Question 1

The use of doublespeak may be either deliberate or unintentional.

Accepted Answer

A) True 
 B)False  True

Question 2

Using words that infer the communicator is on a superior level as compared to the receiver's inferior level is known as

Accepted Answer

A)  condescending. 
B)  using euphemisms. 
C)  stating dysphemisms. 
D)  being connotative. 
A)  condescending. 
B)  using euphemisms. 
C)  stating dysphemisms. 
D)  being connotative. A

Question 3

A receiver's reaction to a message is strongly influenced by

Accepted Answer

A)  an emphatic beginning sentence or ending sentence. 
B)  the sequence of the ideas presented. 
C)  both A and B. 
D)  none of the above. 
A)  an emphatic beginning sentence or ending sentence. 
B)  the sequence of the ideas presented. 
C)  both A and B. 
D)  none of the above. C

Question 4

Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate?

Accepted Answer

A)  The message should not embellish or exaggerate the facts. 
B)  Ideas should be expressed clearly and understandably. 
C)  Viewpoint should be supported with objective facts. 
D)  No ethical guideline was violated. 
A)  The message should not embellish or exaggerate the facts. 
B)  Ideas should be expressed clearly and understandably. 
C)  Viewpoint should be supported with objective facts. 
D)  No ethical guideline was violated.

Question 5

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Accepted Answer

A) True 
 B)False

Question 6

Doublespeak is a term that refers to a message that deliberately misleads, hides, or evades the truth.

Accepted Answer

A) True 
 B)False

Question 7

Which is NOT recommended when communicating with or about people with disabilities?

Accepted Answer

A)  Refer to the disability first and the person second. 
B)  Avoid words that are negative or judgmental, such as handicap, unfortunate, afflicted, and victim. 
C)  When describing people without disabilities, use the word typical rather than normal. 
D)  All are recommended. 
A)  Refer to the disability first and the person second. 
B)  Avoid words that are negative or judgmental, such as handicap, unfortunate, afflicted, and victim. 
C)  When describing people without disabilities, use the word typical rather than normal. 
D)  All are recommended.

Question 8

Perception is limited by previous experiences and attitudes toward the sender of the message.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the BEST example of a message with a positive, tactful tone?

Accepted Answer

A)  You failed to specify the alternate choice if the preferred item was not available. 
B)  It is imperative to remember to never leave the doors unlocked during the weekend. 
C)  The unfortunate careless error has negatively affected all budgets. 
D)  Remember to complete the form and return it next week so the order can be processed. 
A)  You failed to specify the alternate choice if the preferred item was not available. 
B)  It is imperative to remember to never leave the doors unlocked during the weekend. 
C)  The unfortunate careless error has negatively affected all budgets. 
D)  Remember to complete the form and return it next week so the order can be processed.

Question 10

Describe how seeing a situation or problem from the receiver's perspective can help you adapt your message to the audience.

Accepted Answer

You will be able to address the receiver

Question 11

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

Accepted Answer

A) True 
 B)False

Question 12

Because graphics are based on numeric data, distortion is not as likely as in text discussion.

Accepted Answer

A) True 
 B)False

Question 13

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.

Accepted Answer

A) True 
 B)False

Question 14

Embellishment or exaggeration is justified when needed for persuasive sales messages.

Accepted Answer

A) True 
 B)False

Question 15

To inform U.S. employees about the transfer of 300 jobs from Dallas, Texas to Heidelberg, Germany, a manager should use a deductive outline for the message.

Accepted Answer

A) True 
 B)False

Question 16

Supporting your view with objective facts is part of being an ethical communicator.

Accepted Answer

A) True 
 B)False

Question 17

Which statement is true concerning connotative meaning?

Accepted Answer

A)  Connotative meaning is the literal meaning most people assign to a word. 
B)  Connotative words help to build positive human relations. 
C)  Connotations exclude the sender's qualitative judgment. 
D)  Connotations involve messages that are implied. 
A)  Connotative meaning is the literal meaning most people assign to a word. 
B)  Connotative words help to build positive human relations. 
C)  Connotations exclude the sender's qualitative judgment. 
D)  Connotations involve messages that are implied.

Question 18

Which of the following statements is MOST sender-centered?

Accepted Answer

A)  Congratulations on your new job with the sales department. 
B)  I want to take this opportunity to offer my thanks for the service provided. 
C)  Please send a copy of your annual report. 
D)  All customers receive a discount with the coupon. 
A)  Congratulations on your new job with the sales department. 
B)  I want to take this opportunity to offer my thanks for the service provided. 
C)  Please send a copy of your annual report. 
D)  All customers receive a discount with the coupon.

Question 19

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following sentences avoids the use of an outdated expression or cliché?

Accepted Answer

A)  Enclosed please find a copy of my progress report. 
B)  Per your request, enclosed is my progress report. 
C)  Please be informed that you should review the enclosed report at your earliest convenience. 
D)  All include an outdated expression or cliché. 
A)  Enclosed please find a copy of my progress report. 
B)  Per your request, enclosed is my progress report. 
C)  Please be informed that you should review the enclosed report at your earliest convenience. 
D)  All include an outdated expression or cliché.

The use of doublespeak may be either deliberate or unintentional.

Using words that infer the communicator is on a superior level as compared to the receiver's inferior level is known as

A receiver's reaction to a message is strongly influenced by

Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate?

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Doublespeak is a term that refers to a message that deliberately misleads, hides, or evades the truth.

Which is NOT recommended when communicating with or about people with disabilities?

Perception is limited by previous experiences and attitudes toward the sender of the message.

Which of the following is the BEST example of a message with a positive, tactful tone?

Describe how seeing a situation or problem from the receiver's perspective can help you adapt your message to the audience.

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

Because graphics are based on numeric data, distortion is not as likely as in text discussion.

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.

Embellishment or exaggeration is justified when needed for persuasive sales messages.

To inform U.S. employees about the transfer of 300 jobs from Dallas, Texas to Heidelberg, Germany, a manager should use a deductive outline for the message.

Supporting your view with objective facts is part of being an ethical communicator.

Which statement is true concerning connotative meaning?

Which of the following statements is MOST sender-centered?

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

Which of the following sentences avoids the use of an outdated expression or cliché?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 3: Planning Spoken and Written Messages

The use of doublespeak may be either deliberate or unintentional.

Using words that infer the communicator is on a superior level as compared to the receiver's inferior level is known as

A receiver's reaction to a message is strongly influenced by

Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate?

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Doublespeak is a term that refers to a message that deliberately misleads, hides, or evades the truth.

Which is NOT recommended when communicating with or about people with disabilities?

Perception is limited by previous experiences and attitudes toward the sender of the message.

Which of the following is the BEST example of a message with a positive, tactful tone?

Describe how seeing a situation or problem from the receiver's perspective can help you adapt your message to the audience.

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

Because graphics are based on numeric data, distortion is not as likely as in text discussion.

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.

Embellishment or exaggeration is justified when needed for persuasive sales messages.

To inform U.S. employees about the transfer of 300 jobs from Dallas, Texas to Heidelberg, Germany, a manager should use a deductive outline for the message.

Supporting your view with objective facts is part of being an ethical communicator.

Which statement is true concerning connotative meaning?

Which of the following statements is MOST sender-centered?

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

Which of the following sentences avoids the use of an outdated expression or cliché?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters