Question 1

The best known newsfeed,which allows blog followers to get new information automatically,is

Accepted Answer

A)  RSS. 
B)  Digg. 
C)  YouTube. 
D)  Yelp. 
E)  Napster. 
A)  RSS. 
B)  Digg. 
C)  YouTube. 
D)  Yelp. 
E)  Napster. A

Question 2

List at least three general situations in which you should consider sending a printed version of a business message instead of using an electronic medium.

Accepted Answer

A printed message is especially appropriate (1)when you want to make a formal impression, (2)when you are legally required to provide information in printed form, (3)when you want to stand out from the flood of electronic messages your audience receives,and (4)when you need a permanent,unchangeable,or secure record.
Explanation: 1)When you want to make a formal impression,2)when you are legally required to provide information in printed form,3)when you want to stand out from the flood of electronic messages,and 4)when you need a permanent,unchangeable,or secure record.

Question 3

Which of the following statements is true?

Accepted Answer

A)  Despite their popularity for personal use, social networking technologies are not very useful in business. 
B)  Social networking technology is so complex that only high-tech companies take advantage of it. 
C)  Social networking capabilities have led to a fundamental change in business communication. 
D)  The use of social networks is declining. 
E)  Social networking sites have become increasingly difficult to use. 
A)  Despite their popularity for personal use, social networking technologies are not very useful in business. 
B)  Social networking technology is so complex that only high-tech companies take advantage of it. 
C)  Social networking capabilities have led to a fundamental change in business communication. 
D)  The use of social networks is declining. 
E)  Social networking sites have become increasingly difficult to use. C

Question 4

In terms of social networking,UGC stands for

Accepted Answer

A)  user-generated content. 
B)  underground correspondence. 
C)  urgent governmental communication. 
D)  ungrammatical conversation. 
E)  none of the above. 
A)  user-generated content. 
B)  underground correspondence. 
C)  urgent governmental communication. 
D)  ungrammatical conversation. 
E)  none of the above.

Question 5

What are seven guidelines to keep in mind when creating content for business-related social media?

Accepted Answer

Creating effective content for business-

Question 6

List at least three advantages of using blogs in business.

Accepted Answer

Effective blogs enable companies to (1)c

Question 7

When it comes to blogging for business,

Accepted Answer

A)  don't worry about proofreading-your audience doesn't expect it. 
B)  you should apply the three-step writing process as you would for any other business message. 
C)  don't spend a lot of time trying to define your audience: you're writing for everyone. 
D)  it is a waste of time unless you are selling high-tech products or services. 
E)  you can rely on your HTML editor to correct all errors in spelling and grammar. 
A)  don't worry about proofreading-your audience doesn't expect it. 
B)  you should apply the three-step writing process as you would for any other business message. 
C)  don't spend a lot of time trying to define your audience: you're writing for everyone. 
D)  it is a waste of time unless you are selling high-tech products or services. 
E)  you can rely on your HTML editor to correct all errors in spelling and grammar.

Question 8

With the variety of electronic media now available,sending a printed message is never preferable to sending an electronic one.

Accepted Answer

A) True 
 B)False

Question 9

In business-related email messages,it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.

Accepted Answer

A) True 
 B)False

Question 10

A podcasting channel offers regular recordings on a consistent theme,designed for a wide public audience.

Accepted Answer

A) True 
 B)False

Question 11

Using hashtags in microblogs is complicated and difficult.

Accepted Answer

A) True 
 B)False

Question 12

One of the best ways to distribute podcasts is to use a blog that provides supporting information.

Accepted Answer

A) True 
 B)False

Question 13

One of your sales representatives has begun using social networks to aggressively promote a new product line.The best response would likely be to

Accepted Answer

A)  encourage him to continue. 
B)  discourage him from using blatant "salespeak" since it is likely to alienate the audience. 
C)  enact a policy forbidding employees from using social networks on company time. 
D)  do nothing. 
E)  fire him immediately. 
A)  encourage him to continue. 
B)  discourage him from using blatant "salespeak" since it is likely to alienate the audience. 
C)  enact a policy forbidding employees from using social networks on company time. 
D)  do nothing. 
E)  fire him immediately.

Question 14

Thanks to Facebook,you've recently connected with an old friend who lives in another state.She contacts you frequently using your work email account,often sharing racially charged jokes that you find offensive.Concerned about what would happen if your boss or coworkers saw her emails,you should

Accepted Answer

A)  loosen up, since no one at your company has the right to read your email. 
B)  politely ask her to stop sending the jokes, and then speak privately with your boss about the problem and how you have addressed it. 
C)  simply delete her email messages from your computer so no one will ever know about them. 
D)  go online and see if you can find the jokes on the Internet; if so, there is no need to be concerned. 
E)  do none of the above. 
A)  loosen up, since no one at your company has the right to read your email. 
B)  politely ask her to stop sending the jokes, and then speak privately with your boss about the problem and how you have addressed it. 
C)  simply delete her email messages from your computer so no one will ever know about them. 
D)  go online and see if you can find the jokes on the Internet; if so, there is no need to be concerned. 
E)  do none of the above.

Question 15

Overusing the "cc" function when sending email

Accepted Answer

A)  is no longer a big deal since very few people pay attention to these messages. 
B)  is a violation of email hygiene. 
C)  can waste a great deal of time by generating more reply messages than necessary. 
D)  is a good way to protect yourself in a hostile work environment. 
E)  lets coworkers and clients know that you are well-connected. 
A)  is no longer a big deal since very few people pay attention to these messages. 
B)  is a violation of email hygiene. 
C)  can waste a great deal of time by generating more reply messages than necessary. 
D)  is a good way to protect yourself in a hostile work environment. 
E)  lets coworkers and clients know that you are well-connected.

Question 16

What is tagging,and how can it help bloggers promote their blogs?

Accepted Answer

Tagging refers to the practice of assign

Question 17

When using IM for business communication,acronyms such as FWIW and HTH

Accepted Answer

A)  are perfectly appropriate. 
B)  may confuse some readers, who are new to the medium but meet the expectations of most. 
C)  should be used frequently since they indicate your comfort with the medium. 
D)  should not be used unless you are communicating with close colleagues. 
E)  are inappropriate for U.S. audiences, but fine for international readers. 
A)  are perfectly appropriate. 
B)  may confuse some readers, who are new to the medium but meet the expectations of most. 
C)  should be used frequently since they indicate your comfort with the medium. 
D)  should not be used unless you are communicating with close colleagues. 
E)  are inappropriate for U.S. audiences, but fine for international readers.

Question 18

Social media postings on sites such as Twitter and Facebook

Accepted Answer

A)  are personal and confidential, and cannot be used in a court of law. 
B)  cannot be forwarded or copied. 
C)  appear online for only a very short time, so if you post something inappropriate there is no need to worry. 
D)  have caused some employees to be fired. 
E)  cannot legally be used by employers to make personnel decisions such as those related to promotion or termination. 
A)  are personal and confidential, and cannot be used in a court of law. 
B)  cannot be forwarded or copied. 
C)  appear online for only a very short time, so if you post something inappropriate there is no need to worry. 
D)  have caused some employees to be fired. 
E)  cannot legally be used by employers to make personnel decisions such as those related to promotion or termination.

Question 19

In business communication,email is often being replaced by other tools that provide better support for instant communication and real-time collaboration.

Accepted Answer

A) True 
 B)False

Question 20

Unlike other business presentations,podcasts require little planning and are most effective when delivered impromptu.

Accepted Answer

A) True 
 B)False

The best known newsfeed,which allows blog followers to get new information automatically,is

List at least three general situations in which you should consider sending a printed version of a business message instead of using an electronic medium.

Which of the following statements is true?

In terms of social networking,UGC stands for

What are seven guidelines to keep in mind when creating content for business-related social media?

List at least three advantages of using blogs in business.

When it comes to blogging for business,

With the variety of electronic media now available,sending a printed message is never preferable to sending an electronic one.

In business-related email messages,it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.

A podcasting channel offers regular recordings on a consistent theme,designed for a wide public audience.

Using hashtags in microblogs is complicated and difficult.

One of the best ways to distribute podcasts is to use a blog that provides supporting information.

One of your sales representatives has begun using social networks to aggressively promote a new product line.The best response would likely be to

Thanks to Facebook,you've recently connected with an old friend who lives in another state.She contacts you frequently using your work email account,often sharing racially charged jokes that you find offensive.Concerned about what would happen if your boss or coworkers saw her emails,you should

Overusing the "cc" function when sending email

What is tagging,and how can it help bloggers promote their blogs?

When using IM for business communication,acronyms such as FWIW and HTH

Social media postings on sites such as Twitter and Facebook

In business communication,email is often being replaced by other tools that provide better support for instant communication and real-time collaboration.

Unlike other business presentations,podcasts require little planning and are most effective when delivered impromptu.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 7: Crafting Messages for Electronic Media

The best known newsfeed,which allows blog followers to get new information automatically,is

List at least three general situations in which you should consider sending a printed version of a business message instead of using an electronic medium.

Which of the following statements is true?

In terms of social networking,UGC stands for

What are seven guidelines to keep in mind when creating content for business-related social media?

List at least three advantages of using blogs in business.

When it comes to blogging for business,

With the variety of electronic media now available,sending a printed message is never preferable to sending an electronic one.

In business-related email messages,it is a good idea to make frequent use of background colors and colored type to add visual appeal to the text.

A podcasting channel offers regular recordings on a consistent theme,designed for a wide public audience.

Using hashtags in microblogs is complicated and difficult.

One of the best ways to distribute podcasts is to use a blog that provides supporting information.

One of your sales representatives has begun using social networks to aggressively promote a new product line.The best response would likely be to

Thanks to Facebook,you've recently connected with an old friend who lives in another state.She contacts you frequently using your work email account,often sharing racially charged jokes that you find offensive.Concerned about what would happen if your boss or coworkers saw her emails,you should

Overusing the "cc" function when sending email

What is tagging,and how can it help bloggers promote their blogs?

When using IM for business communication,acronyms such as FWIW and HTH

Social media postings on sites such as Twitter and Facebook

In business communication,email is often being replaced by other tools that provide better support for instant communication and real-time collaboration.

Unlike other business presentations,podcasts require little planning and are most effective when delivered impromptu.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters