Exam 2: Focusing on Interpersonal and Group Communication

Which of the following is true concerning Maslow's theory?

In a team with representatives from many different departments in a company, the director of human resources keeps tension low among members. The director of human resources is fulfilling which role in the team?

An ultimate requirement of listening for information is that the listener

A manager who constantly emphasizes punctuality to subordinates arrives late to meetings. The nonverbal message will be more strongly believed by the subordinates.

The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.

Using an electronic meeting process can reduce meeting time significantly.

According to Maslow's hierarchy of needs, people generally satisfy lower level needs before they move on to higher level needs.

Negative Metacommunications In the past few months, Rhamel has frequently called in sick to work. He has received medical treatment for a respiratory infection, but the infection continues to reoccur. He has missed several important deadlines and his sick leave is dwindling quickly. Rhamel's supervisor has been patient and supportive through this illness, but other employees have recently been asked to handle Rhamel's work in addition to their own workload. Co-workers have started to feel resentful and this is evident in their nonverbal communication with Rhamel when he is at work. Give two examples of negative metacommunication and three examples of kinesic messages that coworkers may communicate to Rhamel that express their frustration and resentment.

When a confidant shows that he or she can be trusted, it leads to an expansion of the open area of the Johari Window.

Consensus is the collective opinion of a group, even though each member may not agree with every aspect of the decision.

Electronic meetings are preferred to face-to-face meetings when group efforts are just beginning and members are trying to build group values.

As a student, you are concerned with making a good grade in your economics class. However, instead of taking copious notes, you outline the major points and try to listen and watch the speaker as much as possible. What type of listening are you engaged in?

Despite the growth in popularity of electronic meetings, face-to-face meetings continue to be the most-used meeting format in most organizations.

According to Abraham Maslow, the desire to contribute through philanthropic channels is an example of satisfying

Describe five positive team roles. How does their presence in a team help conteract negative roles that might emerge?

Which of the following is a characteristic of Total Quality Management (TQM)?

Effective Communication with Telecommuter Sue has worked from home for four years, taking phone orders for a national catalog retailer. Sue feels unappreciated for her efforts and detached from management and coworkers. In times past, Sue's performance had been very efficient, responsible, on-time, and reliable. Lately, however, her performance has faltered. Monitors listening in to her calls find she is not selling the new additional offers, as now is required. Using the theories discussed in the chapter as a basis for comment, how would you as Sue's supervisor motivate her to higher productivity and satisfaction?

Which of the following is FALSE concerning face-to-face meetings?

Robin, task force chair, tells team member Aaron "your proposed solution to this problem is great." Robin's probable metacommunication to Aaron is

A task force is an example of a long-standing team or group.