Exam 6: Using Is to Improve Processes

Ought-to-be diagrams are ________.

Operational service processes include Track Orders,Customer Support,and Customer Support Training.

Describe operational,managerial,and strategic service processes with the help of an example.

A(n)________ technology development process decides if a particular technology will be purchased or developed by the company.

Jennifer was recently hired by a software firm to investigate employee complaints,and train and evaluate personnel.Jennifer is in charge of the ________ processes in the software firm.

Resources are defined as tasks within a business process.

Lindsay works at a coffee shop in Chicago.Her responsibilities include assessing seasonal promotions,planning and scheduling cashiers,and determining which personnel to promote.Lindsay is in charge of ________ processes at the coffee shop.

________ means that a computer does an activity or a part of an activity that was once done by a person.

________ processes are commonplace,routine,everyday business processes.

Evaluating customer complaint patterns is an example of an operational customer service process.

Briefly describe the role of operations as one of the primary activities in the value chain.

How does the business process of sales and marketing function?

The best KPIs are reasonable,accurate,and consistent.

__________ is the return of a part of the output of process to the input.

Typically,information systems use ________ to improve processes to limit the behavior of users.

A(n)________ objective is one that focuses on doing the right things,thereby helping an organization achieve its strategic goals.

A(n)________ occurs when one activity reduces the performance of the overall process.

What are managerial processes?

Which of the following is true about objectives of processes?

What are inbound logistics processes? Explain with the help of an example.