Question 1

Communicators use _____ to effectively express themselves,

Accepted Answer

A)  tone 
B)  redundancies 
C)  passive voice 
D)  writing style 
E)  fillers 
A)  tone 
B)  redundancies 
C)  passive voice 
D)  writing style 
E)  fillers D

Question 2

You develop a cost-cutting measure for your department,and email the idea to your supervisor.Your supervisor forwards your message to the other members of your department,as well as the heads of operations and IT.The secondary audience of your message is ________.

Accepted Answer

A)  your supervisor 
B)  your supervisor and the heads of operations and IT 
C)  the members of your department and the heads of operations and IT 
D)  your supervisor and the members of your department 
E)  your supervisor, the members of your department, and the heads of operations and IT 
A)  your supervisor 
B)  your supervisor and the heads of operations and IT 
C)  the members of your department and the heads of operations and IT 
D)  your supervisor and the members of your department 
E)  your supervisor, the members of your department, and the heads of operations and IT C

Question 3

In what stage of the writing process does determining the best medium to deliver your message take place?

Accepted Answer

A)  Analysis 
B)  Content review 
C)  Composing 
D)  Evaluation 
E)  Sending 
A)  Analysis 
B)  Content review 
C)  Composing 
D)  Evaluation 
E)  Sending A

Question 4

What is used at the beginning of each paragraph to identify the main point of the paragraph?

Accepted Answer

A)  A provocative question 
B)  The writer's opinion of the topic 
C)  A summary of what it to follow 
D)  A recommendation for the reader 
E)  A topic sentence 
A)  A provocative question 
B)  The writer's opinion of the topic 
C)  A summary of what it to follow 
D)  A recommendation for the reader 
E)  A topic sentence

Question 5

Voice mail messages ________.

Accepted Answer

A)  do not require you to consider the design, as they are an oral communication 
B)  are best done spontaneously 
C)  should focus on one topic 
D)  do not require you to leave contact information 
E)  should allude to your main point without becoming too specific, to arouse the recipient's curiosity and ensure a return phone call. 
A)  do not require you to consider the design, as they are an oral communication 
B)  are best done spontaneously 
C)  should focus on one topic 
D)  do not require you to leave contact information 
E)  should allude to your main point without becoming too specific, to arouse the recipient's curiosity and ensure a return phone call.

Question 6

Unnecessary information,words,and phrases are considered to be _____,and do not help the communicator achieve their purpose.

Accepted Answer

A)  redundancies 
B)  fillers 
C)  style 
D)  tone 
E)  conversational 
A)  redundancies 
B)  fillers 
C)  style 
D)  tone 
E)  conversational

Question 7

Primary research ________.

Accepted Answer

A)  involves collecting your own original data 
B)  includes industry journals and experts outside your company 
C)  is the information that other people have collected 
D)  includes existing company reports and databases 
E)  is always more efficient than secondary research 
A)  involves collecting your own original data 
B)  includes industry journals and experts outside your company 
C)  is the information that other people have collected 
D)  includes existing company reports and databases 
E)  is always more efficient than secondary research

Question 8

Reviewing your message and considering feedback ________.

Accepted Answer

A)  generally leads to less successful proposals 
B)  may lead you to return to the analysis step 
C)  is part of composing, the second step of the ACE process 
D)  will be time consuming and unnecessary 
E)  sets the stage for your business message, helping you make good decisions, and should be done before you begin composing 
A)  generally leads to less successful proposals 
B)  may lead you to return to the analysis step 
C)  is part of composing, the second step of the ACE process 
D)  will be time consuming and unnecessary 
E)  sets the stage for your business message, helping you make good decisions, and should be done before you begin composing

Question 9

Rereading the entire document from the audience's perspective ________.

Accepted Answer

A)  is best done as the final step in the revising process 
B)  leads to writer's block 
C)  helps you identify audience benefits that you forgot to include 
D)  is an inefficient revising technique 
E)  is only recommended if you have extra time 
A)  is best done as the final step in the revising process 
B)  leads to writer's block 
C)  helps you identify audience benefits that you forgot to include 
D)  is an inefficient revising technique 
E)  is only recommended if you have extra time

Question 10

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon,and to participate in a brief discussion on the flex-time schedule proposal her department is supporting.Which of the following is true about Samantha's preparation for this meeting?

Accepted Answer

A)  She should anticipate and outline the questions and objections the supervisors will have to this proposal, so that she can address them. 
B)  She should create a list of only a few bullet points focusing on the benefits this proposal has for herself and her coworkers. 
C)  She should create an elaborate outline and distribute it at the meeting. 
D)  She should focus on only the benefits of the proposal. 
E)  It is best to enter a situation like this without an outline and just be spontaneous. 
A)  She should anticipate and outline the questions and objections the supervisors will have to this proposal, so that she can address them. 
B)  She should create a list of only a few bullet points focusing on the benefits this proposal has for herself and her coworkers. 
C)  She should create an elaborate outline and distribute it at the meeting. 
D)  She should focus on only the benefits of the proposal. 
E)  It is best to enter a situation like this without an outline and just be spontaneous.

Question 11

Which of the following is an example of an internal source?

Accepted Answer

A)  A newspaper 
B)  An industry journal 
C)  A memo from your supervisor 
D)  Web-based search tools 
E)  Experts from other companies 
A)  A newspaper 
B)  An industry journal 
C)  A memo from your supervisor 
D)  Web-based search tools 
E)  Experts from other companies

Question 12

Which of the following key decisions is involved in composing?

Accepted Answer

A)  What must be the purpose of the message? 
B)  Which mode of communication must be used? 
C)  How can the content be revised effectively? 
D)  How can the format be designed for best effect? 
E)  How can the audience and their needs be analyzed? 
A)  What must be the purpose of the message? 
B)  Which mode of communication must be used? 
C)  How can the content be revised effectively? 
D)  How can the format be designed for best effect? 
E)  How can the audience and their needs be analyzed?

Question 13

A document's format ________.

Accepted Answer

A)  is only important to design professionals 
B)  will compensate fully for poor content 
C)  cannot undermine your credibility 
D)  varies wildly according to the choice of medium, with no consistent design principles applying to all media 
E)  can communicate professionalism to your audience 
A)  is only important to design professionals 
B)  will compensate fully for poor content 
C)  cannot undermine your credibility 
D)  varies wildly according to the choice of medium, with no consistent design principles applying to all media 
E)  can communicate professionalism to your audience

Question 14

If you're pressed for time,it's a good idea to skip the analysis step and jump ahead to composing your message.

Accepted Answer

A) True 
 B)False

Question 15

________ is the ability to influence an audience to agree with your point of view,accept your recommendation,or grant your request.

Accepted Answer

A)  Aggression 
B)  Persuasion 
C)  Ethnocentrism 
D)  Congregation 
E)  Polycentrism 
A)  Aggression 
B)  Persuasion 
C)  Ethnocentrism 
D)  Congregation 
E)  Polycentrism

Question 16

The desired outcome of your message is what you want your audience to know or do as a result of your communication.

Accepted Answer

A) True 
 B)False

Question 17

Whenever possible,effective business writers choose positive wording to communicate their messages,even in negative situations.

Accepted Answer

A) True 
 B)False

Question 18

Brief messages,such as emails or short presentations at meetings,________.

Accepted Answer

A)  require elaborate outlines 
B)  require the use of a tree chart in order to be outlined properly 
C)  do not benefit from the outlining process 
D)  might only need a few bullet points or questions as their outlines 
E)  must follow a detailed traditional outline format 
A)  require elaborate outlines 
B)  require the use of a tree chart in order to be outlined properly 
C)  do not benefit from the outlining process 
D)  might only need a few bullet points or questions as their outlines 
E)  must follow a detailed traditional outline format

Question 19

A letter would be appropriate for which of the following situations?

Accepted Answer

A)  Sending the list of public holidays for the year to all employees 
B)  Alerting employees that a flex-time schedule will go into effect 
C)  Communicating news to a client 
D)  Sending the project schedule to the team 
E)  Dispatching the performance chart of the employees 
A)  Sending the list of public holidays for the year to all employees 
B)  Alerting employees that a flex-time schedule will go into effect 
C)  Communicating news to a client 
D)  Sending the project schedule to the team 
E)  Dispatching the performance chart of the employees

Question 20

Slang represents common and often overused phrases that are specific to cultures and languages.

Accepted Answer

A) True 
 B)False

Communicators use _____ to effectively express themselves,

You develop a cost-cutting measure for your department,and email the idea to your supervisor.Your supervisor forwards your message to the other members of your department,as well as the heads of operations and IT.The secondary audience of your message is ________.

In what stage of the writing process does determining the best medium to deliver your message take place?

What is used at the beginning of each paragraph to identify the main point of the paragraph?

Voice mail messages ________.

Unnecessary information,words,and phrases are considered to be _____,and do not help the communicator achieve their purpose.

Primary research ________.

Reviewing your message and considering feedback ________.

Rereading the entire document from the audience's perspective ________.

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon,and to participate in a brief discussion on the flex-time schedule proposal her department is supporting.Which of the following is true about Samantha's preparation for this meeting?

Which of the following is an example of an internal source?

Which of the following key decisions is involved in composing?

A document's format ________.

If you're pressed for time,it's a good idea to skip the analysis step and jump ahead to composing your message.

________ is the ability to influence an audience to agree with your point of view,accept your recommendation,or grant your request.

The desired outcome of your message is what you want your audience to know or do as a result of your communication.

Whenever possible,effective business writers choose positive wording to communicate their messages,even in negative situations.

Brief messages,such as emails or short presentations at meetings,________.

A letter would be appropriate for which of the following situations?

Slang represents common and often overused phrases that are specific to cultures and languages.

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 3: Managing the Communication Process

Communicators use _____ to effectively express themselves,

You develop a cost-cutting measure for your department,and email the idea to your supervisor.Your supervisor forwards your message to the other members of your department,as well as the heads of operations and IT.The secondary audience of your message is ________.

In what stage of the writing process does determining the best medium to deliver your message take place?

What is used at the beginning of each paragraph to identify the main point of the paragraph?

Voice mail messages ________.

Unnecessary information,words,and phrases are considered to be _____,and do not help the communicator achieve their purpose.

Primary research ________.

Reviewing your message and considering feedback ________.

Rereading the entire document from the audience's perspective ________.

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon,and to participate in a brief discussion on the flex-time schedule proposal her department is supporting.Which of the following is true about Samantha's preparation for this meeting?

Which of the following is an example of an internal source?

Which of the following key decisions is involved in composing?

A document's format ________.

If you're pressed for time,it's a good idea to skip the analysis step and jump ahead to composing your message.

________ is the ability to influence an audience to agree with your point of view,accept your recommendation,or grant your request.

The desired outcome of your message is what you want your audience to know or do as a result of your communication.

Whenever possible,effective business writers choose positive wording to communicate their messages,even in negative situations.

Brief messages,such as emails or short presentations at meetings,________.

A letter would be appropriate for which of the following situations?

Slang represents common and often overused phrases that are specific to cultures and languages.

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters