Question 1

Discuss the rationale of seeking a balance of "hard skills" and "soft skills" when selecting an employee.

Accepted Answer

Hard skills refer to a person's specialty skills in his or her field (e,g., accountant, manager, financial advisor) and involve subject matter knowledge and technical skills.Soft skills refer to the individual's ability to communicate, work with others, lead and create.Both types of skills are needed in the workplace.Regardless of a person's specialty skills, if he or she does not know how to communicate or work effectively with other people, his or her chances of success in the profession will be restricted.A person needs the ability to work effectively in a team-oriented workplace, which requires ability to motivate, encourage, and appraise performance.In an atmosphere of service economies, both hard and soft skills are equally regarded.

Question 2

Which of the following is NOT recommended behavior in a job interview?

Accepted Answer

A)  Initiate a handshake if the interviewer does not. 
B)  Wait for the interviewer to ask you to be seated. 
C)  Lean slightly forward to show interest. 
D)  Emphasize a rising intonation at the end of sentences. 
A)  Initiate a handshake if the interviewer does not. 
B)  Wait for the interviewer to ask you to be seated. 
C)  Lean slightly forward to show interest. 
D)  Emphasize a rising intonation at the end of sentences. D

Question 3

Which of the following is NOT an advantage of video interviews?

Accepted Answer

A)  They make better use of a recruiter's valuable time. 
B)  They screen out applicants who cannot work under pressure. 
C)  They allow students who may have financial constraints to meet with large companies. 
D)  They eliminate the need for face-to-face interviews. 
A)  They make better use of a recruiter's valuable time. 
B)  They screen out applicants who cannot work under pressure. 
C)  They allow students who may have financial constraints to meet with large companies. 
D)  They eliminate the need for face-to-face interviews. D

Question 4

An interviewer who follows a predetermined agenda, including a series of questions and statements designed to elicit necessary information is conducting which type of interview?

Accepted Answer

A)  Stress interview 
B)  Planned interview 
C)  Structured interview 
D)  Group interview 
A)  Stress interview 
B)  Planned interview 
C)  Structured interview 
D)  Group interview

Question 5

A recommended response to an illegal interview question is to refuse to answer and end the interview.

Accepted Answer

A) True 
 B)False

Question 6

The best time to find out general information about an organization is during the job interview.

Accepted Answer

A) True 
 B)False

Question 7

When the interviewer follows a predetermined agenda such as a checklist or series of questions, he or she is conducting a structured interview, even though it may not seem structured to the applicant.

Accepted Answer

A) True 
 B)False

Question 8

You have just told your supervisor of your intention to resign from your job, and your supervisor asked you to submit it in writing. Your message should

Accepted Answer

A)  be written deductively, stating the date of the resignation in the first sentence. 
B)  recall a positive experience you had with the company. 
C)  give all the reasons why you decided to leave the job. 
D)  state the termination in the final sentence. 
A)  be written deductively, stating the date of the resignation in the first sentence. 
B)  recall a positive experience you had with the company. 
C)  give all the reasons why you decided to leave the job. 
D)  state the termination in the final sentence.

Question 9

While being interviewed for a job you really hope to be offered, the interviewer asks you about your marital status. What is the most effective way for you to handle the question?

Accepted Answer

A)  Refuse to answer because it is your legal right to do so. 
B)  Attempt to answer the primary concern that motivated the question. 
C)  Answer it to be polite and take your chances with the effects it may have. 
D)  Let the interviewer know by changing the subject that you know the question is illegal and you do not intend to answer it. 
A)  Refuse to answer because it is your legal right to do so. 
B)  Attempt to answer the primary concern that motivated the question. 
C)  Answer it to be polite and take your chances with the effects it may have. 
D)  Let the interviewer know by changing the subject that you know the question is illegal and you do not intend to answer it.

Question 10

Rochelle must write a resignation message because she found a better paying job. What writing sequence should she use?

Accepted Answer

A)  Deductive 
B)  Inductive 
C)  Direct 
D)  Persuasive 
A)  Deductive 
B)  Inductive 
C)  Direct 
D)  Persuasive

Question 11

Poor Example of a Job-Refusal Message
Saying no tactfully is important since future job success often is influenced by previous interactions with people in various circumstances. Rodrigo has received a job offer but has decided not to take the job. He sends the following job-refusal message to the company.
Dear Mr. Pates:
I regret to inform you that I must turn down your offer of the sales associate position. I have recently received an offer that provides more opportunity for growth and better monetary compensation. Given my personal goals, I believe that it would be a mistake for me not to take this offer.
Thank you for your consideration. I wish you the best of luck finding someone who meets your needs.
Cordially,
Rodrigo Martinez
Required:
Rewrite the job-refusal message for better human relations.

Accepted Answer

Mr.Pates:
I appreciate your spending tim

Question 12

Which of the following statements about employment interviews is FALSE?

Accepted Answer

A)  Preparation for the interview includes researching the organization. 
B)  A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. 
C)  You should go to the interview prepared to both ask and answer questions. 
D)  Most questions asked in interviews can be answered from the résumé. 
A)  Preparation for the interview includes researching the organization. 
B)  A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. 
C)  You should go to the interview prepared to both ask and answer questions. 
D)  Most questions asked in interviews can be answered from the résumé.

Question 13

The purpose of a stress interview is to observe how an interviewee performs in an anxiety-producing situation.

Accepted Answer

A) True 
 B)False

Question 14

An interviewer would likely presume that an applicant is truly interested in the job if the applicant

Accepted Answer

A)  wears conservative and professional clothing. 
B)  shares knowledge about the company, its products, and services. 
C)  follows up the interview with a thank-you message. 
D)  does all of the above. 
A)  wears conservative and professional clothing. 
B)  shares knowledge about the company, its products, and services. 
C)  follows up the interview with a thank-you message. 
D)  does all of the above.

Question 15

Which of the following messages should be written inductively?

Accepted Answer

A)  Resignation 
B)  Follow up 
C)  Thank you 
D)  Job acceptance 
A)  Resignation 
B)  Follow up 
C)  Thank you 
D)  Job acceptance

Question 16

Good preparation for an interview is to study your résumé, as the typical interview focuses on information contained in the applicant's résumé.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is NOT an example of a behavioral question?

Accepted Answer

A)  Would you describe a major project you organized at Anycompany, Inc.? 
B)  How did your experiences at Anycompany, Inc. prepare you to work for our company? 
C)  What was the most difficult thing you faced in your job at Anycompany, Inc.? How did you deal with it? 
D)  What are your major strengths and weaknesses? 
A)  Would you describe a major project you organized at Anycompany, Inc.? 
B)  How did your experiences at Anycompany, Inc. prepare you to work for our company? 
C)  What was the most difficult thing you faced in your job at Anycompany, Inc.? How did you deal with it? 
D)  What are your major strengths and weaknesses?

Question 18

It is generally acceptable to be a few minutes late to a job interview with a U.S. company, as long as you call and explain the reason for the delay.

Accepted Answer

A) True 
 B)False

Question 19

Companies may use brain teasers and riddles as part of the interview to determine the job applicant's ability to think quickly and creatively.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following questions would be legal to ask of a job candidate?

Accepted Answer

A)  "Are you married?" 
B)  "Who will watch your children if you work for us?" 
C)  "What are the names and relationships of the people with whom you live?" 
D)  None of the above 
A)  "Are you married?" 
B)  "Who will watch your children if you work for us?" 
C)  "What are the names and relationships of the people with whom you live?" 
D)  None of the above

Discuss the rationale of seeking a balance of "hard skills" and "soft skills" when selecting an employee.

Which of the following is NOT recommended behavior in a job interview?

Which of the following is NOT an advantage of video interviews?

An interviewer who follows a predetermined agenda, including a series of questions and statements designed to elicit necessary information is conducting which type of interview?

A recommended response to an illegal interview question is to refuse to answer and end the interview.

The best time to find out general information about an organization is during the job interview.

When the interviewer follows a predetermined agenda such as a checklist or series of questions, he or she is conducting a structured interview, even though it may not seem structured to the applicant.

You have just told your supervisor of your intention to resign from your job, and your supervisor asked you to submit it in writing. Your message should

While being interviewed for a job you really hope to be offered, the interviewer asks you about your marital status. What is the most effective way for you to handle the question?

Rochelle must write a resignation message because she found a better paying job. What writing sequence should she use?

Which of the following statements about employment interviews is FALSE?

The purpose of a stress interview is to observe how an interviewee performs in an anxiety-producing situation.

An interviewer would likely presume that an applicant is truly interested in the job if the applicant

Which of the following messages should be written inductively?

Good preparation for an interview is to study your résumé, as the typical interview focuses on information contained in the applicant's résumé.

Which of the following is NOT an example of a behavioral question?

It is generally acceptable to be a few minutes late to a job interview with a U.S. company, as long as you call and explain the reason for the delay.

Companies may use brain teasers and riddles as part of the interview to determine the job applicant's ability to think quickly and creatively.

Which of the following questions would be legal to ask of a job candidate?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

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Exam 14: Interviewing for a Job and Preparing Employment Messages

Discuss the rationale of seeking a balance of "hard skills" and "soft skills" when selecting an employee.

Which of the following is NOT recommended behavior in a job interview?

Which of the following is NOT an advantage of video interviews?

An interviewer who follows a predetermined agenda, including a series of questions and statements designed to elicit necessary information is conducting which type of interview?

A recommended response to an illegal interview question is to refuse to answer and end the interview.

The best time to find out general information about an organization is during the job interview.

When the interviewer follows a predetermined agenda such as a checklist or series of questions, he or she is conducting a structured interview, even though it may not seem structured to the applicant.

You have just told your supervisor of your intention to resign from your job, and your supervisor asked you to submit it in writing. Your message should

While being interviewed for a job you really hope to be offered, the interviewer asks you about your marital status. What is the most effective way for you to handle the question?

Rochelle must write a resignation message because she found a better paying job. What writing sequence should she use?

Which of the following statements about employment interviews is FALSE?

The purpose of a stress interview is to observe how an interviewee performs in an anxiety-producing situation.

An interviewer would likely presume that an applicant is truly interested in the job if the applicant

Which of the following messages should be written inductively?

Good preparation for an interview is to study your résumé, as the typical interview focuses on information contained in the applicant's résumé.

Which of the following is NOT an example of a behavioral question?

It is generally acceptable to be a few minutes late to a job interview with a U.S. company, as long as you call and explain the reason for the delay.

Companies may use brain teasers and riddles as part of the interview to determine the job applicant's ability to think quickly and creatively.

Which of the following questions would be legal to ask of a job candidate?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Filters