Question 1

The upper and lower control limits of a control chart ______.

Accepted Answer

A) are similar to design specification limits 
B) represent the voice of the customer 
C) represent the voice of the process 
D) represent the voice of the management 
A) are similar to design specification limits 
B) represent the voice of the customer 
C) represent the voice of the process 
D) represent the voice of the management C

Question 2

In a Six Sigma process,a defect is ______.

Accepted Answer

A) anything that falls outside of customer specifications limits (USL and LSL) 
B) something that occurs less than 99.9997% of the time 
C) anything that does not meet government regulations 
D) anything that does not meet ISO requirements 
A) anything that falls outside of customer specifications limits (USL and LSL) 
B) something that occurs less than 99.9997% of the time 
C) anything that does not meet government regulations 
D) anything that does not meet ISO requirements A

Question 3

Which of the following is a feature of a control chart?

Accepted Answer

A) a center line 
B) an upper specification limit 
C) a lower specification limit 
D) the modal value of a process defect 
A) a center line 
B) an upper specification limit 
C) a lower specification limit 
D) the modal value of a process defect A

Question 4

The theoretical basis for constructing a c-chart is ______.

Accepted Answer

A) the normal distribution 
B) the Poisson distribution 
C) the beta distribution 
D) the exponential distribution 
A) the normal distribution 
B) the Poisson distribution 
C) the beta distribution 
D) the exponential distribution

Question 5

With regard to the terms quality control and quality assurance,______.

Accepted Answer

A) quality control is concerned with the quality of a product or service after it is produced or delivered 
B) quality assurance aims to improve a product or service's quality after it is produced or delivered 
C) quality control is concerned with the quality of a product or service before it is produced or delivered 
D) quality control is concerned with the application of government regulations governing quality 
A) quality control is concerned with the quality of a product or service after it is produced or delivered 
B) quality assurance aims to improve a product or service's quality after it is produced or delivered 
C) quality control is concerned with the quality of a product or service before it is produced or delivered 
D) quality control is concerned with the application of government regulations governing quality

Question 6

Which of the following is NOT one of the categories in a fishbone diagram?

Accepted Answer

A) machines (e.g.,equipment used in manufacturing) 
B) methods (e.g.,processes) 
C) materials (e.g.,materials and semifinished goods) 
D) middle-men (e.g.,wholesalers) 
A) machines (e.g.,equipment used in manufacturing) 
B) methods (e.g.,processes) 
C) materials (e.g.,materials and semifinished goods) 
D) middle-men (e.g.,wholesalers)

Question 7

$\text { Data Table A }$
$\begin{array}{|l|l|l|l|l|}
\hline \begin{array}{c}
\text { Sample } \
\text { Number }
\end{array} & \text { Item 1 } & \text { Item 2 } & \text { /tem 3 } & \text { /tem 4 } \
\hline 1 & 13.10 & 13.90 & 12.80 & 13.20 \
\hline 2 & 13.80 & 13.00 & 12.50 & 12.70 \
\hline 3 & 14.00 & 12.90 & 13.10 & 13.50 \
\hline 4 & 12.30 & 13.30 & 12.80 & 13.60 \
\hline 5 & 13.10 & 12.60 & 13.30 & 12.90 \
\hline 6 & 12.50 & 13.40 & 12.80 & 13.30 \
\hline 7 & 13.60 & 12.70 & 13.30 & 13.80 \
\hline 8 & 12.50 & 13.50 & 13.10 & 12.90 \
\hline 9 & 13.00 & 13.60 & 12.70 & 13.20 \
\hline 10 & 12.80 & 12.90 & 12.70 & 13.30 \
\hline
\end{array}$
-Refer to Data Table A.The value for A2 is ______.

Accepted Answer

A) 2.059 
B) 0 
C) 0.729 
D) 0.308 
A) 2.059 
B) 0 
C) 0.729 
D) 0.308

Question 8

The process capability index ______.

Accepted Answer

A) is a measure of how well a process meets its control limits 
B) is the ratio of the range of design tolerances to the range of the variability of the process 
C) is the product of the range of design tolerances to the range of the variability of the process 
D) is the reciprocal of the range of design tolerances to the range of the variability of the process 
A) is a measure of how well a process meets its control limits 
B) is the ratio of the range of design tolerances to the range of the variability of the process 
C) is the product of the range of design tolerances to the range of the variability of the process 
D) is the reciprocal of the range of design tolerances to the range of the variability of the process

Question 9

Which of the following is true with regard to sigma levels for the health care industry?

Accepted Answer

A) Operating at the 4σ quality level can be too demanding. 
B) Operating at lower sigma levels given the inherent variation from one patient to another. 
C) Operating at the 3σ quality level can be too risky. 
D) Operating at the 3σ quality level can be too expensive. 
A) Operating at the 4σ quality level can be too demanding. 
B) Operating at lower sigma levels given the inherent variation from one patient to another. 
C) Operating at the 3σ quality level can be too risky. 
D) Operating at the 3σ quality level can be too expensive.

Question 10

The control chart used to monitor countable occurrences uses ______.

Accepted Answer

A) a continuous scale 
B) a discrete scale 
C) a binary scale 
D) a random scale 
A) a continuous scale 
B) a discrete scale 
C) a binary scale 
D) a random scale

Question 11

The Pareto chart ______.

Accepted Answer

A) is based on the Alfredo principle 
B) states that 20% of quality problems stem from 80% of causes 
C) shows bars arranged in decreasing height from left to right 
D) shows bars in different colors based on the value they represent 
A) is based on the Alfredo principle 
B) states that 20% of quality problems stem from 80% of causes 
C) shows bars arranged in decreasing height from left to right 
D) shows bars in different colors based on the value they represent

Question 12

Process capability analysis is a technique used to determine whether ______.

Accepted Answer

A) a process is able to meet a set of design specification limits 
B) a process falls within a set of control limits 
C) a process is compliant with government regulations 
D) a process is compliant with ISO requirements 
A) a process is able to meet a set of design specification limits 
B) a process falls within a set of control limits 
C) a process is compliant with government regulations 
D) a process is compliant with ISO requirements

Question 13

A quality characteristic ______.

Accepted Answer

A) can be a variable or an attribute 
B) is always an independent variable 
C) is usually an ordinal value 
D) is not easily measured 
A) can be a variable or an attribute 
B) is always an independent variable 
C) is usually an ordinal value 
D) is not easily measured

Question 14

Which of the following statements is correct?

Accepted Answer

A) A mean chart monitors the variation between samples. 
B) A range chart monitors the variability due to special causes. 
C) A range chart monitors the variability due to common causes. 
D) A range chart monitors the standard deviation resulting from common causes. 
A) A mean chart monitors the variation between samples. 
B) A range chart monitors the variability due to special causes. 
C) A range chart monitors the variability due to common causes. 
D) A range chart monitors the standard deviation resulting from common causes.

Question 15

If the standard deviation in a sample is 4 and the sample size is 49,then the standard error of the mean is ______.

Accepted Answer

A) about 0.29 
B) about 0.08 
C) about 12.25 
D) about 0.92 
A) about 0.29 
B) about 0.08 
C) about 12.25 
D) about 0.92

Question 16

Which of the following is associated with a control chart?

Accepted Answer

A) center line 
B) upper specification limit 
C) lower specification limit 
D) cumulative defect line 
A) center line 
B) upper specification limit 
C) lower specification limit 
D) cumulative defect line

Question 17

Which of the following types of charts are correctly paired with its description?

Accepted Answer

A) C-charts are used to monitor countable occurrences,such as the number of nonconformities or defects per unit. 
B) P-charts are used to monitor the timing of defects or errors in a product or service. 
C) C-charts are used to monitor the timing of defects or errors in a product or service. 
D) P-charts are used to monitor the defects per million opportunities in a product or service. 
A) C-charts are used to monitor countable occurrences,such as the number of nonconformities or defects per unit. 
B) P-charts are used to monitor the timing of defects or errors in a product or service. 
C) C-charts are used to monitor the timing of defects or errors in a product or service. 
D) P-charts are used to monitor the defects per million opportunities in a product or service.

Question 18

Which of the following,according to Taguchi,represents the two categories that affect the design of any product or system?

Accepted Answer

A) control factors and noise factor 
B) special causes and assignable causes 
C) variations due to supplier and variations due to manufacturer 
D) variations due to manufacturer and variations due to consumer 
A) control factors and noise factor 
B) special causes and assignable causes 
C) variations due to supplier and variations due to manufacturer 
D) variations due to manufacturer and variations due to consumer

Question 19

For a control chart to monitor variable quality characteristics,if we are interested in the variation within samples we would need to use ______.

Accepted Answer

A) a range chart 
B) a mean chart 
C) a p-chart 
D) a c-chart 
A) a range chart 
B) a mean chart 
C) a p-chart 
D) a c-chart

Question 20

When we monitor variable a quality characteristic,we are referring to quality characteristics that can be measured on ______.

Accepted Answer

A) a continuous scale 
B) a discrete scale 
C) a binary scale 
D) an integer scale 
A) a continuous scale 
B) a discrete scale 
C) a binary scale 
D) an integer scale

Exam 8: Quality Improvement and Control Tools

The upper and lower control limits of a control chart ______.

In a Six Sigma process,a defect is ______.

Which of the following is a feature of a control chart?

The theoretical basis for constructing a c-chart is ______.

With regard to the terms quality control and quality assurance,______.

Which of the following is NOT one of the categories in a fishbone diagram?

The process capability index ______.

Which of the following is true with regard to sigma levels for the health care industry?

The control chart used to monitor countable occurrences uses ______.

The Pareto chart ______.

Process capability analysis is a technique used to determine whether ______.

A quality characteristic ______.

Which of the following statements is correct?

If the standard deviation in a sample is 4 and the sample size is 49,then the standard error of the mean is ______.

Which of the following is associated with a control chart?

Which of the following types of charts are correctly paired with its description?

Which of the following,according to Taguchi,represents the two categories that affect the design of any product or system?

For a control chart to monitor variable quality characteristics,if we are interested in the variation within samples we would need to use ______.

When we monitor variable a quality characteristic,we are referring to quality characteristics that can be measured on ______.

Introduction to Managing Global Operations and Supply Chains

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Product and Service Innovations

Supplement: Reliability

Managing for Quality

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Lean Operations and Supply Chains

Inventory Management

Inventory Control Models

Sales and Operations Planning

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters