Question 1

Which of the following is not an example of pompous language?

Accepted Answer

A)  We are in receipt of 
B)  Please be advised that 
C)  Please let us know 
D)  We wish to inform you 
E)  Henceforth, we fully expect 
A)  We are in receipt of 
B)  Please be advised that 
C)  Please let us know 
D)  We wish to inform you 
E)  Henceforth, we fully expect C

Question 2

Senior citizen is a euphemism that provides a more respectful alternative to old person.

Accepted Answer

A) True 
 B)False  True

Question 3

List three situations in which the passive voice can help you demonstrate the "you" attitude.

Accepted Answer

The passive voice can be helpful when you need to shift emphasis away from the person who is the subject of your message.These situations include (1)when you need to be diplomatic in pointing out a problem or error, (2)when you want to point out what's being done without taking or attributing either the credit or the blame,and (3)when you want to avoid personal pronouns in order to create an objective tone.
Explanation: Using the passive voice can help you demonstrate the "you" attitude in some situations: 1)when you want to be diplomatic about pointing out a problem or an error of some kind,2)when you want to point out what is being done without taking or attributing either the credit or the blame,and 3)when you want to avoid using personal pronouns in order to create an objective tone.

Question 4

Professionals should avoid simple sentences altogether,since using them makes your writing seem unsophisticated.

Accepted Answer

A) True 
 B)False

Question 5

Using the passive voice makes sense when you

Accepted Answer

A)  want to be diplomatic in pointing out a problem or error. 
B)  want your sentence to be easier to understand. 
C)  need to make your sentences shorter. 
D)  want to emphasize the subject. 
E)  are unsure what action the subject of the sentence will take. 
A)  want to be diplomatic in pointing out a problem or error. 
B)  want your sentence to be easier to understand. 
C)  need to make your sentences shorter. 
D)  want to emphasize the subject. 
E)  are unsure what action the subject of the sentence will take.

Question 6

Honor and progress are concrete words.

Accepted Answer

A) True 
 B)False

Question 7

A complex sentence consists of

Accepted Answer

A)  two independent clauses joined by a coordinating conjunction. 
B)  a single subject and a single predicate plus any modifying phrases. 
C)  two or more independent clauses along with all modifying phrases. 
D)  one main thought and one or more subordinate thoughts. 
E)  words that are hard to understand. 
A)  two independent clauses joined by a coordinating conjunction. 
B)  a single subject and a single predicate plus any modifying phrases. 
C)  two or more independent clauses along with all modifying phrases. 
D)  one main thought and one or more subordinate thoughts. 
E)  words that are hard to understand.

Question 8

A conversational tone is not appropriate for most business messages.

Accepted Answer

A) True 
 B)False

Question 9

List three strategies to become more sensitive to your audience's needs.

Accepted Answer

You should adopt the "you" attitude,main

Question 10

The preferred title for women in business is ________,unless the individual requests otherwise.

Accepted Answer

A)  Mrs. 
B)  Miss 
C)  Ms. 
D)  Madam 
E)  Mme. 
A)  Mrs. 
B)  Miss 
C)  Ms. 
D)  Madam 
E)  Mme.

Question 11

Boilerplate is

Accepted Answer

A)  a piece of computer hardware used to increase modem speed. 
B)  a standard block of text used in multiple documents to ensure consistency and improve efficiency. 
C)  a list of most-used email addresses. 
D)  a machine used in professional printing. 
E)  a euphemism for fake silver. 
A)  a piece of computer hardware used to increase modem speed. 
B)  a standard block of text used in multiple documents to ensure consistency and improve efficiency. 
C)  a list of most-used email addresses. 
D)  a machine used in professional printing. 
E)  a euphemism for fake silver.

Question 12

To emphasize a dependent clause,it is better to place it at the end of a sentence rather than in the middle.

Accepted Answer

A) True 
 B)False

Question 13

The connotative meaning of a word is

Accepted Answer

A)  its dictionary meaning. 
B)  its literal meaning. 
C)  all the associations and feelings the word evokes. 
D)  its objective meaning. 
E)  the same as its denotative meaning. 
A)  its dictionary meaning. 
B)  its literal meaning. 
C)  all the associations and feelings the word evokes. 
D)  its objective meaning. 
E)  the same as its denotative meaning.

Question 14

Briefly explain the difference between file merge and mail merge.

Accepted Answer

File merge is a common software feature

Question 15

In word-processing software,the autocompletion feature is essentially the same thing as the autocorrection feature.

Accepted Answer

A) True 
 B)False

Question 16

"It's not all fun and games" is one example of

Accepted Answer

A)  jargon. 
B)  buzzwords. 
C)  a cliché. 
D)  passive voice. 
E)  a complex sentence. 
A)  jargon. 
B)  buzzwords. 
C)  a cliché. 
D)  passive voice. 
E)  a complex sentence.

Question 17

Select the sentence with the best "you" attitude:

Accepted Answer

A)  Because your application was poorly written, we cannot accept it. 
B)  Your application failed to meet our requirements. 
C)  When we receive an application that is professional, we can act on your request. 
D)  Once your application is complete, you should receive a response within two weeks. 
E)  How can you expect us to understand this sloppy application? 
A)  Because your application was poorly written, we cannot accept it. 
B)  Your application failed to meet our requirements. 
C)  When we receive an application that is professional, we can act on your request. 
D)  Once your application is complete, you should receive a response within two weeks. 
E)  How can you expect us to understand this sloppy application?

Question 18

Why do written communication and most forms of electronic media generally require more tact than oral communication?

Accepted Answer

When you are speaking,your words are sof

Question 19

"Insurance premiums have increased,and cost-of-living raises have not kept up" is a ________ sentence.

Accepted Answer

A)  simple 
B)  compound 
C)  complex 
D)  compound-complex 
E)  simple-compound 
A)  simple 
B)  compound 
C)  complex 
D)  compound-complex 
E)  simple-compound

Question 20

Using hyperbole when offering praise to fellow employees

Accepted Answer

A)  is a great way to show them how much you appreciate their work. 
B)  bolsters your credibility by showing that you are results-oriented. 
C)  is less effective than pointing out specific qualities that warrant praise. 
D)  is effective as long as you know the employee(s) well. 
E)  shows that you truly mean what you say. 
A)  is a great way to show them how much you appreciate their work. 
B)  bolsters your credibility by showing that you are results-oriented. 
C)  is less effective than pointing out specific qualities that warrant praise. 
D)  is effective as long as you know the employee(s) well. 
E)  shows that you truly mean what you say.

Which of the following is not an example of pompous language?

Senior citizen is a euphemism that provides a more respectful alternative to old person.

List three situations in which the passive voice can help you demonstrate the "you" attitude.

Professionals should avoid simple sentences altogether,since using them makes your writing seem unsophisticated.

Using the passive voice makes sense when you

Honor and progress are concrete words.

A complex sentence consists of

A conversational tone is not appropriate for most business messages.

List three strategies to become more sensitive to your audience's needs.

The preferred title for women in business is ________,unless the individual requests otherwise.

Boilerplate is

To emphasize a dependent clause,it is better to place it at the end of a sentence rather than in the middle.

The connotative meaning of a word is

Briefly explain the difference between file merge and mail merge.

In word-processing software,the autocompletion feature is essentially the same thing as the autocorrection feature.

"It's not all fun and games" is one example of

Select the sentence with the best "you" attitude:

Why do written communication and most forms of electronic media generally require more tact than oral communication?

"Insurance premiums have increased,and cost-of-living raises have not kept up" is a ________ sentence.

Using hyperbole when offering praise to fellow employees

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 5: Writing Business Messages

Which of the following is not an example of pompous language?

Senior citizen is a euphemism that provides a more respectful alternative to old person.

List three situations in which the passive voice can help you demonstrate the "you" attitude.

Professionals should avoid simple sentences altogether,since using them makes your writing seem unsophisticated.

Using the passive voice makes sense when you

Honor and progress are concrete words.

A complex sentence consists of

A conversational tone is not appropriate for most business messages.

List three strategies to become more sensitive to your audience's needs.

The preferred title for women in business is ________,unless the individual requests otherwise.

Boilerplate is

To emphasize a dependent clause,it is better to place it at the end of a sentence rather than in the middle.

The connotative meaning of a word is

Briefly explain the difference between file merge and mail merge.

In word-processing software,the autocompletion feature is essentially the same thing as the autocorrection feature.

"It's not all fun and games" is one example of

Select the sentence with the best "you" attitude:

Why do written communication and most forms of electronic media generally require more tact than oral communication?

"Insurance premiums have increased,and cost-of-living raises have not kept up" is a ________ sentence.

Using hyperbole when offering praise to fellow employees

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters