Exam 10: Information and Decision Support Systems

The dialogue manager of a DSS can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases..

A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.

_____ is an approach that maintains inventory at the lowest levels without sacrificing the availability of finished products.

______ reports provide increasingly detailed data about a situation so analysts can see data at a high level first and then at a more detailed level.

_____ decisions deal with unusual or exceptional situations and,in many cases, these decisions are difficult to quantify.

_____ are commonly accepted guidelines or procedures that usually find a good solution.

Demand reports are automatically produced when a situation is unusual or requires management action.

During the first stage of problem solving, you identify and define potential problems or opportunities as well as investigate resource and environmental constraints.

A limit on the quantity of raw material to make a finished product is an example of a problem _____.

An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.

Most financial MISs integrate financial and operational information from multiple sources, including the Internet, into a single system.

Revenue centers are units within the company that focus primarily on generating sales.

The _____ reports are reports that are automatically produced when a situation is unusual or requires management action.

During the _____ stage of the problem solving process, you select a course of action.

A department within an organization that focuses on generating profits is called a(n) ______.

The ultimate goal of management information and decision support systems is to help managers and executives at all levels make better decisions and solve important problems.

A Google _____ application has been developed that combines geothermal information with its mapping applications to help identify carbon emissions.

Subsystems for the marketing MIS and their outputs help marketing managers and executives to _____.

The use of MISs spans all levels of management.

Define the term DSS and briefly describe the basic capabilities of a DSS.