Exam 2: Mastering Team Skills and Interpersonal Communication

Only one sales representative can go to the conference in Hawaii,but both Susan and Sean want to go.After much discussion and arguing,they draw straws and Susan gets the trip.This is an example of

To resolve conflicts successfully,it is helpful to get opponents to fight together against an "outside force" (such as increased competition)instead of against each other.

At the last staff meeting,someone suggested that using parliamentary procedure would help make the meetings more efficient.To learn more about parliamentary procedure,which of the following should you consult?

As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?

Which of the following is not a way teams help organizations to succeed?

Group members who are motivated mainly to fulfill personal needs play a(n)________ role.

When introducing yourself to someone in a business context,you should always include a brief description of

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences.This individual plays a(n)________ role.

The first step in the basic listening process is ________ the message.

________ are informal standards of conduct that team members share.

Teams that have interpersonal friction

The goal of content listening is to evaluate the logic,validity,and implications of a message.

When it comes to online etiquette,

Briefly describe the three roles nonverbal signals play in communication.

Within 48 hours,people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

The use of time and space can send powerful nonverbal signals.

Which of the following meeting technologies would be most effective for negotiations,collaborative problem solving,and other complex discussions?

Based on the expectations of today's younger employees,listening skills

The primary difference between constructive feedback and destructive feedback is

Cross-functional teams perform several roles,but contain employees from the same department or division.