Exam 10: Conflict Management: Dealing With Issues,Risks,and Crises

The more complex a situation,the higher the perception of risk.

How an organization responds in the first ____hour(s)often determines whether or not the situation remains an incident or becomes a crisis

According to Professor Martha Lauzen,effective issues management requires:

Actions taken to appease publics involved,such as free coupons or charitable donations,are referred to as

Litigation PR usually occurs at what stage in the conflict management life cycle?

This technique should be used when conflict has emerged but is not careening out of control.

Reputation is defined as:

Perception of risk increases when the messages of experts conflict.

Bolstering and reparation are synonymous with which phase of the conflict management life cycle?

Setting up a central information center is not necessary during a crisis.

Environmental scanning is the first phase of proactive conflict management.