Question 1

Six Sigma focuses on ______.

Accepted Answer

A) meeting customer requirements and stakeholder expectations 
B) eliminating waste and improving process flow 
C) identifying the value stream 
D) the pull approach in manufacturing 
A) meeting customer requirements and stakeholder expectations 
B) eliminating waste and improving process flow 
C) identifying the value stream 
D) the pull approach in manufacturing A

Question 2

Characteristics of a lean supply chain include ______.

Accepted Answer

A) full collaboration of all supply chain partners 
B) reduction in the transparency of information pertaining to supply chain operations 
C) increase in inspection of raw materials obtained 
D) increase in number of employees 
A) full collaboration of all supply chain partners 
B) reduction in the transparency of information pertaining to supply chain operations 
C) increase in inspection of raw materials obtained 
D) increase in number of employees A

Question 3

Metrics often used to monitor the performance of lean supply chains include ______.

Accepted Answer

A) days of inventory on hand 
B) return on investment 
C) employee turnover 
D) absenteeism rates 
A) days of inventory on hand 
B) return on investment 
C) employee turnover 
D) absenteeism rates A

Question 4

The firm's best source for spotting problems and ensuring quality ______.

Accepted Answer

A) is its management 
B) is the quality control inspector 
C) line workers 
D) third-party audits 
A) is its management 
B) is the quality control inspector 
C) line workers 
D) third-party audits

Question 5

Which of the following is NOT true with regard to lean and sustainability?

Accepted Answer

A) Lean implementation supports a company's desire to act in an ethically responsible manner. 
B) Lean systems foster waste elimination. 
C) Lean implementation can cause discomfort and stress among some employees. 
D) Lean systems encourage continuous improvement. 
A) Lean implementation supports a company's desire to act in an ethically responsible manner. 
B) Lean systems foster waste elimination. 
C) Lean implementation can cause discomfort and stress among some employees. 
D) Lean systems encourage continuous improvement.

Question 6

The stability and flow of goods in global supply chains can be improved by ______.

Accepted Answer

A) increasing the carbon footprint 
B) minimizing orders for changes in parts,assemblies,specifications,engineering drawings,and documents 
C) producing products that are easy to manufacture 
D) using only local resources 
A) increasing the carbon footprint 
B) minimizing orders for changes in parts,assemblies,specifications,engineering drawings,and documents 
C) producing products that are easy to manufacture 
D) using only local resources

Question 7

Making global supply chains lean ______.

Accepted Answer

A) is difficult because it requires coordination to establish the rapid flow of goods and information 
B) is easy because annual deliveries required for JIT inventory management are easy to achieve 
C) is inexpensive because there is no need for safety stock 
D) reduces the need for quality control 
A) is difficult because it requires coordination to establish the rapid flow of goods and information 
B) is easy because annual deliveries required for JIT inventory management are easy to achieve 
C) is inexpensive because there is no need for safety stock 
D) reduces the need for quality control

Question 8

Which of the following is a lean initiative that is consistent with sustainability practices?

Accepted Answer

A) increase in use of raw materials 
B) avoiding overproduction 
C) increased frequency of quality inspections 
D) employing more quality control personnel 
A) increase in use of raw materials 
B) avoiding overproduction 
C) increased frequency of quality inspections 
D) employing more quality control personnel

Question 9

Principles of lean include ______.

Accepted Answer

A) willingness of managers to impose strict controls on workers 
B) elimination of waste and inefficiency 
C) avoiding government regulation 
D) ensuring that only the most essential products are manufactured 
A) willingness of managers to impose strict controls on workers 
B) elimination of waste and inefficiency 
C) avoiding government regulation 
D) ensuring that only the most essential products are manufactured

Question 10

Which of the following is NOT one of the principles a service operation should follow to create a lean system?

Accepted Answer

A) Pinpoint the value of the service offer. 
B) Identify the service's value stream. 
C) Improve the flow of the service. 
D) Design process to meet customer requirements. 
A) Pinpoint the value of the service offer. 
B) Identify the service's value stream. 
C) Improve the flow of the service. 
D) Design process to meet customer requirements.

Question 11

Safety stock ______.

Accepted Answer

A) is the minimal level of inventory that a company seeks to maintain a buffer against the mismatch between forecasted and actual demand 
B) is the level of finished products that a company maintains to take advantage of demand in new markets 
C) is the level of finished products that a company maintains to ensure it is safe from government inspection 
D) is the level of finished products that a company needs to manufacture to ensure the price is protected from increase or decrease 
A) is the minimal level of inventory that a company seeks to maintain a buffer against the mismatch between forecasted and actual demand 
B) is the level of finished products that a company maintains to take advantage of demand in new markets 
C) is the level of finished products that a company maintains to ensure it is safe from government inspection 
D) is the level of finished products that a company needs to manufacture to ensure the price is protected from increase or decrease

Question 12

The unreasonable work managers impose on people and machines because of the poor design of systems is known as ______.

Accepted Answer

A) muri 
B) mura 
C) muda 
D) poke yoke 
A) muri 
B) mura 
C) muda 
D) poke yoke

Question 13

In value stream mapping,we create a visual map of the production process to show ______.

Accepted Answer

A) value added at each step in the process 
B) time required to meet customer needs 
C) whether customer specifications have been met 
D) the extent of government supervision of this project 
A) value added at each step in the process 
B) time required to meet customer needs 
C) whether customer specifications have been met 
D) the extent of government supervision of this project

Question 14

Implementing lean ______.

Accepted Answer

A) may lead to increase in payroll costs 
B) may cause stress and discomfort for some employees 
C) may lead to usage of additional materials and resources 
D) may reduce production quality levels 
A) may lead to increase in payroll costs 
B) may cause stress and discomfort for some employees 
C) may lead to usage of additional materials and resources 
D) may reduce production quality levels

Question 15

3PL is associated with ______.

Accepted Answer

A) improving the efficiency of product flows 
B) requiring the manufacturer to focus on its core competencies 
C) improving the quality of manufactured products 
D) the service industry only 
A) improving the efficiency of product flows 
B) requiring the manufacturer to focus on its core competencies 
C) improving the quality of manufactured products 
D) the service industry only

Question 16

External logistics systems refer to ______.

Accepted Answer

A) the collection,transportation,and distribution of goods between suppliers and the plant 
B) the flow of raw materials between steps in the manufacturing process 
C) the dispatch of goods from plant to quality control center 
D) the collection,transportation,and distribution of goods between different work stations inside one manufacturing facility 
A) the collection,transportation,and distribution of goods between suppliers and the plant 
B) the flow of raw materials between steps in the manufacturing process 
C) the dispatch of goods from plant to quality control center 
D) the collection,transportation,and distribution of goods between different work stations inside one manufacturing facility

Question 17

CTP______.

Accepted Answer

A) stands for a cost-time-profile map 
B) tracks whether value is added at each step in the production process 
C) tracks the quality of production at each step in the production process 
D) tracks the quantity of production at each step in the production process 
A) stands for a cost-time-profile map 
B) tracks whether value is added at each step in the production process 
C) tracks the quality of production at each step in the production process 
D) tracks the quantity of production at each step in the production process

Question 18

Examples of mura include ______.

Accepted Answer

A) production delays that waste the time of personnel 
B) idle downstream resources when a product is not moving or being processed 
C) unevenness in the production process,out-of-balance workflows,and uneven workloads 
D) production required to meet government or ISO requirements 
A) production delays that waste the time of personnel 
B) idle downstream resources when a product is not moving or being processed 
C) unevenness in the production process,out-of-balance workflows,and uneven workloads 
D) production required to meet government or ISO requirements

Question 19

The Japanese word jidoka,or quality at the source,means ______.

Accepted Answer

A) doing it right the first time 
B) terminating employees at the first sign of a problem 
C) circumventing government audits of product quality 
D) ensuring customer specifications are met on time even at the risk of poor quality 
A) doing it right the first time 
B) terminating employees at the first sign of a problem 
C) circumventing government audits of product quality 
D) ensuring customer specifications are met on time even at the risk of poor quality

Question 20

According to lean philosophy,we should eliminate any activity or process ______.

Accepted Answer

A) that does not add value to the product or service 
B) that has a high carbon footprint 
C) that is likely to be regulated by the government 
D) that does not conform to ISO standards 
A) that does not add value to the product or service 
B) that has a high carbon footprint 
C) that is likely to be regulated by the government 
D) that does not conform to ISO standards

Exam 17: Lean Operations and Supply Chains

Six Sigma focuses on ______.

Characteristics of a lean supply chain include ______.

Metrics often used to monitor the performance of lean supply chains include ______.

The firm's best source for spotting problems and ensuring quality ______.

Which of the following is NOT true with regard to lean and sustainability?

The stability and flow of goods in global supply chains can be improved by ______.

Making global supply chains lean ______.

Which of the following is a lean initiative that is consistent with sustainability practices?

Principles of lean include ______.

Which of the following is NOT one of the principles a service operation should follow to create a lean system?

Safety stock ______.

The unreasonable work managers impose on people and machines because of the poor design of systems is known as ______.

In value stream mapping,we create a visual map of the production process to show ______.

Implementing lean ______.

3PL is associated with ______.

External logistics systems refer to ______.

CTP______.

Examples of mura include ______.

The Japanese word jidoka,or quality at the source,means ______.

According to lean philosophy,we should eliminate any activity or process ______.

Introduction to Managing Global Operations and Supply Chains

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Product and Service Innovations

Supplement: Reliability

Managing for Quality

Quality Improvement and Control Tools

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Inventory Management

Inventory Control Models

Sales and Operations Planning

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters