Question 1

The sending side of the communication process is more difficult than the receiving side.

Accepted Answer

A) True 
 B)False

Question 2

An additional question that seeks further information on the preceding answer is called a closer question.

Accepted Answer

A) True 
 B)False

Question 3

To enhance the listening climate,a listener should set aside whatever he/she is doing.

Accepted Answer

A) True 
 B)False

Question 4

Strategic managerial listening requires paying attention to ______.

Accepted Answer

A) the spoken words 
B) the nonverbal behaviors 
C) the total environment 
D) all of these 
A) the spoken words 
B) the nonverbal behaviors 
C) the total environment 
D) all of these

Question 5

At which stage should a manager think about personal biases?

Accepted Answer

A) preparation stage 
B) listening stage 
C) feedback stage 
D) both listening stage and feedback stage 
A) preparation stage 
B) listening stage 
C) feedback stage 
D) both listening stage and feedback stage

Question 6

Showing a preference for vivid and dramatic treatment of data is known as ______.

Accepted Answer

A) assimilation 
B) sharpening 
C) leveling 
D) regression 
A) assimilation 
B) sharpening 
C) leveling 
D) regression

Question 7

Which of the following statements is true?

Accepted Answer

A) Paraphrasing is repeating the speaker's words. 
B) Usually,speakers paraphrase to check the listener's understanding. 
C) A paraphrase reflects the underlying attitudes or emotions of a message. 
D) Paraphrasing is not useful for strengthening the speaker-listener relationship. 
A) Paraphrasing is repeating the speaker's words. 
B) Usually,speakers paraphrase to check the listener's understanding. 
C) A paraphrase reflects the underlying attitudes or emotions of a message. 
D) Paraphrasing is not useful for strengthening the speaker-listener relationship.

Question 8

According to the chapter,what is the difference between interactive and active listening? Give an example of a situation for each type.

Accepted Answer

Active listening occurs in situations in

Question 9

Finishing someone's sentences for them indicates a strong communication relationship and encourages the speaker.

Accepted Answer

A) True 
 B)False

Question 10

What is the formula the textbook uses to help explain the cause of rumors in modern organizations?

Accepted Answer

A) ambiguity = rumors × interest 
B) interest = rumors × ambiguity 
C) rumors = ambiguity × interest 
D) grapevine = rumors × ambiguity 
A) ambiguity = rumors × interest 
B) interest = rumors × ambiguity 
C) rumors = ambiguity × interest 
D) grapevine = rumors × ambiguity

Question 11

Which of the following is NOT a benefit of managerial listening skills?

Accepted Answer

A) more efficient task assignments 
B) more information 
C) improved relationships 
D) better decisions 
A) more efficient task assignments 
B) more information 
C) improved relationships 
D) better decisions

Question 12

The type of listening most common in business meetings and conferences is ______.

Accepted Answer

A) casual 
B) factual 
C) empathic 
D) sympathetic 
A) casual 
B) factual 
C) empathic 
D) sympathetic

Question 13

What is the difference between hearing and listening?

Accepted Answer

Hearing,the process by which sound enter

Question 14

Of the following listening strategies which involves mnemonics?

Accepted Answer

A) organizing the message 
B) visualizing the message 
C) summarizing the message 
D) differentiating between the main and supporting points 
A) organizing the message 
B) visualizing the message 
C) summarizing the message 
D) differentiating between the main and supporting points

Question 15

Which of the following is NOT a barrier to listening?

Accepted Answer

A) listening-speaking differential 
B) motivation 
C) demographics 
D) willingness 
A) listening-speaking differential 
B) motivation 
C) demographics 
D) willingness

Question 16

A micro climate is defined as the general atmosphere of a workplace.

Accepted Answer

A) True 
 B)False

Question 17

Total climate listening is known as ______.

Accepted Answer

A) macro 
B) micro 
C) intrapersonal 
D) global 
A) macro 
B) micro 
C) intrapersonal 
D) global

Question 18

Which is the best paraphrase for "I hate my job and I quit!"?

Accepted Answer

A) "Sounds like you had a tough day." 
B) "So you hate your job and you quit." 
C) "You can't afford to quit." 
D) all of these 
A) "Sounds like you had a tough day." 
B) "So you hate your job and you quit." 
C) "You can't afford to quit." 
D) all of these

Question 19

Which of the following strategies is recommended when listening to negative messages?

Accepted Answer

A) resisting 
B) defending 
C) empathizing 
D) none of these 
A) resisting 
B) defending 
C) empathizing 
D) none of these

Question 20

Which question seeks to get a deeper level of information?

Accepted Answer

A) neutral 
B) open-ended 
C) primary 
D) secondary 
A) neutral 
B) open-ended 
C) primary 
D) secondary

The sending side of the communication process is more difficult than the receiving side.

An additional question that seeks further information on the preceding answer is called a closer question.

To enhance the listening climate,a listener should set aside whatever he/she is doing.

Strategic managerial listening requires paying attention to ______.

At which stage should a manager think about personal biases?

Showing a preference for vivid and dramatic treatment of data is known as ______.

Which of the following statements is true?

According to the chapter,what is the difference between interactive and active listening? Give an example of a situation for each type.

Finishing someone's sentences for them indicates a strong communication relationship and encourages the speaker.

What is the formula the textbook uses to help explain the cause of rumors in modern organizations?

Which of the following is NOT a benefit of managerial listening skills?

The type of listening most common in business meetings and conferences is ______.

What is the difference between hearing and listening?

Of the following listening strategies which involves mnemonics?

Which of the following is NOT a barrier to listening?

A micro climate is defined as the general atmosphere of a workplace.

Total climate listening is known as ______.

Which is the best paraphrase for "I hate my job and I quit!"?

Which of the following strategies is recommended when listening to negative messages?

Which question seeks to get a deeper level of information?

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Exam 10: Listening

The sending side of the communication process is more difficult than the receiving side.

An additional question that seeks further information on the preceding answer is called a closer question.

To enhance the listening climate,a listener should set aside whatever he/she is doing.

Strategic managerial listening requires paying attention to ______.

At which stage should a manager think about personal biases?

Showing a preference for vivid and dramatic treatment of data is known as ______.

Which of the following statements is true?

According to the chapter,what is the difference between interactive and active listening? Give an example of a situation for each type.

Finishing someone's sentences for them indicates a strong communication relationship and encourages the speaker.

What is the formula the textbook uses to help explain the cause of rumors in modern organizations?

Which of the following is NOT a benefit of managerial listening skills?

The type of listening most common in business meetings and conferences is ______.

What is the difference between hearing and listening?

Of the following listening strategies which involves mnemonics?

Which of the following is NOT a barrier to listening?

A micro climate is defined as the general atmosphere of a workplace.

Total climate listening is known as ______.

Which is the best paraphrase for "I hate my job and I quit!"?

Which of the following strategies is recommended when listening to negative messages?

Which question seeks to get a deeper level of information?

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters