Question 1

Stakeholders affected by the quality of business communication include

Accepted Answer

A)  customers. 
B)  employees. 
C)  suppliers. 
D)  shareholders. 
E)  all of the above. 
A)  customers. 
B)  employees. 
C)  suppliers. 
D)  shareholders. 
E)  all of the above. E

Question 2

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are not really that important when it comes to communication.

Accepted Answer

A) True 
 B)False  False

Question 3

When a sender puts an idea into a message,the sender is ________ the idea.

Accepted Answer

encoding
Explanation: Encoding is putting an idea into a message using words,images,or a combination of both.

Question 4

The receiver extracts the idea from the message in the ________ step of the communication process.

Accepted Answer

A)  decoding 
B)  interpreting 
C)  uncovering 
D)  deciphering 
E)  extrapolating 
A)  decoding 
B)  interpreting 
C)  uncovering 
D)  deciphering 
E)  extrapolating

Question 5

The rumor mill tends to be most active when employees receive too much information about their company.

Accepted Answer

A) True 
 B)False

Question 6

Within organizations,formal communication is upward and downward,while informal communication is always horizontal.

Accepted Answer

A) True 
 B)False

Question 7

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a characteristic of effective business messages?

Accepted Answer

A)  They provide practical information. 
B)  They present the writer's opinions as facts. 
C)  They state precise audience responsibilities. 
D)  They highlight and summarize essential information. 
E)  They are short. 
A)  They provide practical information. 
B)  They present the writer's opinions as facts. 
C)  They state precise audience responsibilities. 
D)  They highlight and summarize essential information. 
E)  They are short.

Question 9

Although intellectual property laws were once a serious concern,the ease of sharing information through social media has decreased the need to be concerned with them.

Accepted Answer

A) True 
 B)False

Question 10

What is selective perception?

Accepted Answer

Selective perception is the process of d

Question 11

Despite predictions to the contrary,social media tools (such as blogs,social networks,and wikis)have had relatively little influence on the way companies communicate with customers.

Accepted Answer

A) True 
 B)False

Question 12

Generally speaking,limitations of the formal communication network

Accepted Answer

A)  discourage employees from taking advantage of social media. 
B)  have not affected the popularity of social media in the business environment. 
C)  have helped to spur the growth of social media in the business environment. 
D)  tend to decrease employees' dependence on the Internet. 
E)  do none of the above. 
A)  discourage employees from taking advantage of social media. 
B)  have not affected the popularity of social media in the business environment. 
C)  have helped to spur the growth of social media in the business environment. 
D)  tend to decrease employees' dependence on the Internet. 
E)  do none of the above.

Question 13

Using words,images,and designs that are familiar to your audience will generally

Accepted Answer

A)  mean fewer people will pay any attention to your messages. 
B)  frustrate customers who will confuse your company with others. 
C)  increase the chances that your messages will get noticed. 
D)  be viewed negatively by current and prospective clients. 
E)  prevent your messages from standing out. 
A)  mean fewer people will pay any attention to your messages. 
B)  frustrate customers who will confuse your company with others. 
C)  increase the chances that your messages will get noticed. 
D)  be viewed negatively by current and prospective clients. 
E)  prevent your messages from standing out.

Question 14

Which of the following is not one of the five ways to get the audience to notice your messages?

Accepted Answer

A)  Acknowledge the importance of the situation. 
B)  In every message, admit that you could be wrong. 
C)  Use words, images, and designs that are familiar. 
D)  Consider audience expectations. 
E)  Ensure ease of use. 
A)  Acknowledge the importance of the situation. 
B)  In every message, admit that you could be wrong. 
C)  Use words, images, and designs that are familiar. 
D)  Consider audience expectations. 
E)  Ensure ease of use.

Question 15

Information overload is

Accepted Answer

A)  a real problem that can lead to exhaustion and interfere with personal relationships. 
B)  a false condition concocted by workers who fear technology and its capabilities. 
C)  a condition that affects only those who work in high-tech jobs. 
D)  especially prevalent among elderly Americans. 
E)  none of the above. 
A)  a real problem that can lead to exhaustion and interfere with personal relationships. 
B)  a false condition concocted by workers who fear technology and its capabilities. 
C)  a condition that affects only those who work in high-tech jobs. 
D)  especially prevalent among elderly Americans. 
E)  none of the above.

Question 16

Which of the following is an example of an ethical dilemma?

Accepted Answer

A)  Deciding whether or not to inform employees that layoffs are coming as they work on finishing a big project 
B)  Deciding whether or not to tell an employee that he needs to improve his performance 
C)  Deciding whether or not to use the copy machine for personal papers 
D)  Deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
E)  Deciding whether to use your corporate credit card to buy fuel for a personal trip 
A)  Deciding whether or not to inform employees that layoffs are coming as they work on finishing a big project 
B)  Deciding whether or not to tell an employee that he needs to improve his performance 
C)  Deciding whether or not to use the copy machine for personal papers 
D)  Deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
E)  Deciding whether to use your corporate credit card to buy fuel for a personal trip

Question 17

Whereas Business Communication 1.0 tends to emphasize ________,Business Communication 2.0 focuses more on ________.

Accepted Answer

A)  discussion, lecture 
B)  collaboration, isolation 
C)  control, influence 
D)  permission, intrusion 
E)  receivers, senders 
A)  discussion, lecture 
B)  collaboration, isolation 
C)  control, influence 
D)  permission, intrusion 
E)  receivers, senders

Question 18

"Emotional intelligence" refers,in part,to

Accepted Answer

A)  the ability to keep emotions completely out of your communication at work. 
B)  the ability to figure out what others are thinking, even before they speak. 
C)  the ability to relate to the needs of others. 
D)  knowing how to diagnose and treat emotional problems in one's co-workers. 
E)  an aptitude for manipulating others' emotions. 
A)  the ability to keep emotions completely out of your communication at work. 
B)  the ability to figure out what others are thinking, even before they speak. 
C)  the ability to relate to the needs of others. 
D)  knowing how to diagnose and treat emotional problems in one's co-workers. 
E)  an aptitude for manipulating others' emotions.

Question 19

All of the following are examples of unethical communication except

Accepted Answer

A)  using jargon. 
B)  selective misquoting. 
C)  distorting visuals. 
D)  plagiarism. 
E)  omitting vital information because it does not support your argument. 
A)  using jargon. 
B)  selective misquoting. 
C)  distorting visuals. 
D)  plagiarism. 
E)  omitting vital information because it does not support your argument.

Question 20

Most of the information that flows downward in an organization is geared toward helping employees do their jobs.

Accepted Answer

A) True 
 B)False

Stakeholders affected by the quality of business communication include

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are not really that important when it comes to communication.

When a sender puts an idea into a message,the sender is ________ the idea.

The receiver extracts the idea from the message in the ________ step of the communication process.

The rumor mill tends to be most active when employees receive too much information about their company.

Within organizations,formal communication is upward and downward,while informal communication is always horizontal.

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Which of the following is not a characteristic of effective business messages?

Although intellectual property laws were once a serious concern,the ease of sharing information through social media has decreased the need to be concerned with them.

What is selective perception?

Despite predictions to the contrary,social media tools (such as blogs,social networks,and wikis)have had relatively little influence on the way companies communicate with customers.

Generally speaking,limitations of the formal communication network

Using words,images,and designs that are familiar to your audience will generally

Which of the following is not one of the five ways to get the audience to notice your messages?

Information overload is

Which of the following is an example of an ethical dilemma?

Whereas Business Communication 1.0 tends to emphasize ,Business Communication 2.0 focuses more on .

"Emotional intelligence" refers,in part,to

All of the following are examples of unethical communication except

Most of the information that flows downward in an organization is geared toward helping employees do their jobs.

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 1: Achieving Success Through Effective Business Communication

Stakeholders affected by the quality of business communication include

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are not really that important when it comes to communication.

When a sender puts an idea into a message,the sender is ________ the idea.

The receiver extracts the idea from the message in the ________ step of the communication process.

The rumor mill tends to be most active when employees receive too much information about their company.

Within organizations,formal communication is upward and downward,while informal communication is always horizontal.

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Which of the following is not a characteristic of effective business messages?

Although intellectual property laws were once a serious concern,the ease of sharing information through social media has decreased the need to be concerned with them.

What is selective perception?

Despite predictions to the contrary,social media tools (such as blogs,social networks,and wikis)have had relatively little influence on the way companies communicate with customers.

Generally speaking,limitations of the formal communication network

Using words,images,and designs that are familiar to your audience will generally

Which of the following is not one of the five ways to get the audience to notice your messages?

Information overload is

Which of the following is an example of an ethical dilemma?

Whereas Business Communication 1.0 tends to emphasize ________,Business Communication 2.0 focuses more on ________.

"Emotional intelligence" refers,in part,to

All of the following are examples of unethical communication except

Most of the information that flows downward in an organization is geared toward helping employees do their jobs.

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Whereas Business Communication 1.0 tends to emphasize ,Business Communication 2.0 focuses more on .