Question 1

Which of the following is one of the categories of active listening skills?

Accepted Answer

A)  Describing 
B)  Evaluating 
C)  Implying 
D)  Interrupting 
E)  Conveying 
A)  Describing 
B)  Evaluating 
C)  Implying 
D)  Interrupting 
E)  Conveying B

Question 2

Which type of social media tools can help people brainstorm and get feedback on new ideas?

Accepted Answer

A)  microblogs 
B)  wikis 
C)  Google Docs 
D)  ThoughtFarmer 
E)  Facebook 
A)  microblogs 
B)  wikis 
C)  Google Docs 
D)  ThoughtFarmer 
E)  Facebook A

Question 3

People who collaborate ________.

Accepted Answer

A)  need to recognize that they may be motivated by different goals 
B)  cannot function unless they have different goals 
C)  rarely have conflicts arise due to working with different goals in mind 
D)  need to find solutions that address only one goal 
E)  are always motivated by the same goals 
A)  need to recognize that they may be motivated by different goals 
B)  cannot function unless they have different goals 
C)  rarely have conflicts arise due to working with different goals in mind 
D)  need to find solutions that address only one goal 
E)  are always motivated by the same goals A

Question 4

A good interpersonal communicator ________.

Accepted Answer

A)  limit emails and texts 
B)  engages in lengthy monologues 
C)  fights off interruptions from the audience to hold onto "the floor" 
D)  invites the audience to respond after concisely making his or her point 
E)  avoids asking questions that are designed to involve the audience in the conversation 
A)  limit emails and texts 
B)  engages in lengthy monologues 
C)  fights off interruptions from the audience to hold onto "the floor" 
D)  invites the audience to respond after concisely making his or her point 
E)  avoids asking questions that are designed to involve the audience in the conversation

Question 5

Which of the five dimensions of culture represents the values of a particular culture?

Accepted Answer

A)  Uncertainty avoidance 
B)  Ethics 
C)  Power distance 
D)  High context versus low context 
E)  Individualism versus collectivism 
A)  Uncertainty avoidance 
B)  Ethics 
C)  Power distance 
D)  High context versus low context 
E)  Individualism versus collectivism

Question 6

What type of conflict is the result of differences in understanding content or tasks?

Accepted Answer

A)  Cognitive 
B)  Affective 
C)  Short term 
D)  Relational 
E)  Cultural 
A)  Cognitive 
B)  Affective 
C)  Short term 
D)  Relational 
E)  Cultural

Question 7

In which type of culture is the relationship valued more than punctuality and efficiency?

Accepted Answer

A)  Time oriented 
B)  Egocentric 
C)  Power distance 
D)  Collectivist 
E)  Polychronic 
A)  Time oriented 
B)  Egocentric 
C)  Power distance 
D)  Collectivist 
E)  Polychronic

Question 8

Which cultural dimension reflects how people deliver,receive,and interpret messages?

Accepted Answer

A)  Ethnocentrism 
B)  Stereotypes 
C)  Context 
D)  Power distance 
E)  Individualism 
A)  Ethnocentrism 
B)  Stereotypes 
C)  Context 
D)  Power distance 
E)  Individualism

Question 9

Teams ________.

Accepted Answer

A)  are rarely effective in accomplishing a goal 
B)  must involve at least three people 
C)  benefit the group as a whole but not the individual members 
D)  are not as important today as they were 20 years ago 
E)  collaborate in their efforts to achieve a specific common goal 
A)  are rarely effective in accomplishing a goal 
B)  must involve at least three people 
C)  benefit the group as a whole but not the individual members 
D)  are not as important today as they were 20 years ago 
E)  collaborate in their efforts to achieve a specific common goal

Question 10

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Accepted Answer

A) True 
 B)False

Question 11

Passive listening means ________.

Accepted Answer

A)  focusing attentively on what a speaker says 
B)  hearing information without actively paying attention to ensure understanding 
C)  actively working to understand the information a speaker is providing 
D)  trying to interpret the information presented by a speaker 
E)  responding to a speaker to acknowledge understanding 
A)  focusing attentively on what a speaker says 
B)  hearing information without actively paying attention to ensure understanding 
C)  actively working to understand the information a speaker is providing 
D)  trying to interpret the information presented by a speaker 
E)  responding to a speaker to acknowledge understanding

Question 12

Which of the following would show support and provide encouragement to teammates?

Accepted Answer

A)  Support team decisions 
B)  Identify how individual contributions support the larger team effort 
C)  Focus on improvements 
D)  Focus on the commitment to the team goals 
E)  Use collaborative writing 
A)  Support team decisions 
B)  Identify how individual contributions support the larger team effort 
C)  Focus on improvements 
D)  Focus on the commitment to the team goals 
E)  Use collaborative writing

Question 13

Which of the following terms best represents a culture that values punctuality and efficiency?

Accepted Answer

A)  High-context culture 
B)  Polychronic culture 
C)  Collectivist culture 
D)  Low-context culture 
E)  Monochronic culture 
A)  High-context culture 
B)  Polychronic culture 
C)  Collectivist culture 
D)  Low-context culture 
E)  Monochronic culture

Question 14

Using a strong and positive tone of voice will________.

Accepted Answer

A)  undermine your persuasiveness 
B)  come across as arrogant, and is not recommended 
C)  make your audience receptive to your ideas 
D)  cause you to sound hesitant 
E)  lead the audience to believe that you doubt what you are saying 
A)  undermine your persuasiveness 
B)  come across as arrogant, and is not recommended 
C)  make your audience receptive to your ideas 
D)  cause you to sound hesitant 
E)  lead the audience to believe that you doubt what you are saying

Question 15

Which step in the listening process initiates the next step in the conversation?

Accepted Answer

A)  Interpreting 
B)  Focusing on your audience 
C)  Hearing 
D)  Evaluating 
E)  Responding 
A)  Interpreting 
B)  Focusing on your audience 
C)  Hearing 
D)  Evaluating 
E)  Responding

Question 16

In today's business world,learning about other cultures is ________.

Accepted Answer

A)  optional 
B)  necessary 
C)  not required 
D)  ill-advised 
E)  interesting but of no real business concern 
A)  optional 
B)  necessary 
C)  not required 
D)  ill-advised 
E)  interesting but of no real business concern

Question 17

Which of the following statements includes a hedge?

Accepted Answer

A)  Let's merge the departments. 
B)  I may be wrong, but I think that merging the departments might be a good idea. 
C)  Merging the departments is definitely the way to go. 
D)  Pardon me for interrupting, but we should merge the departments. 
E)  We can merge the departments, can't we? 
A)  Let's merge the departments. 
B)  I may be wrong, but I think that merging the departments might be a good idea. 
C)  Merging the departments is definitely the way to go. 
D)  Pardon me for interrupting, but we should merge the departments. 
E)  We can merge the departments, can't we?

Question 18

Paraphrasing to ensure understanding ________.

Accepted Answer

A)  requires asking for clarification 
B)  means asking straightforward questions about what was said 
C)  involves repeating exactly what you heard in the same words, to make sure you didn't mishear any of the words 
D)  is less complicated than asking questions 
E)  can help you understand the emotional content behind a statement 
A)  requires asking for clarification 
B)  means asking straightforward questions about what was said 
C)  involves repeating exactly what you heard in the same words, to make sure you didn't mishear any of the words 
D)  is less complicated than asking questions 
E)  can help you understand the emotional content behind a statement

Question 19

People who have the ability to perceive and understand the emotions of others are said to have what?

Accepted Answer

A)  Emotional intelligence 
B)  Interpersonal communication expertise 
C)  The power of persuasion 
D)  Maturity 
E)  Synchronous skills 
A)  Emotional intelligence 
B)  Interpersonal communication expertise 
C)  The power of persuasion 
D)  Maturity 
E)  Synchronous skills

Question 20

________ threaten someone's sense of personal identity or self-image.

Accepted Answer

A)  Competing goals 
B)  Faulty assumptions 
C)  Differences of opinion 
D)  Ego conflicts 
E)  Relational differences 
A)  Competing goals 
B)  Faulty assumptions 
C)  Differences of opinion 
D)  Ego conflicts 
E)  Relational differences

Which of the following is one of the categories of active listening skills?

Which type of social media tools can help people brainstorm and get feedback on new ideas?

People who collaborate ________.

A good interpersonal communicator ________.

Which of the five dimensions of culture represents the values of a particular culture?

What type of conflict is the result of differences in understanding content or tasks?

In which type of culture is the relationship valued more than punctuality and efficiency?

Which cultural dimension reflects how people deliver,receive,and interpret messages?

Teams ________.

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Passive listening means ________.

Which of the following would show support and provide encouragement to teammates?

Which of the following terms best represents a culture that values punctuality and efficiency?

Using a strong and positive tone of voice will________.

Which step in the listening process initiates the next step in the conversation?

In today's business world,learning about other cultures is ________.

Which of the following statements includes a hedge?

Paraphrasing to ensure understanding ________.

People who have the ability to perceive and understand the emotions of others are said to have what?

________ threaten someone's sense of personal identity or self-image.

Developing Your Professional Presence

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

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Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

Which of the following is one of the categories of active listening skills?

Which type of social media tools can help people brainstorm and get feedback on new ideas?

People who collaborate ________.

A good interpersonal communicator ________.

Which of the five dimensions of culture represents the values of a particular culture?

What type of conflict is the result of differences in understanding content or tasks?

In which type of culture is the relationship valued more than punctuality and efficiency?

Which cultural dimension reflects how people deliver,receive,and interpret messages?

Teams ________.

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive.

Passive listening means ________.

Which of the following would show support and provide encouragement to teammates?

Which of the following terms best represents a culture that values punctuality and efficiency?

Using a strong and positive tone of voice will________.

Which step in the listening process initiates the next step in the conversation?

In today's business world,learning about other cultures is ________.

Which of the following statements includes a hedge?

Paraphrasing to ensure understanding ________.

People who have the ability to perceive and understand the emotions of others are said to have what?

________ threaten someone's sense of personal identity or self-image.

Developing Your Professional Presence

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters