Question 1

In a dynamic process,the activities typically follow a fixed predefined sequence.

Accepted Answer

A) True 
 B)False

Question 2

Controls help limit wide variations in activities so that a process runs more consistently and smoothly.

Accepted Answer

A) True 
 B)False

Question 3

Technology development processes include designing,developing,and testing technology in support of the primary activities.

Accepted Answer

A) True 
 B)False

Question 4

As-is diagrams are ________.

Accepted Answer

A)  diagrams of future processes as predicted by the organizational team 
B)  diagrams of current processes that need no improvement 
C)  diagrams of the current process 
D)  diagrams of suggested improvements to a process 
A)  diagrams of future processes as predicted by the organizational team 
B)  diagrams of current processes that need no improvement 
C)  diagrams of the current process 
D)  diagrams of suggested improvements to a process

Question 5

One common way to improve an activity is to add resources to it.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following processes typically seek to resolve issues that have long-range impact on an organization?

Accepted Answer

A)  transactional processes 
B)  operational processes 
C)  managerial processes 
D)  strategic processes 
A)  transactional processes 
B)  operational processes 
C)  managerial processes 
D)  strategic processes

Question 7

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

Accepted Answer

A) True 
 B)False

Question 8

A process can be improved by outsourcing an activity.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is true about managerial processes?

Accepted Answer

A)  They are more difficult to change than other types of processes. 
B)  They seek to resolve issues that have long-range impact on the organization. 
C)  They have fewer computerized actors compared to operational processes. 
D)  They are facilitated by transaction processing systems. 
A)  They are more difficult to change than other types of processes. 
B)  They seek to resolve issues that have long-range impact on the organization. 
C)  They have fewer computerized actors compared to operational processes. 
D)  They are facilitated by transaction processing systems.

Question 10

James works at a local electronics store.He is responsible for ordering supplies,paying bills,and informing regular customers about the latest products that are available.James is responsible for the ________ processes at the store.

Accepted Answer

A)  strategic 
B)  operational 
C)  managerial 
D)  transformational 
A)  strategic 
B)  operational 
C)  managerial 
D)  transformational

Question 11

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years,her decisions relate to the ________ processes of her business.

Accepted Answer

A)  strategic 
B)  operational 
C)  managerial 
D)  transactional 
A)  strategic 
B)  operational 
C)  managerial 
D)  transactional

Question 12

Activities of processes that do not involve information systems cannot be improved.

Accepted Answer

A) True 
 B)False

Question 13

How can information systems be used to improve processes?

Accepted Answer

A)  by creating a bottleneck situation 
B)  by improving one of the activities in the process 
C)  by removing unproductive resources 
D)  by minimizing automation 
A)  by creating a bottleneck situation 
B)  by improving one of the activities in the process 
C)  by removing unproductive resources 
D)  by minimizing automation

Question 14

Which of the following is true about strategic processes?

Accepted Answer

A)  They have broad scope and affect most of the firm. 
B)  They occur more frequently than other types of processes. 
C)  They are facilitated by management information systems. 
D)  They have more computerized actors compared to other types of processes. 
A)  They have broad scope and affect most of the firm. 
B)  They occur more frequently than other types of processes. 
C)  They are facilitated by management information systems. 
D)  They have more computerized actors compared to other types of processes.

Question 15

Clearly communicated objectives help process participants better understand how the process can be improved.

Accepted Answer

A) True 
 B)False

Question 16

________ are also called key performance indicators by process improvement experts.

Accepted Answer

A)  Objectives 
B)  Measures 
C)  Bottlenecks 
D)  Procedures 
A)  Objectives 
B)  Measures 
C)  Bottlenecks 
D)  Procedures

Question 17

Which of the following is an example of a strategic sales and marketing process?

Accepted Answer

A)  evaluating promotional discounts 
B)  awarding a refund 
C)  managing inventory 
D)  launching a new product 
A)  evaluating promotional discounts 
B)  awarding a refund 
C)  managing inventory 
D)  launching a new product

Question 18

Information systems can hinder a process by restricting the flow of data.

Accepted Answer

A) True 
 B)False

Question 19

Managers should not marry KPIs; they need to be able to move on when a better measurement option emerges.

Accepted Answer

A) True 
 B)False

Question 20

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

Accepted Answer

A) True 
 B)False

In a dynamic process,the activities typically follow a fixed predefined sequence.

Controls help limit wide variations in activities so that a process runs more consistently and smoothly.

Technology development processes include designing,developing,and testing technology in support of the primary activities.

As-is diagrams are ________.

One common way to improve an activity is to add resources to it.

Which of the following processes typically seek to resolve issues that have long-range impact on an organization?

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

A process can be improved by outsourcing an activity.

Which of the following is true about managerial processes?

James works at a local electronics store.He is responsible for ordering supplies,paying bills,and informing regular customers about the latest products that are available.James is responsible for the ________ processes at the store.

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years,her decisions relate to the ________ processes of her business.

Activities of processes that do not involve information systems cannot be improved.

How can information systems be used to improve processes?

Which of the following is true about strategic processes?

Clearly communicated objectives help process participants better understand how the process can be improved.

________ are also called key performance indicators by process improvement experts.

Which of the following is an example of a strategic sales and marketing process?

Information systems can hinder a process by restricting the flow of data.

Managers should not marry KPIs; they need to be able to move on when a better measurement option emerges.

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Supporting the Sales Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters

Exam 6: Using Is to Improve Processes

In a dynamic process,the activities typically follow a fixed predefined sequence.

Controls help limit wide variations in activities so that a process runs more consistently and smoothly.

Technology development processes include designing,developing,and testing technology in support of the primary activities.

As-is diagrams are ________.

One common way to improve an activity is to add resources to it.

Which of the following processes typically seek to resolve issues that have long-range impact on an organization?

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

A process can be improved by outsourcing an activity.

Which of the following is true about managerial processes?

James works at a local electronics store.He is responsible for ordering supplies,paying bills,and informing regular customers about the latest products that are available.James is responsible for the ________ processes at the store.

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years,her decisions relate to the ________ processes of her business.

Activities of processes that do not involve information systems cannot be improved.

How can information systems be used to improve processes?

Which of the following is true about strategic processes?

Clearly communicated objectives help process participants better understand how the process can be improved.

________ are also called key performance indicators by process improvement experts.

Which of the following is an example of a strategic sales and marketing process?

Information systems can hinder a process by restricting the flow of data.

Managers should not marry KPIs; they need to be able to move on when a better measurement option emerges.

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Supporting the Sales Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters