Exam 12: IT Strategy and Balanced Scorecard

Identify two examples of Balanced Scorecard (BSC)Measurement Criteria for each of these 4 metrics: Financial,Customer,Business processes,and Innovation,learning,and growth.

________ occurs when a vendor develops a strategic application for a client and then uses it for other clients.

Two of the biggest risks and concerns of top management are (1)failing to align IT to real business needs and,as a result,(2)failing to deliver value to the business.

Which of the following is not one of the major tasks of IT steering committees?

Value drivers have an unlimited life span and are considered in the strategic planning process and the balanced scorecard methodology.

Which is not one of the risks associated with outsourcing?

Sustainability value drivers are long-term factors that enable a business to continue functioning consistently and optimally for a long time.

Failed IT vendor relationships usually ___________.

PwC's 5th annual Digital IQ global survey examined companies where there were strong collaborations between the CIO and other C-suite members and companies where there were less collaborative relationships.According to the survey,compared to less collaborative companies,strong collaborators are _________ more likely to be top performers and their IT projects are more likely to ________.

The SLA must be managed because it serves as both the blueprint and warranty for the outsourced arrangement.

A(n)________ needs to be in place that crosses organizational lines and makes senior management responsible for the success of key IT initiatives.

Outsourcing can be done __________.

The BSC method balances financial measures with _____________.

Three types of value drivers are operational,financial,and sustainability.Give two examples of each of these types of business value drivers.

Most business leaders believe that IT is critical to their companies' strategic success and all of them work with IT to achieve that success.

When legacy systems could no longer provide the functionality needed to solve the business,companies migrated to the cloud or SaaS to connect core systems and apps.

Long-term business planning starts with a clear understanding of the factors that create significant value and that work together with other factors to drive future revenue and profit at or above their current rates.

IT capabilities can be sourced,scaled on,and delivered on demand without physical location,labor,or capital restrictions.

BSC can be used to translate strategic plans and mission statements into a set of objectives and performance metrics that can be quantified and measured.

Cloud computing,SaaS,PaaS,and other types of "as services" are examples of ___________.