Exam 22: Consumer Relationships

The nurse manager understands that the three Ps associated with client education include philosophy,priority,and performance.Effective client education programs start with a shared philosophy that such programs are worth the investment.Evidence of a philosophic commitment to client teaching is best represented by:

The nurse manager analyzes the data from the patient satisfaction surveys.What can a nurse manager do to strengthen service recovery and improve consumer relationships?

In writing the patient satisfaction survey,the nurse manager is aware of the education levels of the families.What is the most critical element in the concept of health literacy?

John is an older adult patient who comes regularly to the multigroup practice in which you are a nurse practitioner.He says that he doesn't understand what he is supposed to be doing about his medications,because every time he comes to the clinic,he sees someone else who has different ideas.John's experience represents what aspect of the current consumer experience?

Which of the following activities would represent a customer-friendly approach in a healthcare setting?

The patient in the Multiple Response Question eventually receives medication for his headache.Administration of the medication is: