Question 1

Which of the following outlines the primary purpose of developmental feedback?

Accepted Answer

A) to provide examples of acceptable and unacceptable performance 
B) to change or to reinforce individual behaviour 
C) to compare individuals with one another 
D) to ensure that employees know the reasons for changes in their compensation 
A) to provide examples of acceptable and unacceptable performance 
B) to change or to reinforce individual behaviour 
C) to compare individuals with one another 
D) to ensure that employees know the reasons for changes in their compensation

Question 2

Describe the role of performance appraisal in the development of employees. What appraisal methods are appropriate for this role?

Accepted Answer

In the role of development, the manager

Question 3

An organization wishes to lessen the conflict between the administrative and developmental roles of performance appraisal. Which of the following practices is recommended?

Accepted Answer

A) having the employee's manager deliver the administrative feedback, including pay information, and having HR staff address the developmental issues in a separate interview 
B) separating the administrative feedback and the developmental feedback into two interviews several weeks apart 
C) combining both types of feedback into the same appraisal interview, but dealing with pay issues first as that is the employee's primary concern 
D) communicating all feedback to the employee in writing two weeks before the appraisal interview 
A) having the employee's manager deliver the administrative feedback, including pay information, and having HR staff address the developmental issues in a separate interview 
B) separating the administrative feedback and the developmental feedback into two interviews several weeks apart 
C) combining both types of feedback into the same appraisal interview, but dealing with pay issues first as that is the employee's primary concern 
D) communicating all feedback to the employee in writing two weeks before the appraisal interview

Question 4

Which of the following types of information identifies subjective employee characteristics, such as initiative and creativity?

Accepted Answer

A) results-based 
B) trait-based 
C) behaviour-based 
D) personality-factor 
A) results-based 
B) trait-based 
C) behaviour-based 
D) personality-factor

Question 5

Which of the following presents an accurate statement about performance management?

Accepted Answer

A) Performance management systems may be unsuitable for use in some cultures. 
B) Every culture includes some type of formal performance feedback for employees. 
C) A well-designed performance management system will work in any cultural setting. 
D) North American-style performance management systems are becoming more widely used overseas because of their effectiveness in increasing employee performance. 
A) Performance management systems may be unsuitable for use in some cultures. 
B) Every culture includes some type of formal performance feedback for employees. 
C) A well-designed performance management system will work in any cultural setting. 
D) North American-style performance management systems are becoming more widely used overseas because of their effectiveness in increasing employee performance.

Question 6

Lisa is a project manager for a large consulting firm. She supervises multiple project teams over a single year. Often, the teams work at distant locations, so Lisa rarely meets with every one on each project team. Nevertheless, Lisa's company requires her to conduct performance appraisals on each team member. Lisa is concerned that her performance appraisals will not hold up in court if one of her subordinates later sues for discrimination. Which of the following statements explains why Lisa is correct to be concerned?

Accepted Answer

A) This type of evaluation is evidence of disparate impact. 
B) The manager has little personal knowledge of and contact with team members. 
C) Individuals are being evaluated even though they work on teams. 
D) Only one manager is involved in evaluating each employee. 
A) This type of evaluation is evidence of disparate impact. 
B) The manager has little personal knowledge of and contact with team members. 
C) Individuals are being evaluated even though they work on teams. 
D) Only one manager is involved in evaluating each employee.

Question 7

Behaviour-based information is used in evaluating job performance. Which of the following statements provides an accurate assessment of its use?

Accepted Answer

A) It is the easiest to develop. 
B) It clearly specifies the behaviours management wants to see. 
C) It looks at the outcomes the employee has achieved. 
D) Its aim is to identify the one behaviour that will lead to job success. 
A) It is the easiest to develop. 
B) It clearly specifies the behaviours management wants to see. 
C) It looks at the outcomes the employee has achieved. 
D) Its aim is to identify the one behaviour that will lead to job success.

Question 8

In the appraisal process, which of these tasks are managers typically responsible for?

Accepted Answer

A) training the raters 
B) reviewing appraisals with employees 
C) designing the formal appraisal system 
D) reviewing completed appraisals for consistency 
A) training the raters 
B) reviewing appraisals with employees 
C) designing the formal appraisal system 
D) reviewing completed appraisals for consistency

Question 9

Which of the following is NOT part of the "SMART" approach to writing performance standards?

Accepted Answer

A) specific 
B) meaningful 
C) relevant 
D) time-bound 
A) specific 
B) meaningful 
C) relevant 
D) time-bound

Question 10

Subjective performance standards are viewed critically by the courts.

Accepted Answer

A) True 
 B)False

Question 11

Courts have held that one kind of information is too vague to use when making performance-based HR decisions. Which of the following are they referring to?

Accepted Answer

A) behaviour-based 
B) productivity-based 
C) trait-based 
D) results-based 
A) behaviour-based 
B) productivity-based 
C) trait-based 
D) results-based

Question 12

The most common method of performance appraisal involves employees being evaluated by their immediate supervisors.

Accepted Answer

A) True 
 B)False

Question 13

A problem related to fairness occurs when one employee is rated higher than others are because the manager may like the person more.

Accepted Answer

A) True 
 B)False

Question 14

Employee performance can be identified, measured, communicated, developed, and rewarded through one system. Which of the following terms is most associated with these processes?

Accepted Answer

A) performance management 
B) process improvement 
C) functional analysis 
D) performance appraisal 
A) performance management 
B) process improvement 
C) functional analysis 
D) performance appraisal

Question 15

The forced distribution method of appraisal assumes that the widely known bell-shaped curve of performance exists in a given group.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following best describes the manager's role in the developmental aspect of performance appraisal?

Accepted Answer

A) judge 
B) sponsor 
C) parent 
D) coach 
A) judge 
B) sponsor 
C) parent 
D) coach

Question 17

At Safe and Green Ltd. there is little variation in pay among employees within the existing job categories. Raises are essentially the same for average and excellent performers. Although performance appraisals are performed regularly, everyone views the process as paper shuffling. Which of the following is the basis of Safe and Green Ltd.'s culture?

Accepted Answer

A) performance 
B) entitlement 
C) bureaucracy 
D) benevolence 
A) performance 
B) entitlement 
C) bureaucracy 
D) benevolence

Question 18

Which of the following is NOT a benefit of the balanced scorecard?

Accepted Answer

A) the whole organization focused on the key things needed to create breakthrough performance 
B) strategic measures broken down to local levels 
C) the organization helped to integrate various corporate programs, such as quality and customer service initiatives 
D) employee commitment increased because objectives are developed from the bottom up 
A) the whole organization focused on the key things needed to create breakthrough performance 
B) strategic measures broken down to local levels 
C) the organization helped to integrate various corporate programs, such as quality and customer service initiatives 
D) employee commitment increased because objectives are developed from the bottom up

Question 19

Suppose that the organization uses performance-based compensation. Most employees, however, consider their pay raises inequitable. Which of the following statements presents the most likely cause?

Accepted Answer

A) The majority of employees are poor performers. 
B) The work performed by the organization does not lend itself to objective performance appraisal. 
C) The organization is performing poorly. 
D) Some part of the appraisal process has failed. 
A) The majority of employees are poor performers. 
B) The work performed by the organization does not lend itself to objective performance appraisal. 
C) The organization is performing poorly. 
D) Some part of the appraisal process has failed.

Question 20

High Flyer Aviation has a good performance appraisal system in place for its employees. It does not train employees who are promoted to supervisory roles because these employees have already been through many appraisals and have internalized the company's process. This method is adequate because managers and supervisors "repeat the past" and evaluate their subordinates as they have been evaluated.

Accepted Answer

A) True 
 B)False

Which of the following outlines the primary purpose of developmental feedback?

Describe the role of performance appraisal in the development of employees. What appraisal methods are appropriate for this role?

An organization wishes to lessen the conflict between the administrative and developmental roles of performance appraisal. Which of the following practices is recommended?

Which of the following types of information identifies subjective employee characteristics, such as initiative and creativity?

Which of the following presents an accurate statement about performance management?

Behaviour-based information is used in evaluating job performance. Which of the following statements provides an accurate assessment of its use?

In the appraisal process, which of these tasks are managers typically responsible for?

Which of the following is NOT part of the "SMART" approach to writing performance standards?

Subjective performance standards are viewed critically by the courts.

Courts have held that one kind of information is too vague to use when making performance-based HR decisions. Which of the following are they referring to?

The most common method of performance appraisal involves employees being evaluated by their immediate supervisors.

A problem related to fairness occurs when one employee is rated higher than others are because the manager may like the person more.

Employee performance can be identified, measured, communicated, developed, and rewarded through one system. Which of the following terms is most associated with these processes?

The forced distribution method of appraisal assumes that the widely known bell-shaped curve of performance exists in a given group.

Which of the following best describes the manager's role in the developmental aspect of performance appraisal?

Which of the following is NOT a benefit of the balanced scorecard?

Suppose that the organization uses performance-based compensation. Most employees, however, consider their pay raises inequitable. Which of the following statements presents the most likely cause?

Changing Nature of Human Resources Management

Strategic HR Management and Planning

Legal Environment of Equal Employment and Diversity

Redefining Jobs and Job Analysis

Recruiting in Labour Markets

Selection of Human Resources

Training Human Resources

Talent Management and Development

Compensation Strategies and Practices

Variable Pay and Executive Compensation

Managing Employee Benefits

Health, Safety, and Security and Risk Management

Employee Rights and Discipline

Unionmanagement Relations

Filters

Exam 9: Performance Management and Appraisal

Which of the following outlines the primary purpose of developmental feedback?

Describe the role of performance appraisal in the development of employees. What appraisal methods are appropriate for this role?

An organization wishes to lessen the conflict between the administrative and developmental roles of performance appraisal. Which of the following practices is recommended?

Which of the following types of information identifies subjective employee characteristics, such as initiative and creativity?

Which of the following presents an accurate statement about performance management?

Behaviour-based information is used in evaluating job performance. Which of the following statements provides an accurate assessment of its use?

In the appraisal process, which of these tasks are managers typically responsible for?

Which of the following is NOT part of the "SMART" approach to writing performance standards?

Subjective performance standards are viewed critically by the courts.

Courts have held that one kind of information is too vague to use when making performance-based HR decisions. Which of the following are they referring to?

The most common method of performance appraisal involves employees being evaluated by their immediate supervisors.

A problem related to fairness occurs when one employee is rated higher than others are because the manager may like the person more.

Employee performance can be identified, measured, communicated, developed, and rewarded through one system. Which of the following terms is most associated with these processes?

The forced distribution method of appraisal assumes that the widely known bell-shaped curve of performance exists in a given group.

Which of the following best describes the manager's role in the developmental aspect of performance appraisal?

Which of the following is NOT a benefit of the balanced scorecard?

Suppose that the organization uses performance-based compensation. Most employees, however, consider their pay raises inequitable. Which of the following statements presents the most likely cause?

Changing Nature of Human Resources Management

Strategic HR Management and Planning

Legal Environment of Equal Employment and Diversity

Redefining Jobs and Job Analysis

Recruiting in Labour Markets

Selection of Human Resources

Training Human Resources

Talent Management and Development

Compensation Strategies and Practices

Variable Pay and Executive Compensation

Managing Employee Benefits

Health, Safety, and Security and Risk Management

Employee Rights and Discipline

Unionmanagement Relations

Filters