Exam 12: IT Strategy and Balanced Scorecard

With the success of the mobile/social banking app Kaching,the Commonwealth Bank of Australia's CIO Michael Harte had not just supported business activities,he had ________.

The risk of opportunistic __________ occurs when a client enters into a long-term contract with a vendor,but the vendor changes financial terms at some point or over-charges for unanticipated enhancements.

Few companies today could realize their full-potential business value without updated ________.

Risks associated with outsourcing include shirking when the vendor develops a strategic application for a client and then uses it for other clients.

The major reasons why organizations are increasingly outsourcing include each of the following except:

Examples of the Balanced Scorecard's business processes measurement criteria are ___________.

________ occurs when a vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Which of the following statements about business value drivers is false?

________ must be managed because they serve as both the blueprint and warranty for the outsourced arrangement.

Cloud services have to integrate back to ________.

A company can outsource the work,but not the responsibility for it.

Cloud computing,SaaS,and other types of "as services" are examples of IT ________ strategies.

When an IT failure causes harm to customers,business partners,employees,or the environment,then regulatory agencies will hold the vendors accountable-and the public will too.