Exam 6: Using Is to Improve Processes

Processes can have effectiveness or efficiency objectives,or both.

________ means creating more output with the same inputs or the same output with fewer inputs.

A managerial technology development process decides if a particular technology will be purchased or developed by the company.

Explain why a department may legitimately seek to keep its data in multiple databases.

For many processes,___________ is the most reliable way to improve control.

Operational customer service processes include ________.

Actors are resources who are either humans or computer hardware.

Efficiency objectives seek to conserve limited resources while effectiveness objectives help achieve a company strategy.

The most complete fix to eliminate information silos is to duplicate the data.

________ processes collect,store,and distribute products to buyers.

Since judgment and a tolerance for ambiguity are important,managerial processes typically have more human actors than strategic processes.

An efficiency objective is one that focuses on doing the right things,thereby helping achieve organizational strategy.

________ include determining pay scales and authorizing types of incentives.

What is an objective?

A process can be improved by creating a bottleneck.

Which of the following approaches to process improvement seeks to improve process outputs by removing causes of defects and minimizing variability in the process?