Exam 9: Performance Management and Appraisal

Consider these phrases: "Greeted customer within 10 seconds of customer's entry into store" and "Failed to greet customer until customer addressed employee." For which performance appraisal method would they be typical?

Graphic rating scales are generic; they can therefore be applied to almost any job without much customization. Their flexibility explains why packs of rating scales for performance appraisals are sold in office supply stores.

Which of the following affirms the idea that employees should receive pay raises because of their work accomplishments rather than for their seniority or as automatic increases?

At Evergreen Cosmetics, the top executive team's compensation is based on the profitability of the firm. Which of the following does this practice show?

Validity, in the context of performance, concerns the consistency of the raters when assessing the performance results of an employee using the same appraisal tools.

Karl has the HR duties in a small commercial bakery of only 16 employees. Nine of these employees are bakery assistants with the same job duties. Karl has decided to make a list placing the best employee at the top and the worst employee at the bottom, with the other employees placed in between according to how they compare with the best and the worst employees. He is satisfied that this system will work for his small company. Which of the following is the type of system Karl is planning to use?

A rater subject to the halo and horns effects makes generalizations about a subordinate based on only one trait.

One performance criterion for an employee who telecommutes is "relationship with co-workers." Which of the following characterizes the kind of performance measure that will result from this criterion?

Which of the following terms refers to the elements that define what the organization pays an employee to do?

The need to be both coach and mentor during the performance appraisal process causes many managers to feel internal conflict and confusion.

An artist has been a visiting instructor at a noted art academy for three years. The academy's process for moving a temporary/visiting instructor to regular faculty status is to have the artist's portfolio of work examined by a panel of noted artists who are independent of the academy. What is this process a version of?

Which of the following statements best conveys how teams can contribute to the appraisal process?

Lucy never gives her subordinates either a 7 (superior) or a 1 (unsatisfactory) when she completes the graphic rating scales during performance appraisal. As director of HR, you have caught this pattern in her ratings. Lucy explains, "A 7 would be perfection, and even I am not perfect, so none of my subordinates can be perfect. Moreover, a 1 is unsatisfactory, and I do not tolerate unsatisfactory work by my subordinates. They are either improving or gone." As the director of HR, which of the following should you do?

Performance management links organizational strategies to which of the following organizational aspects?

In which of the following situations would peer ratings be most appropriate?

Which of these types of employees would the management by objectives process work best for?

The critical incident method can be combined with other performance appraisal methods as a form of documentation.

Which of the following does NOT refer to an aspect of performance appraisal that can survive a court challenge?

The forced distribution method of performance appraisal is associated with several disadvantages; however, among the list below, which is NOT a disadvantage?

Counting the number of invoices that a clerk processes each day would be an example of one type of performance measure. Which descriptor best applies?