Exam 3: The Needs Analysis Process

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities-choosing action over analysis.

Which of the following is NOT a typical step in the needs analysis process?

The textbook identifies three levels of needs analysis: organizational, cognitive, and person analysis.

Compliance training refers to training programs that instruct employees on how to perform their jobs.

Sandeep is doing a needs analysis to determine potential solutions to a current gap in an organization. He starts the process by interviewing management on the company's strategic direction and does a full resource review. Sandeep is most likely doing a task analysis on this company.

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

You have been asked by management to design and deliver a training program on non-technical skills. However, the budget for the program does not include a needs analysis. You want to first conduct a needs analysis before designing the training program. To convince management, you want to emphasize the outcomes that result from a needs analysis. Describe the outcomes that you will present to management when you request time and resources to conduct a needs analysis.

A task analysis consists of a description of the activities or work operations performed on a job and the conditions under which these activities are performed. It normally includes six important steps. Which of the following would NOT be considered one of those steps?

One of the key outputs of an organizational analysis is determining the congruency of a potential training program and the corporate or business-level strategy.

What is the main difference between a traditional task analysis and a team task analysis?

An example of a strong training transfer climate could be praise provided by peers when a new employee uses conflict resolution skills acquired in a training program.

If the training department does not have the time or resources to conduct a needs analysis but can use existing data and other information that is available, what is it doing?

Questionnaires, structured interviews, and observation are techniques used in a task analysis to survey a sample of job incumbents.

What are the most common approaches for conducting a cognitive task analysis?

Which of the following is NOT an information barrier to effective performance?

At Company ABC, the lack of which of the following elements is an example of a structural barrier to effective performance?

Which data collection method is expensive to use but allows for on-the-spot synthesis of different viewpoints via two-way communication?

Organizational climate refers to the collective attitudes of its employees toward work, supervision, and company goals, policies, and procedures.

A task analysis reveals the tasks required for a person to perform a job and the knowledge, skills, and abilities (KSAs) that are required to perform the tasks successfully. When done well, it often has five interrelated steps.

Resource analysis is the identification of the resources available in an organization that might be required to design a training and development program. As a principle, it does not deal with determining whether the organization has the ability to implement the actual program.