Exam 2: Information Systems in Organizations

The _____ strategy for competitive advantage involves producing a variety of products, giving customers more choices, or delivering higher quality products and services.

A(n) _____ is a formal collection of people and other resources established to accomplish a set of goals.

_____ is the sum of all costs over the life of the information system.

_____ is a competitive advantage strategy that Walmart and other retailers have followed for years and focuses on becoming more efficient and reducing costs.

Sustaining change almost always harms an organization while disruptive change almost always help an organization.

A small business that generates an additional profit of $25,000 for the year as a result of an investment of $100,000 in information systems would have a return on investment of 4 to 1.

ROI calculations can be complex, including investment returns over multiple years and the impact of the time value of money.

A visa program that enables skilled employees from foreign lands into the United States.

Opportunities in information systems are available to people from foreign countries, including Russia and India.

If an industry has low entry and exit costs and the technology needed to start and maintain a business is commonly available, this creates ________.

Studies have shown that user satisfaction and technology acceptance are not particularly significant in healthcare as professional in this industry are quick to learn and accept new technology.

Today, companies are shifting from strategic management to performance-based management of their information systems and carefully consider both strategic advantage and costs.

Briefly discuss the technology acceptance model and its importance.

What is competitive advantage? Identify five forces that cause firms to seek competitive advantage.

The design department of an architectural firm that uses computers in all aspects of its design work would be said to have a high level of _____.

User satisfaction with a computer system and the information it generates often depend on the _____

The systems development organization focuses solely on the development of new information systems and seldom becomes involved in maintenance and review of information systems.

One organization can spend less than another on information systems but still get better value.

An organization can have a high level of infusion in one part of its operations and a low level of diffusion overall.

The IS support organization is a multi-faceted group providing user assistance in hardware and software acquisition and use, data administration, user training and assistance, and software development.