Question 1

The growing demand for businesses to operate in a socially responsible manner means that ______.

Accepted Answer

A) focusing solely on costs and time efficiency is sufficient to meet sustainability goals 
B) business strategies should also incorporate responsible labor practices 
C) operations should maximize the use of the world's resources before they are used up by others 
D) governments should reduce emphasis on free trade 
A) focusing solely on costs and time efficiency is sufficient to meet sustainability goals 
B) business strategies should also incorporate responsible labor practices 
C) operations should maximize the use of the world's resources before they are used up by others 
D) governments should reduce emphasis on free trade B

Question 2

Which of the following is true with regard to operations interfaces in a product supply chain?

Accepted Answer

A) Operations interfaces refer to the interrelationships between the primary firm and its first-tier and second-tier suppliers. 
B) The interfaces include upstream,downstream,and vertical interfaces. 
C) Downstream interfaces refer to supplier management. 
D) Upstream interfaces refer to customer management. 
A) Operations interfaces refer to the interrelationships between the primary firm and its first-tier and second-tier suppliers. 
B) The interfaces include upstream,downstream,and vertical interfaces. 
C) Downstream interfaces refer to supplier management. 
D) Upstream interfaces refer to customer management. B

Question 3

Which of the following is a characteristic of a service (i.e.,not a product or good)?

Accepted Answer

A) usually labor intensive 
B) involves the transformation of raw materials 
C) easy to track and monitor quality 
D) can be easily stored for future use 
A) usually labor intensive 
B) involves the transformation of raw materials 
C) easy to track and monitor quality 
D) can be easily stored for future use A

Question 4

The textbook discusses Frito-Lay's preestablished standards to measure crunchiness and salt content of its chips as an example of ______.

Accepted Answer

A) the quality of the products Frito-Lay produces 
B) the ease of measuring quality in products as contrasted to services 
C) the type of benchmarks and standards companies may have for their products and services 
D) the superiority of Frito-Lay's chips to McDonnell's French fries 
A) the quality of the products Frito-Lay produces 
B) the ease of measuring quality in products as contrasted to services 
C) the type of benchmarks and standards companies may have for their products and services 
D) the superiority of Frito-Lay's chips to McDonnell's French fries

Question 5

Factors that have increased the risk of global supply chain management include the ______.

Accepted Answer

A) reduced financial volatility 
B) stability of energy prices 
C) increases in complexity of goods and services produced 
D) emergence of the European Union as a major economic power 
A) reduced financial volatility 
B) stability of energy prices 
C) increases in complexity of goods and services produced 
D) emergence of the European Union as a major economic power

Question 6

Thanks to the benefits of outsourcing and offshoring,manufacturing in the United States,as a percentage of GDP,has ______.

Accepted Answer

A) declined from about 30% after World War II to 10% by 2008 
B) increased from about 10% after World War II to 30% by 2008 
C) declined from about 65% after World War II to 45% by 2010 
D) increased from about 45% after World War II to 65% by 2010 
A) declined from about 30% after World War II to 10% by 2008 
B) increased from about 10% after World War II to 30% by 2008 
C) declined from about 65% after World War II to 45% by 2010 
D) increased from about 45% after World War II to 65% by 2010

Question 7

The benefits of offshoring include ______.

Accepted Answer

A) availability of skilled human resources 
B) increased labor costs 
C) high processing costs 
D) availability of child labor 
A) availability of skilled human resources 
B) increased labor costs 
C) high processing costs 
D) availability of child labor

Question 8

A service supply chain ______.

Accepted Answer

A) is a stand-alone organization (i.e.,not connected to other organizations) 
B) uses resources and transforms inputs (skills and knowledge)into services 
C) is involved in processing the financing and other services associated with a supply chain for products 
D) is less demanding of operations management than a supply chain for products 
A) is a stand-alone organization (i.e.,not connected to other organizations) 
B) uses resources and transforms inputs (skills and knowledge)into services 
C) is involved in processing the financing and other services associated with a supply chain for products 
D) is less demanding of operations management than a supply chain for products

Question 9

Which of the following statements is false with regard to storage?

Accepted Answer

A) Storage refers to the warehousing function that organizations use. 
B) Outbound storage refers to the storage of products and services after production and prior to shipment to customer. 
C) Each manufacturer may have multiple storage facilities. 
D) Only the primary firm (not first- or second-tier suppliers)have storage facilities. 
A) Storage refers to the warehousing function that organizations use. 
B) Outbound storage refers to the storage of products and services after production and prior to shipment to customer. 
C) Each manufacturer may have multiple storage facilities. 
D) Only the primary firm (not first- or second-tier suppliers)have storage facilities.

Question 10

The growth of the service sector in the United States has ______.

Accepted Answer

A) limited the number of career possibilities for professionals in supply chain management 
B) been about the same as the growth in manufacturing sector 
C) led to the decline in importance for supply chain management as this is relevant only to physical goods and services 
D) increased career opportunities for professionals in supply chain management 
A) limited the number of career possibilities for professionals in supply chain management 
B) been about the same as the growth in manufacturing sector 
C) led to the decline in importance for supply chain management as this is relevant only to physical goods and services 
D) increased career opportunities for professionals in supply chain management

Question 11

One reason why many of the manufacturing jobs are outsourced is ______.

Accepted Answer

A) lower labor cost in these countries 
B) increased political risk 
C) trade barriers 
D) greater potential for products of poor quality 
A) lower labor cost in these countries 
B) increased political risk 
C) trade barriers 
D) greater potential for products of poor quality

Question 12

In the operations profile on Apple,the phrase putting all its eggs in one basket refers to ______.

Accepted Answer

A) focusing only on the iPhone as a source of revenues for the company 
B) contracting with Intel to produce the microprocessor on which iPhone runs 
C) depending on one supplier to produce the sapphire screen 
D) relying on one single market for sale of its products 
A) focusing only on the iPhone as a source of revenues for the company 
B) contracting with Intel to produce the microprocessor on which iPhone runs 
C) depending on one supplier to produce the sapphire screen 
D) relying on one single market for sale of its products

Question 13

First-tier suppliers are those who ______.

Accepted Answer

A) depend on the primary firm for certain supplies or raw materials 
B) depend on other suppliers for certain supplies or raw materials 
C) charge the highest prices 
D) charge the lowest prices 
A) depend on the primary firm for certain supplies or raw materials 
B) depend on other suppliers for certain supplies or raw materials 
C) charge the highest prices 
D) charge the lowest prices

Question 14

Which of the following statements is true with regard to business process reengineering (BPR)?

Accepted Answer

A) BPR is an aggressive methodology that focuses primarily on reducing defects in a process. 
B) BPR is the radical redesign of a firm's existing workflows and resources to reduce operational costs. 
C) Many U.S.companies had adopted BPR by the early 1960s. 
D) BPR is also known as business process management (BPM). 
A) BPR is an aggressive methodology that focuses primarily on reducing defects in a process. 
B) BPR is the radical redesign of a firm's existing workflows and resources to reduce operational costs. 
C) Many U.S.companies had adopted BPR by the early 1960s. 
D) BPR is also known as business process management (BPM).

Question 15

Which of the following represents the correct pairing of one of the three general types of decisions with regard to the operations and supply chain function with its description?

Accepted Answer

A) strategic: medium-term decisions 
B) tactical: long-term decisions 
C) operational: decisions with respect to day-to-day operations 
D) functional: decisions with regard to diversification of the firm 
A) strategic: medium-term decisions 
B) tactical: long-term decisions 
C) operational: decisions with respect to day-to-day operations 
D) functional: decisions with regard to diversification of the firm

Question 16

Which of the following is true with regard to primary firms,first-tier suppliers,and second-tier suppliers?

Accepted Answer

A) A first-tier supplier is the primary firm to a second-tier supplier. 
B) A second-tier supplier is the primary firm to a first-tier supplier. 
C) Second-tier suppliers are not as important as first-tier suppliers. 
D) To a primary firm,a first-tier supplier supplies finished goods and a second-tier supplier supplies raw materials. 
A) A first-tier supplier is the primary firm to a second-tier supplier. 
B) A second-tier supplier is the primary firm to a first-tier supplier. 
C) Second-tier suppliers are not as important as first-tier suppliers. 
D) To a primary firm,a first-tier supplier supplies finished goods and a second-tier supplier supplies raw materials.

Question 17

Which of the following is a risk that a company faces when it outsources its operations?

Accepted Answer

A) The third-party provider may not have the degree of expertise that the outsourcing company has. 
B) The cost of labor for the outsourcing company may decline. 
C) If the outsourcing operation is too profitable,the outsourcing company may want to acquire the third-party provider. 
D) If the outsourcing operation is too successful,the third-party provider may want to acquire the outsourcing company. 
A) The third-party provider may not have the degree of expertise that the outsourcing company has. 
B) The cost of labor for the outsourcing company may decline. 
C) If the outsourcing operation is too profitable,the outsourcing company may want to acquire the third-party provider. 
D) If the outsourcing operation is too successful,the third-party provider may want to acquire the outsourcing company.

Question 18

Achieving total quality requires ______.

Accepted Answer

A) the commitment of the organization's management and employees 
B) the involvement of the United Nations 
C) the involvement of the ISO 
D) the involvement of the U.S.Senate 
A) the commitment of the organization's management and employees 
B) the involvement of the United Nations 
C) the involvement of the ISO 
D) the involvement of the U.S.Senate

Question 19

Risks in global supply chain management are increasing due to ______.

Accepted Answer

A) greater levels of outsourcing and offshoring 
B) reduction in complexity of products and services 
C) an increase in domestic resourcing and manufacturing 
D) emphasis on supporting local manufacturers 
A) greater levels of outsourcing and offshoring 
B) reduction in complexity of products and services 
C) an increase in domestic resourcing and manufacturing 
D) emphasis on supporting local manufacturers

Question 20

The three general types of decisions with regard to the operations and supply chain function include ______.

Accepted Answer

A) decisions related to the primary firm,first-tier suppliers,second-tier suppliers 
B) corporate,business,functional decisions 
C) strategic,tactical,operational decisions 
D) logistics,transportation,warehousing decisions 
A) decisions related to the primary firm,first-tier suppliers,second-tier suppliers 
B) corporate,business,functional decisions 
C) strategic,tactical,operational decisions 
D) logistics,transportation,warehousing decisions

Exam 1: Introduction to Managing Global Operations and Supply Chains

The growing demand for businesses to operate in a socially responsible manner means that ______.

Which of the following is true with regard to operations interfaces in a product supply chain?

Which of the following is a characteristic of a service (i.e.,not a product or good)?

The textbook discusses Frito-Lay's preestablished standards to measure crunchiness and salt content of its chips as an example of ______.

Factors that have increased the risk of global supply chain management include the ______.

Thanks to the benefits of outsourcing and offshoring,manufacturing in the United States,as a percentage of GDP,has ______.

The benefits of offshoring include ______.

A service supply chain ______.

Which of the following statements is false with regard to storage?

The growth of the service sector in the United States has ______.

One reason why many of the manufacturing jobs are outsourced is ______.

In the operations profile on Apple,the phrase putting all its eggs in one basket refers to ______.

First-tier suppliers are those who ______.

Which of the following statements is true with regard to business process reengineering (BPR)?

Which of the following represents the correct pairing of one of the three general types of decisions with regard to the operations and supply chain function with its description?

Which of the following is true with regard to primary firms,first-tier suppliers,and second-tier suppliers?

Which of the following is a risk that a company faces when it outsources its operations?

Achieving total quality requires ______.

Risks in global supply chain management are increasing due to ______.

The three general types of decisions with regard to the operations and supply chain function include ______.

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Product and Service Innovations

Supplement: Reliability

Managing for Quality

Quality Improvement and Control Tools

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Lean Operations and Supply Chains

Inventory Management

Inventory Control Models

Sales and Operations Planning

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters