Question 1

Most companies prohibit the use of wikis among employees as a form of internal communication.

Accepted Answer

A) True 
 B)False  False

Question 2

When composing an email message,

Accepted Answer

A)  ideas should be organized inductively when the message contains good news or routine information. 
B)  just be direct, since such communications are routine. 
C)  present the information in the order it is likely needed or will be best received. 
D)  avoid repeating information that is in the subject line in the opening sentence. 
A)  ideas should be organized inductively when the message contains good news or routine information. 
B)  just be direct, since such communications are routine. 
C)  present the information in the order it is likely needed or will be best received. 
D)  avoid repeating information that is in the subject line in the opening sentence. C

Question 3

Car Max Announces Top Salesperson
You are the vice president of sales for a Car Max dealership in southern Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales people are recognized at an annual banquet and presented with a certificate. The top sales person for the year is Brandon Spellman.
Required:
Write an email message to Car Max employees congratulating all award winners and announcing Brandon Spellman as the top salesperson of the year.

Accepted Answer

1.Write a subject line that mentions the topic, such as "Congratulations to Car Max Top Sales People."
2.Begin the email message, written deductively, with congratulations to Brandon Spellman as the top sales person for the year.
3.Provide the names of the winners of the Bronze, Silver, and Gold awards.
4.Explain the level of achievement required for receipt of these awards.
5.Close with a positive statement congratulating all award recipients.
A proposed solution follows:
 $ \begin{array}{ll}\text { TO: } & \text { Car Max Employees } \ \text { SUBJECT: } & \text { Congratulations to Top Sales Reps }\end{array} $
Hello super sales reps,
Congratulations to all sales representatives who received Bronze, Silver, and Gold awards last night at our annual banquet.We're especially proud of Brandon Spellman who received the Top Sales award of the year.He not only had the highest sales for the year, but he also broke our sales record! Great job, Brandon!
We have a terrific sales force! The three recipients of the Gold award whose sales were $xxxxxx are....Silver awards for sales totaling $xxxxxx were given to ....; and Bronze awards for sales of $xxxxx were given to.....
Join me in congratulating your co-workers for their hard work this year.You all have the potential to be winners.Keep up the excellent job! We're one of the best Car Max locations in the state of Florida!
Best wishes,
xx

Question 4

Which of the following is most accurate concerning the use of instant messaging in business situations?

Accepted Answer

A)  Instant messaging is not a business tool and should be reserved for personal use. 
B)  Instant messaging can be used in some business situations but requires accurate spelling and grammar when it is used. 
C)  Instant messaging has wide business use, and spelling and grammar matter less than in other types of business communications. 
D)  Instant messaging can be used anytime that email is appropriate. 
A)  Instant messaging is not a business tool and should be reserved for personal use. 
B)  Instant messaging can be used in some business situations but requires accurate spelling and grammar when it is used. 
C)  Instant messaging has wide business use, and spelling and grammar matter less than in other types of business communications. 
D)  Instant messaging can be used anytime that email is appropriate.

Question 5

An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,

Accepted Answer

A)  Please remember to include the mayor on the guest list. 
B)  Attached are the notes from our Monday meeting discussing the Launch Party of the Crescent City Grill on March 3. 
C)  BTW, what time did we decide for the buffet to open? 
D)  The meeting notes are attached. 
A)  Please remember to include the mayor on the guest list. 
B)  Attached are the notes from our Monday meeting discussing the Launch Party of the Crescent City Grill on March 3. 
C)  BTW, what time did we decide for the buffet to open? 
D)  The meeting notes are attached.

Question 6

When leaving a phone message, you should give only your name and number to improve efficiency.

Accepted Answer

A) True 
 B)False

Question 7

According to the Electronic Communications Privacy Act, firms may check the email messages of their employees

Accepted Answer

A)  to determine if employees are using the email system for legitimate work-related purposes. 
B)  and publicize their content in any way the employer chooses. 
C)  to determine whether the messages are originated at work or home. 
D)  only if they suspect company espionage or theft. 
A)  to determine if employees are using the email system for legitimate work-related purposes. 
B)  and publicize their content in any way the employer chooses. 
C)  to determine whether the messages are originated at work or home. 
D)  only if they suspect company espionage or theft.

Question 8

A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better.

Accepted Answer

A) True 
 B)False

Question 9

Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication.

Accepted Answer

A) True 
 B)False

Question 10

Your employee in another location is perpetually late submitting work. You must confront him about his lateness and discuss a solution for the problem. Your email to him says:

Accepted Answer

A)  I am tired of your work being late. Fix the problem or you're fired! 
B)  Can we chat today about your upcoming project deadlines and your plans to meet them? 
C)  Do you know what time it is? Time for you to get to work! Ha! Ha! (JK!!!) 
D)  Your late submissions have become intolerable. 
A)  I am tired of your work being late. Fix the problem or you're fired! 
B)  Can we chat today about your upcoming project deadlines and your plans to meet them? 
C)  Do you know what time it is? Time for you to get to work! Ha! Ha! (JK!!!) 
D)  Your late submissions have become intolerable.

Question 11

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

Accepted Answer

A) True 
 B)False

Question 12

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style.

Accepted Answer

A) True 
 B)False

Question 13

Ben, a supervisor who works for you, does not understand why he does not often receive effective replies to his email messages. He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism. What should you look for as you review his messages?

Accepted Answer

You should check to see if Ben is follow

Question 14

Federal laws ensure that email messages employees send at work are private.

Accepted Answer

A) True 
 B)False

Question 15

Convenience Store Chain Emails Good News
You are the vice president of operations for a large convenience store chain that is located throughout approximately half of the United States. The chain has undergone some tough financial times, but sales from the first quarter have exceeded expectations. The company had planned to sell $600 million in merchandise during the quarter and instead sold $650 million. The Western Region was largely responsible for the increase in overall company sales. George Winter, the director of the Western Region, ran a sales promotion contest that boosted his sales results by 20 percent. The contest, called "Just Ask!" required all participants to conduct suggestive selling of merchandise infrequently purchased by customers, such as milk, juice, and bread. The winning district in the contest received $1,000 in prize money, to be split among employees in that store.
Required:
Write an email message to all employees that conveys the good news and congratulates George Winter.

Accepted Answer

1.Start with a subject line that specifi

Question 16

Jarrod deleted an email message that documented problems with the company's safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

Accepted Answer

A) True 
 B)False

Question 17

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip.

Accepted Answer

A) True 
 B)False

Question 18

An organization that wants to provide business partners with always-available information and contact should use which of the following?

Accepted Answer

A)  Intranet 
B)  Extranet 
C)  Email 
D)  Voice mail 
A)  Intranet 
B)  Extranet 
C)  Email 
D)  Voice mail

Question 19

Electronic messages as a communication channel would NOT be appropriate for which of the following situations?

Accepted Answer

A)  When you need to send a message to someone outside the company 
B)  When you need to send sensitive or extremely confidential information 
C)  When you need to send one message to several different people 
D)  When you need a quick response to a simple question 
A)  When you need to send a message to someone outside the company 
B)  When you need to send sensitive or extremely confidential information 
C)  When you need to send one message to several different people 
D)  When you need a quick response to a simple question

Question 20

Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for a web audience?

Accepted Answer

A)  Providing detailed text. 
B)  Writing the main idea or conclusion first, followed by details. 
C)  Listing the items in columns rather than in rows. 
D)  Writing directions in simple, numbered steps. 
A)  Providing detailed text. 
B)  Writing the main idea or conclusion first, followed by details. 
C)  Listing the items in columns rather than in rows. 
D)  Writing directions in simple, numbered steps.

Most companies prohibit the use of wikis among employees as a form of internal communication.

When composing an email message,

Which of the following is most accurate concerning the use of instant messaging in business situations?

An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,

When leaving a phone message, you should give only your name and number to improve efficiency.

According to the Electronic Communications Privacy Act, firms may check the email messages of their employees

A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better.

Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication.

Your employee in another location is perpetually late submitting work. You must confront him about his lateness and discuss a solution for the problem. Your email to him says:

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style.

Ben, a supervisor who works for you, does not understand why he does not often receive effective replies to his email messages. He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism. What should you look for as you review his messages?

Federal laws ensure that email messages employees send at work are private.

Jarrod deleted an email message that documented problems with the company's safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip.

An organization that wants to provide business partners with always-available information and contact should use which of the following?

Electronic messages as a communication channel would NOT be appropriate for which of the following situations?

Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for a web audience?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 5: Communicating Electronically

Most companies prohibit the use of wikis among employees as a form of internal communication.

When composing an email message,

Which of the following is most accurate concerning the use of instant messaging in business situations?

An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,

When leaving a phone message, you should give only your name and number to improve efficiency.

According to the Electronic Communications Privacy Act, firms may check the email messages of their employees

A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better.

Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication.

Your employee in another location is perpetually late submitting work. You must confront him about his lateness and discuss a solution for the problem. Your email to him says:

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style.

Ben, a supervisor who works for you, does not understand why he does not often receive effective replies to his email messages. He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism. What should you look for as you review his messages?

Federal laws ensure that email messages employees send at work are private.

Jarrod deleted an email message that documented problems with the company's safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip.

An organization that wants to provide business partners with always-available information and contact should use which of the following?

Electronic messages as a communication channel would NOT be appropriate for which of the following situations?

Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for a web audience?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters