Exam 10: Conflict Management: Dealing With Issues,Risks,and Crises

Minimizing a crisis with a statement that there is "no serious damage or injuries" is known as which type of strategy?

The issues management process includes which of the following steps?

The notion of conflict management depends on many factors (requiring adaptation or change)when assessing a threat is known as

Cite a recent example where an organization has used "muscular" public relations.What tactics (they used)buttress your arguments?

Which of the following is part of the proactive phase of conflict management?

Once a specific policy or stance has been decided on,communication to all interested parties can begin.

Justification tactics attempt to appease the public involved.

Thirty-nine percent of business crises are

The basic idea behind issues management is reactive planning.

The daily clipping of news stories best describes the notion of

Muscular public relations is primarily associated with

Image restoration specifically can alleviate problems within reputation management.

This image restoration strategy distinguishes an act from similar,but more offensive,acts.

The image restoration strategy that an organization chooses:

Product recalls require doing the "right thing."

Oftentimes,apologizing after a crisis isn't effective because of the

A recent study found three "top triggers" for a crisis situation; which is NOT one of these triggers?

Which is NOT a strategy (from Benoit)for image restoration?

Which of the following is a way to reduce offensiveness in a conflict?

Give a local or campus-wide example where an ingratiation strategy is necessary,and offer some specific actions to appease those publics.Then,cite an instance (and explain)where that strategy would be seen as "sucking up" and would be construed as counterproductive and/or insulting to a client or key publics.