Question 1

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases?

Accepted Answer

A)  Place each reason in a separate paragraph. 
B)  Place each reason in a short, separate line preceded by a bullet. 
C)  Place all reasons in the first paragraph. 
D)  Place all reasons in the final paragraph. 
A)  Place each reason in a separate paragraph. 
B)  Place each reason in a short, separate line preceded by a bullet. 
C)  Place all reasons in the first paragraph. 
D)  Place all reasons in the final paragraph. B

Question 2

When proofreading, reading a document from right to left is recommended because it helps the writer focus on individual words and spacing elements within the text.

Accepted Answer

A) True 
 B)False  True

Question 3

List and briefly explain five visual enhancements a writer can use to draw attention to important information.

Accepted Answer

Visual enhancements that draw attention to important information include the following:
1.Enumerations and bullets emphasize units in a series, attract the receiver's attention, and are easy to locate when reviewing a page.
2.Headings direct the receiver from one section of the document to another.
3.Tables and graphs simplify and clarify information.
4.Lines and borders partition the text or cause the receiver to focus on a specific line.
5.Relevant images such as call-out boxes, arrows, symbols and clip art, highlight information and add appeal.

Question 4

The first step in proofreading a document that you have word processed is to use the spell check.

Accepted Answer

A) True 
 B)False

Question 5

Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers. Which of the following techniques would LEAST improve the readability of the report?

Accepted Answer

A)  Enumerated or bulleted lists 
B)  Major and minor headings that are equally emphasized. 
C)  Tables and graphs 
D)  Short talking headings 
A)  Enumerated or bulleted lists 
B)  Major and minor headings that are equally emphasized. 
C)  Tables and graphs 
D)  Short talking headings

Question 6

From a managerial point of view, which is the BEST advice?

Accepted Answer

A)  Leave proofreading to the administrative help. 
B)  Spot check documents for accuracy before signing them. 
C)  Read all documents carefully before signing them. 
D)  Key your own documents, even if you have administrative help. 
A)  Leave proofreading to the administrative help. 
B)  Spot check documents for accuracy before signing them. 
C)  Read all documents carefully before signing them. 
D)  Key your own documents, even if you have administrative help.

Question 7

Which of the following is an example of effective use of an enumerated list?

Accepted Answer

A)  Three supervisors will travel to Orlando. They are: 1. Bob,
2) Larry, and
3) John. 
B)  Our company should provide access to the security system to all managers because: 1. Most managers have keys and will be entering the building during times when no one from the security office is available to disarm the system.
2) Managers should be able to allow other employees into the building.
3) Managers would see the trust our company has in them and that would help boost employee morale. 
C)  When you are ready to log into the network, you should: 1. Double-click the network icon located in your desktop.
2) Type in your user ID and password in the boxes indicated.
3) Click OK.
4) Select the network drive you wish to access (e.g. X: Personnel).
5) Click OK. 
D)  None of the above is an effective example. 
A)  Three supervisors will travel to Orlando. They are: 1. Bob,
2) Larry, and
3) John. 
B)  Our company should provide access to the security system to all managers because: 1. Most managers have keys and will be entering the building during times when no one from the security office is available to disarm the system.
2) Managers should be able to allow other employees into the building.
3) Managers would see the trust our company has in them and that would help boost employee morale. 
C)  When you are ready to log into the network, you should: 1. Double-click the network icon located in your desktop.
2) Type in your user ID and password in the boxes indicated.
3) Click OK.
4) Select the network drive you wish to access (e.g. X: Personnel).
5) Click OK. 
D)  None of the above is an effective example.

Question 8

Which of the following is the MOST effective heading in a memo report to employees?

Accepted Answer

A)  Employee Benefits 
B)  Benefits Will Undergo Radical Alterations in Forthcoming Fiscal Year 
C)  Benefit Cuts 
D)  How Do Benefit Changes Affect You? 
A)  Employee Benefits 
B)  Benefits Will Undergo Radical Alterations in Forthcoming Fiscal Year 
C)  Benefit Cuts 
D)  How Do Benefit Changes Affect You?

Question 9

Which of the following sentences illustrates passive voice?

Accepted Answer

A)  She served the customer the food. 
B)  The food was served to the customer. 
C)  The customer asked to change the order. 
D)  You took the customer's order. 
A)  She served the customer the food. 
B)  The food was served to the customer. 
C)  The customer asked to change the order. 
D)  You took the customer's order.

Question 10

Which of the following is NOT an effective way to revise and proofread your message?

Accepted Answer

A)  Proofread the messages as many times as necessary until you cannot see any additional ways to improve it. 
B)  Allow someone else to read your message to judge its content, style, and accuracy. 
C)  Look for receiver-centeredness in your message as part of the revising process. 
D)  All of the above are appropriate advice. 
A)  Proofread the messages as many times as necessary until you cannot see any additional ways to improve it. 
B)  Allow someone else to read your message to judge its content, style, and accuracy. 
C)  Look for receiver-centeredness in your message as part of the revising process. 
D)  All of the above are appropriate advice.

Question 11

What proofreading procedure should Anthony use when proofreading a technical support manual?

Accepted Answer

A)  Proofread only once, thoroughly checking for errors of various types. 
B)  Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors. 
C)  Proofread three times, concentrating on content, organization, and style in the first pass, on mechanical errors in the second pass, and reading from right to left on the third pass. 
D)  Allow the computer to do the proofreading, as it is more thorough and accurate. 
A)  Proofread only once, thoroughly checking for errors of various types. 
B)  Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors. 
C)  Proofread three times, concentrating on content, organization, and style in the first pass, on mechanical errors in the second pass, and reading from right to left on the third pass. 
D)  Allow the computer to do the proofreading, as it is more thorough and accurate.

Question 12

Writing a message with a reading index appropriate to the audience guarantees that the message will be understood.

Accepted Answer

A) True 
 B)False

Question 13

Your team has completed its analytical report for presentation to the board of directors. Which of the following should be checked in the final proofreading of the report?

Accepted Answer

A)  Content, organization, and style 
B)  Mechanics 
C)  Format and layout 
D)  All of the above 
A)  Content, organization, and style 
B)  Mechanics 
C)  Format and layout 
D)  All of the above

Question 14

Which of the following sentences illustrates passive voice?

Accepted Answer

A)  The clerk made five errors. 
B)  Susan had been in sales for five years. 
C)  She asked for an adjustment. 
D)  The report was completed by the entire team. 
A)  The clerk made five errors. 
B)  Susan had been in sales for five years. 
C)  She asked for an adjustment. 
D)  The report was completed by the entire team.

Question 15

Final proofreading of an important business document should typically be done

Accepted Answer

A)  from the computer screen. 
B)  from a draft paper copy. 
C)  from a final copy on company letterhead. 
D)  from an archive file copy. 
A)  from the computer screen. 
B)  from a draft paper copy. 
C)  from a final copy on company letterhead. 
D)  from an archive file copy.

Question 16

An effective writer should try to write at the exact grade level of the receiver.

Accepted Answer

A) True 
 B)False

Question 17

Generally, when writing a first draft, you should

Accepted Answer

A)  write slowly and deliberately, trying not to make mistakes. 
B)  write intermittently as you think of new ideas. 
C)  write rapidly with the intent to fix mistakes during the editing process. 
D)  write over a period of days to maximize creativity. 
A)  write slowly and deliberately, trying not to make mistakes. 
B)  write intermittently as you think of new ideas. 
C)  write rapidly with the intent to fix mistakes during the editing process. 
D)  write over a period of days to maximize creativity.

Question 18

In the sentence "Even though your work was late, we completed the project on time," the negative information is in a de-emphasized position.

Accepted Answer

A) True 
 B)False

Question 19

Active voice is used in the following sentence: "The report on current fundraising efforts was made available to the committee."

Accepted Answer

A) True 
 B)False

Question 20

Explain the value of using the reading level feature when word processing a document.

Accepted Answer

The reading level uses the sentence leng

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases?

When proofreading, reading a document from right to left is recommended because it helps the writer focus on individual words and spacing elements within the text.

List and briefly explain five visual enhancements a writer can use to draw attention to important information.

The first step in proofreading a document that you have word processed is to use the spell check.

Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers. Which of the following techniques would LEAST improve the readability of the report?

From a managerial point of view, which is the BEST advice?

Which of the following is an example of effective use of an enumerated list?

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following sentences illustrates passive voice?

Which of the following is NOT an effective way to revise and proofread your message?

What proofreading procedure should Anthony use when proofreading a technical support manual?

Writing a message with a reading index appropriate to the audience guarantees that the message will be understood.

Your team has completed its analytical report for presentation to the board of directors. Which of the following should be checked in the final proofreading of the report?

Which of the following sentences illustrates passive voice?

Final proofreading of an important business document should typically be done

An effective writer should try to write at the exact grade level of the receiver.

Generally, when writing a first draft, you should

In the sentence "Even though your work was late, we completed the project on time," the negative information is in a de-emphasized position.

Active voice is used in the following sentence: "The report on current fundraising efforts was made available to the committee."

Explain the value of using the reading level feature when word processing a document.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 4: Preparing Spoken and Written Messages

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases?

When proofreading, reading a document from right to left is recommended because it helps the writer focus on individual words and spacing elements within the text.

List and briefly explain five visual enhancements a writer can use to draw attention to important information.

The first step in proofreading a document that you have word processed is to use the spell check.

Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers. Which of the following techniques would LEAST improve the readability of the report?

From a managerial point of view, which is the BEST advice?

Which of the following is an example of effective use of an enumerated list?

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following sentences illustrates passive voice?

Which of the following is NOT an effective way to revise and proofread your message?

What proofreading procedure should Anthony use when proofreading a technical support manual?

Writing a message with a reading index appropriate to the audience guarantees that the message will be understood.

Your team has completed its analytical report for presentation to the board of directors. Which of the following should be checked in the final proofreading of the report?

Which of the following sentences illustrates passive voice?

Final proofreading of an important business document should typically be done

An effective writer should try to write at the exact grade level of the receiver.

Generally, when writing a first draft, you should

In the sentence "Even though your work was late, we completed the project on time," the negative information is in a de-emphasized position.

Active voice is used in the following sentence: "The report on current fundraising efforts was made available to the committee."

Explain the value of using the reading level feature when word processing a document.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters