Question 1

Prior to the BSC concept,the typical performance metrics included all of the following except ___________.

Accepted Answer

A) Balance sheets 
B) Cash flow statements 
C) Leading indicators 
D) P&L (profit and loss)reports 
A) Balance sheets 
B) Cash flow statements 
C) Leading indicators 
D) P&L (profit and loss)reports

Question 2

Examples of the Balanced Scorecard's customer measurement criteria are ___________.

Accepted Answer

A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities 
A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities

Question 3

Given the ever-changing cloud services,it is tough to know how to design a sustainable cloud strategy.

Accepted Answer

A) True 
 B)False

Question 4

Using the results of the BSC methodology,management teams have an agreed-upon set of objectives and measures that are used to identify and set targets and the actions to achieve them that are appropriate for the company's business model.

Accepted Answer

A) True 
 B)False

Question 5

The steering committee consists of senior managers and directors who establish IT priorities and ensure the IT department is meeting the needs of the enterprise.

Accepted Answer

A) True 
 B)False

Question 6

Cloud computing and SaaS are two __________ options.

Accepted Answer

A) In-house development 
B) Offshoring 
C) Sourcing 
D) BYOD 
A) In-house development 
B) Offshoring 
C) Sourcing 
D) BYOD

Question 7

Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.

Accepted Answer

A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities 
A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities

Question 8

The Digital IQ study clearly shows that strong executive leadership and collaboration are crucial to building lasting value from IT.

Accepted Answer

A) True 
 B)False

Question 9

Resource allocation is a contentious process in most organizations because opportunities and requests for spending far exceed the available funds.This can lead to __________ among organizational units,which makes it __________ to objectively identify the best investments.

Accepted Answer

A) Highly political competition;difficult 
B) Highly political competition;easier 
C) Cooperation;simple 
D) Cooperation;difficult 
A) Highly political competition;difficult 
B) Highly political competition;easier 
C) Cooperation;simple 
D) Cooperation;difficult

Question 10

Based on case studies,which type of work is not readily offshored?

Accepted Answer

A) Work that would give result in the company keeping too much control over its critical operations. 
B) Work that has been routinized. 
C) Work that puts the company at great data security,data privacy,or intellectual property risks. 
D) Business activities that rely on common combinations of domain and IT knowledge in order to do the work properly 
A) Work that would give result in the company keeping too much control over its critical operations. 
B) Work that has been routinized. 
C) Work that puts the company at great data security,data privacy,or intellectual property risks. 
D) Business activities that rely on common combinations of domain and IT knowledge in order to do the work properly

Question 11

The BSC method is "balanced" because it relies on both leading and lagging financial measures.

Accepted Answer

A) True 
 B)False

Question 12

IT deployment strategies fall into two broad categories,which are ________:

Accepted Answer

A) In-house development and sourcing 
B) Offshoring and onshoring 
C) Cloud computing and SaaS 
D) Acquisition and development 
A) In-house development and sourcing 
B) Offshoring and onshoring 
C) Cloud computing and SaaS 
D) Acquisition and development

Question 13

The term _____________ refers to a cloud service.

Accepted Answer

A) Access point 
B) Node 
C) XaaS 
D) Edge service 
A) Access point 
B) Node 
C) XaaS 
D) Edge service

Question 14

Hybrid solutions consisting of cloud and on-premises systems create ____________challenges.

Accepted Answer

A) financial 
B) mobile 
C) integration 
D) social 
A) financial 
B) mobile 
C) integration 
D) social

Question 15

The effectiveness of the IT function relies heavily on each of the following except ________.

Accepted Answer

A) Relationships with vendors 
B) Implementing the latest social networks 
C) Relationships with third-party suppliers 
D) IT governance 
A) Relationships with vendors 
B) Implementing the latest social networks 
C) Relationships with third-party suppliers 
D) IT governance

Question 16

Ultimately,it is the CIO's duty to insure that IT and other critical activities are effectively governed.

Accepted Answer

A) True 
 B)False

Question 17

The balanced scorecard (BSC)is a strategic measurement and management methodology and a tool.

Accepted Answer

A) True 
 B)False

Question 18

In-house development,in which systems are developed or other IT work is done in-house,possibly with the help of consulting companies or ________.

Accepted Answer

The answer of In-house development,in which systems are developed or...

Question 19

Which type of work is not readily offshored?

Accepted Answer

A) Work that has been routinized 
B) Business activities that rely on common knowledge 
C) Situations that would expose the company to data security or privacy risks 
D) Office work 
A) Work that has been routinized 
B) Business activities that rely on common knowledge 
C) Situations that would expose the company to data security or privacy risks 
D) Office work

Question 20

When selecting a vendor,two criteria to assess are experience and stability.

Accepted Answer

A) True 
 B)False

Prior to the BSC concept,the typical performance metrics included all of the following except ___________.

Examples of the Balanced Scorecard's customer measurement criteria are ___________.

Given the ever-changing cloud services,it is tough to know how to design a sustainable cloud strategy.

Using the results of the BSC methodology,management teams have an agreed-upon set of objectives and measures that are used to identify and set targets and the actions to achieve them that are appropriate for the company's business model.

The steering committee consists of senior managers and directors who establish IT priorities and ensure the IT department is meeting the needs of the enterprise.

Cloud computing and SaaS are two __________ options.

Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.

The Digital IQ study clearly shows that strong executive leadership and collaboration are crucial to building lasting value from IT.

Resource allocation is a contentious process in most organizations because opportunities and requests for spending far exceed the available funds.This can lead to among organizational units,which makes it to objectively identify the best investments.

Based on case studies,which type of work is not readily offshored?

The BSC method is "balanced" because it relies on both leading and lagging financial measures.

IT deployment strategies fall into two broad categories,which are ________:

The term _____________ refers to a cloud service.

Hybrid solutions consisting of cloud and on-premises systems create ____________challenges.

The effectiveness of the IT function relies heavily on each of the following except ________.

Ultimately,it is the CIO's duty to insure that IT and other critical activities are effectively governed.

The balanced scorecard (BSC)is a strategic measurement and management methodology and a tool.

In-house development,in which systems are developed or other IT work is done in-house,possibly with the help of consulting companies or ________.

Which type of work is not readily offshored?

When selecting a vendor,two criteria to assess are experience and stability.

Doing Business in Digital Times

Data Governance and IT Architecture Support Long-Term Performance

Data Management, Big Data Analytics, and Records Management

Networks for Efficient Operations and Sustainability

Cybersecurity and Risk Management

Attracting Buyers With Search, Semantic, and Recommendation Technology

Mobile Technologies and Commerce

Retail, E-Commerce, and Mobile Commerce Technology

Effective and Efficient Business Functions

Strategic Technology and Enterprise Systems

Data Visualization and Geographic Information Systems

Project Management and SDLC

Ethical Risks and Responsibilities of IT Innovations

Filters

Exam 12: IT Strategy and Balanced Scorecard

Prior to the BSC concept,the typical performance metrics included all of the following except ___________.

Examples of the Balanced Scorecard's customer measurement criteria are ___________.

Given the ever-changing cloud services,it is tough to know how to design a sustainable cloud strategy.

Using the results of the BSC methodology,management teams have an agreed-upon set of objectives and measures that are used to identify and set targets and the actions to achieve them that are appropriate for the company's business model.

The steering committee consists of senior managers and directors who establish IT priorities and ensure the IT department is meeting the needs of the enterprise.

Cloud computing and SaaS are two __________ options.

Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.

The Digital IQ study clearly shows that strong executive leadership and collaboration are crucial to building lasting value from IT.

Resource allocation is a contentious process in most organizations because opportunities and requests for spending far exceed the available funds.This can lead to __________ among organizational units,which makes it __________ to objectively identify the best investments.

Based on case studies,which type of work is not readily offshored?

The BSC method is "balanced" because it relies on both leading and lagging financial measures.

IT deployment strategies fall into two broad categories,which are ________:

The term _____________ refers to a cloud service.

Hybrid solutions consisting of cloud and on-premises systems create ____________challenges.

The effectiveness of the IT function relies heavily on each of the following except ________.

Ultimately,it is the CIO's duty to insure that IT and other critical activities are effectively governed.

The balanced scorecard (BSC)is a strategic measurement and management methodology and a tool.

In-house development,in which systems are developed or other IT work is done in-house,possibly with the help of consulting companies or ________.

Which type of work is not readily offshored?

When selecting a vendor,two criteria to assess are experience and stability.

Doing Business in Digital Times

Data Governance and IT Architecture Support Long-Term Performance

Data Management, Big Data Analytics, and Records Management

Networks for Efficient Operations and Sustainability

Cybersecurity and Risk Management

Attracting Buyers With Search, Semantic, and Recommendation Technology

Mobile Technologies and Commerce

Retail, E-Commerce, and Mobile Commerce Technology

Effective and Efficient Business Functions

Strategic Technology and Enterprise Systems

Data Visualization and Geographic Information Systems

Project Management and SDLC

Ethical Risks and Responsibilities of IT Innovations

Filters

Resource allocation is a contentious process in most organizations because opportunities and requests for spending far exceed the available funds.This can lead to among organizational units,which makes it to objectively identify the best investments.