Exam 1: Leading, Managing, and Following

You walk into Mr.Smith's room and find him yelling at the LPN,Miss Jones.He is obviously very upset and after you speak with him regarding his behavior,you determine that he has not slept for three nights because of unrelieved pain levels.The LPN is very upset with Mr.Smith and calls him an "ugly,old man." You acknowledge her feelings and concerns and then suggest that Mr.Smith's behavior was aggressive,but is related to lack of sleep and to pain."Can you both,together with Mr.Smith,determine triggers for the pain and effective approaches to controlling his pain?" This approach demonstrates:

As a leader on a rehab unit,you encourage all staff members to see themselves as having a role in decision making and quality care.You see your role as involving particular responsibilities in decision making but not as a hierarchal role.This view of decision making and leadership is consistent with:

Sarah wonders about the direction that you have given regarding management of incontinent,confused patients.She brings you evidence that she has found regarding incontinence interventions and asks you if she and you could talk about the guidance that you have given after you have had an opportunity to read the articles she has given you.This is an example of

A grievance brought by a staff nurse against the unit manager requires mediation.At the first mediation session,the staff nurse repeatedly calls the unit manager's actions unfair,and the unit manager continues to reiterate the reasons for her actions.What would be the best course of action at this time?

According to the complexity theory,which of the following should be the focus of measurement?

In response to the situation in Question 15,you approach the unit manager to apprise her of your concerns that the family dynamics of the patient involved may lead to staff-family and patient-family conflicts.You suggest that the physician may need to discuss the treatment plan with the family.The unit manager advises that he will arrange this discussion.If,after the meeting with family members,this is identified as a desired approach,you support the manager's decision.Your actions indicate that you are acting in what role?