Exam 12: IT Strategy and Balanced Scorecard

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_________ refers to systems development that is done by a third party or vendor.

(Short Answer)
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What are the major reasons why organizations choose sourcing?

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The Balanced Scorecard can be used to translate strategic plans and mission statements into a set of objectives and performance metrics that ____________.

(Multiple Choice)
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Balanced Scorecard (BSC)uses various metrics to measure performance,which consist of _______ financial metric(s)and ________ nonfinancial metric(s).

(Multiple Choice)
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When selecting a vendor,two criteria to assess first are _____________.

(Multiple Choice)
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Making IT investments on the basis of an immediate need or threat is not a smart strategy because it can result in incompatible,redundant,or failed systems.

(True/False)
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Before entering into any service contract with an IT vendor,get __________.

(Multiple Choice)
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__________ occurs when the vendor develops a strategic application for a client and then uses it for other clients.

(Multiple Choice)
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Enterprises choose outsourcing for several reasons.Which of the following is not one of the reasons?

(Multiple Choice)
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The concept of cloud is simple and so is an enterprise's cloud strategy.

(True/False)
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Operational value drivers are medium-term factors that minimize the cost of capital incurred by the company to finance operations.

(True/False)
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IT work or development can be sourced to consulting companies or vendors that are within the same country,which is referred to as insourcing.

(True/False)
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When legacy systems could no longer provide the functionality needed to solve the business,companies migrated to ____________ to connect core systems and apps.

(Multiple Choice)
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________ are any activity that enhances the value of a product or service to consumers,thereby creating value for the company.

(Short Answer)
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The success of steering committees largely depends on the establishment of IT governance,formally established statements that direct the policies regarding IT alignment with organizational goals and allocation of resources.

(True/False)
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Offshoring of software development has become a common practice due to global markets,lower costs,and increased access to skilled labor.

(True/False)
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In practice,competing agendas,tight budgets,poor interdepartmental communication,and politics can turn strategic planning discussions into bar room brawls-if they are not well managed.

(True/False)
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Tactical IT adoption approaches solve integration problems-as occurred with adoption of ERP,mobile,social,and big data systems.

(True/False)
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What was novel about BSC in the 1990s was that it measured a company's performance using a multidimensional approach of both leading and lagging indicators.

(True/False)
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________ converts senior management's priorities into visible,actionable objectives by identifying ways to measure progress against agreed-upon targets

(Multiple Choice)
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