Question 1

Which of the following is NOT a consequence of advances in technology?

Accepted Answer

A) Companies can stay ahead of the competition. 
B) Companies can avoid product obsolescence. 
C) Companies can introduce new products and services that are less expensive. 
D) Companies can shorten the product life cycle. 
A) Companies can stay ahead of the competition. 
B) Companies can avoid product obsolescence. 
C) Companies can introduce new products and services that are less expensive. 
D) Companies can shorten the product life cycle. D

Question 2

Which of the following is an area in which sustainability has an impact?

Accepted Answer

A) the ability of manufacturer to take into account environmental aspects 
B) the ability of customer to buy the product 
C) the ability of customer to return the product 
D) the ability of manufacturer to increase the price 
A) the ability of manufacturer to take into account environmental aspects 
B) the ability of customer to buy the product 
C) the ability of customer to return the product 
D) the ability of manufacturer to increase the price A

Question 3

Which of the following is NOT a reason companies introduce new products?

Accepted Answer

A) to improve market share 
B) to stay ahead of the competition 
C) to survive in the marketplace 
D) to exploit customers unfairly 
A) to improve market share 
B) to stay ahead of the competition 
C) to survive in the marketplace 
D) to exploit customers unfairly D

Question 4

Which of the following is included in the business-case document for a new product?

Accepted Answer

A) a complete definition of the product 
B) the technical capabilities required for manufacturing the product 
C) the advertising capabilities required to increase awareness of the product 
D) the packaging needed for the product 
A) a complete definition of the product 
B) the technical capabilities required for manufacturing the product 
C) the advertising capabilities required to increase awareness of the product 
D) the packaging needed for the product

Question 5

One significant area where value engineering has produced impressive results is with regard to ______.

Accepted Answer

A) reducing costs of inputs into a product 
B) the information technology in product manufacture 
C) analyzing the market to ensure customers receive value 
D) reducing the cost of reverse logistics 
A) reducing costs of inputs into a product 
B) the information technology in product manufacture 
C) analyzing the market to ensure customers receive value 
D) reducing the cost of reverse logistics

Question 6

In reverse engineering,______.

Accepted Answer

A) a firm looks at the process in which customers return products to see how this return process can be reengineered and improved 
B) a firm dismantles competitors' existing products to see how they work and whether they can be improved 
C) a firm develops a product with the end use or application and works backwards (or in reverse) 
D) the focus is primarily on disruptive innovation 
A) a firm looks at the process in which customers return products to see how this return process can be reengineered and improved 
B) a firm dismantles competitors' existing products to see how they work and whether they can be improved 
C) a firm develops a product with the end use or application and works backwards (or in reverse) 
D) the focus is primarily on disruptive innovation

Question 7

The Newton device was______.

Accepted Answer

A) introduced in 1983 
B) inexpensive at $200 
C) bulky 
D) free of bugs 
A) introduced in 1983 
B) inexpensive at $200 
C) bulky 
D) free of bugs

Question 8

Leading companies view new product development as ______.

Accepted Answer

A) a proactive process 
B) a temporary process 
C) an expensive process 
D) a necessary evil 
A) a proactive process 
B) a temporary process 
C) an expensive process 
D) a necessary evil

Question 9

Factors that influence the success of a new product include ______.

Accepted Answer

A) understanding of the market and the needs of customers 
B) introducing the product at the right stage of the product life cycle 
C) making sure government regulations are followed 
D) ensuring ISO protocols are adhered to 
A) understanding of the market and the needs of customers 
B) introducing the product at the right stage of the product life cycle 
C) making sure government regulations are followed 
D) ensuring ISO protocols are adhered to

Question 10

Which of the following is NOT true with regard to HOQ?

Accepted Answer

A) It is a tool used in the quality function deployment approach. 
B) It refers to head of quality in an organization. 
C) An HOQ diagram resembles a house. 
D) It is used in product development. 
A) It is a tool used in the quality function deployment approach. 
B) It refers to head of quality in an organization. 
C) An HOQ diagram resembles a house. 
D) It is used in product development.

Question 11

The aim of service design is to answer the question,______?

Accepted Answer

A) What is the maximum price we can charge for the service 
B) What is the nature of interaction between the customer and the service provider 
C) How can we convince the customers they are getting more than they paid for 
D) How can government regulations on service design be circumvented 
A) What is the maximum price we can charge for the service 
B) What is the nature of interaction between the customer and the service provider 
C) How can we convince the customers they are getting more than they paid for 
D) How can government regulations on service design be circumvented

Question 12

Which of the following is FALSE with regard to CAD and CAE?

Accepted Answer

A) CAD refers to software facilitates designing new products electronically. 
B) CAD stands for computer-aided design. 
C) CAE stands for computer-aided engineering. 
D) CAE is part of CAD. 
A) CAD refers to software facilitates designing new products electronically. 
B) CAD stands for computer-aided design. 
C) CAE stands for computer-aided engineering. 
D) CAE is part of CAD.

Question 13

Which of the following is NOT true of a new product prototype?

Accepted Answer

A) It is an actual working model of the new product. 
B) It is a full-scale model of the new product. 
C) It can be developed quickly using rapid prototyping. 
D) Its development may be facilitated by virtual reality technology. 
A) It is an actual working model of the new product. 
B) It is a full-scale model of the new product. 
C) It can be developed quickly using rapid prototyping. 
D) Its development may be facilitated by virtual reality technology.

Question 14

Which of the following is LEAST likely to be one of the critical functions of the operations and supply chain professional?

Accepted Answer

A) achieving quality products and services 
B) focusing on customer needs 
C) finding the best methods to deliver these products and services 
D) identifying the right target market for the product 
A) achieving quality products and services 
B) focusing on customer needs 
C) finding the best methods to deliver these products and services 
D) identifying the right target market for the product

Question 15

Which of the following is NOT an example of a government regulatory act?

Accepted Answer

A) Federal Food,Drug,and Cosmetic Act 
B) Environmental Protection Act 
C) Veterans Administration Act 
D) Hazardous Products Act 
A) Federal Food,Drug,and Cosmetic Act 
B) Environmental Protection Act 
C) Veterans Administration Act 
D) Hazardous Products Act

Question 16

Mass customization is ______.

Accepted Answer

A) the mass production of individually customized products 
B) the reuse of components discarded from scrapped products 
C) the redesign of components found to be faulty in earlier versions of a product 
D) the production of each product by hand for specific customers 
A) the mass production of individually customized products 
B) the reuse of components discarded from scrapped products 
C) the redesign of components found to be faulty in earlier versions of a product 
D) the production of each product by hand for specific customers

Question 17

The Stage-Gate approach to product design ______.

Accepted Answer

A) is a technical road map 
B) uses cross-functional teams to move the product from one stage to the next 
C) is a way to apply government regulations 
D) analyzes product failure 
A) is a technical road map 
B) uses cross-functional teams to move the product from one stage to the next 
C) is a way to apply government regulations 
D) analyzes product failure

Question 18

Internal variations,as a cause of product variation,come from ______.

Accepted Answer

A) wear and tear of production equipment as it ages 
B) environmental factors 
C) government regulations 
D) company procedures 
A) wear and tear of production equipment as it ages 
B) environmental factors 
C) government regulations 
D) company procedures

Question 19

A product may fail due to ______.

Accepted Answer

A) adequate infrastructure 
B) excellent supporting services 
C) poor supply chain infrastructure 
D) government regulations 
A) adequate infrastructure 
B) excellent supporting services 
C) poor supply chain infrastructure 
D) government regulations

Question 20

Which of the following is NOT one of the four options a company can consider with regard to locating its inventories?

Accepted Answer

A) at the manufacturer's facility 
B) in a warehousing facility 
C) in a retail facility 
D) offshoring inventory 
A) at the manufacturer's facility 
B) in a warehousing facility 
C) in a retail facility 
D) offshoring inventory

Exam 5: Product and Service Innovations

Which of the following is NOT a consequence of advances in technology?

Which of the following is an area in which sustainability has an impact?

Which of the following is NOT a reason companies introduce new products?

Which of the following is included in the business-case document for a new product?

One significant area where value engineering has produced impressive results is with regard to ______.

In reverse engineering,______.

The Newton device was______.

Leading companies view new product development as ______.

Factors that influence the success of a new product include ______.

Which of the following is NOT true with regard to HOQ?

The aim of service design is to answer the question,______?

Which of the following is FALSE with regard to CAD and CAE?

Which of the following is NOT true of a new product prototype?

Which of the following is LEAST likely to be one of the critical functions of the operations and supply chain professional?

Which of the following is NOT an example of a government regulatory act?

Mass customization is ______.

The Stage-Gate approach to product design ______.

Internal variations,as a cause of product variation,come from ______.

A product may fail due to ______.

Which of the following is NOT one of the four options a company can consider with regard to locating its inventories?

Introduction to Managing Global Operations and Supply Chains

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Supplement: Reliability

Managing for Quality

Quality Improvement and Control Tools

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Lean Operations and Supply Chains

Inventory Management

Inventory Control Models

Sales and Operations Planning

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters