Exam 15: Managing Quality and Performance

Discuss the advantages and disadvantages of using electronic monitoring of employees.Include examples.

All well-designed control systems involve the use of __________ to determine whether performance meets established standards.

A survey from the American Management Association found about two-thirds of employers monitor the Internet use of their employees

Which budget shows the level of funds flowing through the organization and the nature of disbursements?

The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as __________.

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _________.

Explain the philosophy and methods of kaizen.

All of the following are key steps of setting up feedback control systems, EXCEPT ______.

List the four major perspectives of a balanced scorecard.

What is a capital budget and why is it important?

The C of Six Sigma's DMAIC stands for ______.

Describe what is involved in the establishing standards of performance step of the feedback control model.

A __________ includes anticipated and actual expenses for each responsibility center and for the total organization.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

__________ focuses on whether performance meets established standards.

Identify and describe five quality management techniques.

__________ is a quality control approach that emphasizes a relentless pursuit of high quality and low costs.

__________ is a term that describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

List five factors that impede the success of total quality management programs.

The liquidity ratio shows the company's ability to meet its current debt obligations.