately involved that they are part of the process itself.

The _____ model specifies the factors that can lead to better attitudes about the information system, along with higher acceptance and usage of the system in an organization.

The _____ visa program is often used for intracompany transfers for multinational companies.

The idea of ________ is to constantly seek ways to improve business processes and add value to products and services.

Delivering products and services to customers is the end of most organization's ________.

The _____ service unit is basically a miniature IS department attached and directly reporting to a functional area in a large organization.

In the restaurant industry, competition is fierce primarily because _____

This balanced approach in the use of information systems that attempts to reduce costs and increase revenues is called ________ management of information systems.

_____ are responsible for scheduling, hardware maintenance, and preparing input and output.

Explain the difference between sustaining and disruptive change.

An organization's structure is independent of its goals and approach to management.

A(n) _____ is a significant and (ideally) long-term benefit to a company over its competition.

_____ is a set of major understandings and assumptions shared by a group, such as within an ethic group or country.

_____ involves reducing the number of employees to cut costs.

Non-technical skills such as communications skills and knowledge of the organization are not important to IS personnel.

If an organization has a high level of both diffusion and infusion, with computers throughout the organization, information systems are being used to their full potential.

Customer relationship management programs help companies manage _____