Question 1

Which of the following is FALSE concerning teams?

Accepted Answer

A)  A group must go through a developmental process to begin functioning as a team. 
B)  Team members need training in problem solving, goal setting, and conflict resolution. 
C)  The self-directed work team can become the basic organizational building block to help assure success in dynamic global competition. 
D)  Skills for successful participating in team environments are the same as those for success in traditional organizations. 
A)  A group must go through a developmental process to begin functioning as a team. 
B)  Team members need training in problem solving, goal setting, and conflict resolution. 
C)  The self-directed work team can become the basic organizational building block to help assure success in dynamic global competition. 
D)  Skills for successful participating in team environments are the same as those for success in traditional organizations. D

Question 2

Which of the following statements about culture is true?

Accepted Answer

A)  Culture is inborn from the moment of birth. 
B)  Components of culture such as value of the individual, value placed on materialism, work ethic, etc. are distinct, unrelated elements. 
C)  Stereotyping allows one to form accurate mental pictures of the main characteristics of another group. 
D)  None of the above statements are true. 
A)  Culture is inborn from the moment of birth. 
B)  Components of culture such as value of the individual, value placed on materialism, work ethic, etc. are distinct, unrelated elements. 
C)  Stereotyping allows one to form accurate mental pictures of the main characteristics of another group. 
D)  None of the above statements are true. D

Question 3

Intrapersonal communication occurs when

Accepted Answer

A)  two people are involved in the process. 
B)  teamwork dynamics contribute to the feedback. 
C)  individuals from two different organizations communicate effectively. 
D)  an individual processes information individually. 
A)  two people are involved in the process. 
B)  teamwork dynamics contribute to the feedback. 
C)  individuals from two different organizations communicate effectively. 
D)  an individual processes information individually. D

Question 4

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

Accepted Answer

A)  feedback. 
B)  interference. 
C)  interception. 
D)  decoding. 
A)  feedback. 
B)  interference. 
C)  interception. 
D)  decoding.

Question 5

List six barriers to intercultural communication and provide an example of each barrier.

Accepted Answer

Six barriers to intercultural communicat

Question 6

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures.

Accepted Answer

A) True 
 B)False

Question 7

A strategic force affecting communication is

Accepted Answer

A)  an influence that occasionally affects the communication environment. 
B)  a set of conditions that simplifies the communication process. 
C)  a challenge that can be overcome by skilled communicators. 
D)  an impact that influences the communication process and helps to determine and define the nature of the communication that occurs. 
A)  an influence that occasionally affects the communication environment. 
B)  a set of conditions that simplifies the communication process. 
C)  a challenge that can be overcome by skilled communicators. 
D)  an impact that influences the communication process and helps to determine and define the nature of the communication that occurs.

Question 8

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal.

Accepted Answer

A) True 
 B)False

Question 9

Communication in successful work teams

Accepted Answer

A)  is the same as the process of communication in traditional organizations. 
B)  is affected primarily by trust building and shared leadership. 
C)  places reduced emphasis on listening, problem solving, and conflict resolution. 
D)  replaces vertical information flow with horizontal flow. 
A)  is the same as the process of communication in traditional organizations. 
B)  is affected primarily by trust building and shared leadership. 
C)  places reduced emphasis on listening, problem solving, and conflict resolution. 
D)  replaces vertical information flow with horizontal flow.

Question 10

While every team is a group, not every group is a team.

Accepted Answer

A) True 
 B)False

Question 11

While the sender of a message is responsible for effective encoding and the receiver for effective decoding, both have responsibility for addressing interferences.

Accepted Answer

A) True 
 B)False

Question 12

Employees should set aside their own personal value systems when making ethical decisions for their companies.

Accepted Answer

A) True 
 B)False

Question 13

Explain the steps in the communication process and why challenges can occur.

Accepted Answer

Five steps are involved in the process:

Question 14

If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message.

Accepted Answer

A) True 
 B)False

Question 15

People communicate to satisfy needs in both their work lives and private lives.

Accepted Answer

A) True 
 B)False

Question 16

A person's self-talk that takes place within the person is referred to as interpersonal communication.

Accepted Answer

A) True 
 B)False

Question 17

Sharon, an executive traveling on an international assignment, is preparing instructions to email to her staff during the trip. Carol is in the act of

Accepted Answer

A)  giving feedback. 
B)  interfering. 
C)  encoding. 
D)  decoding. 
A)  giving feedback. 
B)  interfering. 
C)  encoding. 
D)  decoding.

Question 18

Data integrity refers to which of the following advantages of databases?

Accepted Answer

A)  The ability to organize large amounts of data 
B)  The assurance that data will be accurate and complete 
C)  The assurance that the data are secure because access to a database is controlled through several built-in data security features 
D)  The assurance that data can be transmitted quickly and efficiently over long distances 
A)  The ability to organize large amounts of data 
B)  The assurance that data will be accurate and complete 
C)  The assurance that the data are secure because access to a database is controlled through several built-in data security features 
D)  The assurance that data can be transmitted quickly and efficiently over long distances

Question 19

In a distributed leadership team environment, the role of the leader is BEST described as

Accepted Answer

A)  the leader remaining in the position until the team is dissolved. 
B)  any member of the team becoming the leader at various times. 
C)  a non-existent role. 
D)  the leader being dictatorial when needed. 
A)  the leader remaining in the position until the team is dissolved. 
B)  any member of the team becoming the leader at various times. 
C)  a non-existent role. 
D)  the leader being dictatorial when needed.

Question 20

Which of the following are NOT barriers to intercultural communication?

Accepted Answer

A)  Ethnocentrism, stereotypes, and translation limitations 
B)  Chronemics, proxemics, and kinesics 
C)  Synergy, decentralized decision making, and cross functional teams 
D)  All of the above are barriers 
A)  Ethnocentrism, stereotypes, and translation limitations 
B)  Chronemics, proxemics, and kinesics 
C)  Synergy, decentralized decision making, and cross functional teams 
D)  All of the above are barriers

Which of the following is FALSE concerning teams?

Which of the following statements about culture is true?

Intrapersonal communication occurs when

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

List six barriers to intercultural communication and provide an example of each barrier.

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures.

A strategic force affecting communication is

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal.

Communication in successful work teams

While every team is a group, not every group is a team.

While the sender of a message is responsible for effective encoding and the receiver for effective decoding, both have responsibility for addressing interferences.

Employees should set aside their own personal value systems when making ethical decisions for their companies.

Explain the steps in the communication process and why challenges can occur.

If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message.

People communicate to satisfy needs in both their work lives and private lives.

A person's self-talk that takes place within the person is referred to as interpersonal communication.

Sharon, an executive traveling on an international assignment, is preparing instructions to email to her staff during the trip. Carol is in the act of

Data integrity refers to which of the following advantages of databases?

In a distributed leadership team environment, the role of the leader is BEST described as

Which of the following are NOT barriers to intercultural communication?

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 1: Establishing a Framework for Business Communication

Which of the following is FALSE concerning teams?

Which of the following statements about culture is true?

Intrapersonal communication occurs when

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

List six barriers to intercultural communication and provide an example of each barrier.

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures.

A strategic force affecting communication is

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal.

Communication in successful work teams

While every team is a group, not every group is a team.

While the sender of a message is responsible for effective encoding and the receiver for effective decoding, both have responsibility for addressing interferences.

Employees should set aside their own personal value systems when making ethical decisions for their companies.

Explain the steps in the communication process and why challenges can occur.

If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message.

People communicate to satisfy needs in both their work lives and private lives.

A person's self-talk that takes place within the person is referred to as interpersonal communication.

Sharon, an executive traveling on an international assignment, is preparing instructions to email to her staff during the trip. Carol is in the act of

Data integrity refers to which of the following advantages of databases?

In a distributed leadership team environment, the role of the leader is BEST described as

Which of the following are NOT barriers to intercultural communication?

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters