Question 1

Describe the three key characteristics of open book management.

Accepted Answer

Open-book management allows employees to

Question 2

Bottom-up budgeting is a process in which lower-level managers anticipate their department's resource needs and pass them up to top management for approval.

Accepted Answer

A) True 
 B)False

Question 3

Describe the difference between a balance sheet and an income statement.

Accepted Answer

A balance sheet shows the firm's financi

Question 4

Technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis are referred to as biometrics.

Accepted Answer

A) True 
 B)False

Question 5

In a traditional __________ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.

Accepted Answer

The answer of In a traditional __________ approach, budgeted amounts...

Question 6

Describe what is involved in the measurement of performance step of the feedback control model.

Accepted Answer

Most organizations prepare formal report

Question 7

The goal of open-book management is to get every employee thinking and acting like a business owner.

Accepted Answer

A) True 
 B)False

Question 8

List the four steps in the feedback control model.

Accepted Answer

1.Establish standards of pe

Question 9

Which of the following is a quality control approach that emphasizes the relentless pursuit of higher quality and lower costs?

Accepted Answer

A) Continuous improvement 
B) Cycle time 
C) Quality circles 
D) Six Sigma 
E) Benchmarking 
A) Continuous improvement 
B) Cycle time 
C) Quality circles 
D) Six Sigma 
E) Benchmarking

Question 10

_____ continues to lead in the total number of ISO 9000 certifications.

Accepted Answer

A) The United States 
B) South America 
C) Europe 
D) China 
E) Africa 
A) The United States 
B) South America 
C) Europe 
D) China 
E) Africa

Question 11

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Accepted Answer

A) True 
 B)False

Question 12

During the recent economic recession, companies cut discretionary spending, such as travel expenses, to improve the bottom line, and managers are pushing to keep those expenses from creeping back up.

Accepted Answer

A) True 
 B)False

Question 13

Define TQM.

Accepted Answer

Total quality management (TQM)

Question 14

A cash budget estimates receipts and expenditures of money on a daily or weekly basis.

Accepted Answer

A) True 
 B)False

Question 15

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

Accepted Answer

A) True 
 B)False

Question 16

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company.This is referred to as __________ control.

Accepted Answer

A) organizational 
B) feedback 
C) budgetary 
D) systems 
E) quality 
A) organizational 
B) feedback 
C) budgetary 
D) systems 
E) quality

Question 17

Saturn Party Supplies has invested heavily in a social media campaign and managers want to know how many inquiries about their products result in actual sales.Which ratio will give them that information?

Accepted Answer

A) Current 
B) Quick 
C) Inventory turnover 
D) Conversion 
E) Gross margin 
A) Current 
B) Quick 
C) Inventory turnover 
D) Conversion 
E) Gross margin

Question 18

Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT _______.

Accepted Answer

A) tasks make high-skill demands on employees 
B) management expectations are unrealistically high 
C) middle managers are dissatisfied about loss of authority 
D) workers are dissatisfied with other aspects of organizational life 
E) managers wait for big, dramatic innovations 
A) tasks make high-skill demands on employees 
B) management expectations are unrealistically high 
C) middle managers are dissatisfied about loss of authority 
D) workers are dissatisfied with other aspects of organizational life 
E) managers wait for big, dramatic innovations

Question 19

According to Valeant Pharmaceuticals CFO Howard Schiller, zero-based budgeting forces managers to ask themselves whether they really need to make a particular expenditure.

Accepted Answer

A) True 
 B)False

Question 20

The __________ provides three types of information: assets, liabilities, and owners' equity.

Accepted Answer

The answer of The __________ provides three types of information: assets,...

Describe the three key characteristics of open book management.

Bottom-up budgeting is a process in which lower-level managers anticipate their department's resource needs and pass them up to top management for approval.

Describe the difference between a balance sheet and an income statement.

Technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis are referred to as biometrics.

In a traditional __________ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.

Describe what is involved in the measurement of performance step of the feedback control model.

The goal of open-book management is to get every employee thinking and acting like a business owner.

List the four steps in the feedback control model.

Which of the following is a quality control approach that emphasizes the relentless pursuit of higher quality and lower costs?

_____ continues to lead in the total number of ISO 9000 certifications.

TQM tends to be most successful when it enriches jobs and improves employee motivation.

During the recent economic recession, companies cut discretionary spending, such as travel expenses, to improve the bottom line, and managers are pushing to keep those expenses from creeping back up.

Define TQM.

A cash budget estimates receipts and expenditures of money on a daily or weekly basis.

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company.This is referred to as __________ control.

Saturn Party Supplies has invested heavily in a social media campaign and managers want to know how many inquiries about their products result in actual sales.Which ratio will give them that information?

Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT _______.

According to Valeant Pharmaceuticals CFO Howard Schiller, zero-based budgeting forces managers to ask themselves whether they really need to make a particular expenditure.

The __________ provides three types of information: assets, liabilities, and owners' equity.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

Exam 15: Managing Quality and Performance

Describe the three key characteristics of open book management.

Bottom-up budgeting is a process in which lower-level managers anticipate their department's resource needs and pass them up to top management for approval.

Describe the difference between a balance sheet and an income statement.

Technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis are referred to as biometrics.

In a traditional __________ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.

Describe what is involved in the measurement of performance step of the feedback control model.

The goal of open-book management is to get every employee thinking and acting like a business owner.

List the four steps in the feedback control model.

Which of the following is a quality control approach that emphasizes the relentless pursuit of higher quality and lower costs?

_____ continues to lead in the total number of ISO 9000 certifications.

TQM tends to be most successful when it enriches jobs and improves employee motivation.

During the recent economic recession, companies cut discretionary spending, such as travel expenses, to improve the bottom line, and managers are pushing to keep those expenses from creeping back up.

Define TQM.

A cash budget estimates receipts and expenditures of money on a daily or weekly basis.

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company.This is referred to as __________ control.

Saturn Party Supplies has invested heavily in a social media campaign and managers want to know how many inquiries about their products result in actual sales.Which ratio will give them that information?

Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT _______.

According to Valeant Pharmaceuticals CFO Howard Schiller, zero-based budgeting forces managers to ask themselves whether they really need to make a particular expenditure.

The __________ provides three types of information: assets, liabilities, and owners' equity.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters