Question 1

All cultures have the same ethical values.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following terms refers to an oversimplified image or generalization of a group?

Accepted Answer

A)  Quality circle 
B)  Ethnocentrism 
C)  Cultural stereotype 
D)  Power distance 
E)  Uncertainty avoidance 
A)  Quality circle 
B)  Ethnocentrism 
C)  Cultural stereotype 
D)  Power distance 
E)  Uncertainty avoidance

Question 3

________ involves analyzing the meaning of what you hear,read,or see to determine its intention.

Accepted Answer

A)  Passive listening 
B)  Telecommuting 
C)  Listening comprehension 
D)  Interpretation 
E)  Nonverbal communication 
A)  Passive listening 
B)  Telecommuting 
C)  Listening comprehension 
D)  Interpretation 
E)  Nonverbal communication

Question 4

Which of the following is one of the most costly problems in a workplace?

Accepted Answer

A)  Lack of communication 
B)  Poorly done presentations 
C)  Limited listening skills 
D)  Turnover 
E)  Conflict 
A)  Lack of communication 
B)  Poorly done presentations 
C)  Limited listening skills 
D)  Turnover 
E)  Conflict

Question 5

Analyzing the cause of a conflict serves no useful purpose.

Accepted Answer

A) True 
 B)False

Question 6

Critically reviewing and judging what you hear takes place when _____ communication.

Accepted Answer

A)  paraphrasing 
B)  comprehending 
C)  interpreting 
D)  evaluating 
E)  hearing 
A)  paraphrasing 
B)  comprehending 
C)  interpreting 
D)  evaluating 
E)  hearing

Question 7

How can a communicator develop communication that focuses on the audience?

Accepted Answer

A)  By considering barriers that will prevent the audience from listening carefully 
B)  By stressing personal interests and areas of knowledge 
C)  By eliminating the need for questions 
D)  By using the same method of connecting with each audience member 
E)  By limiting the opportunity to discuss objections 
A)  By considering barriers that will prevent the audience from listening carefully 
B)  By stressing personal interests and areas of knowledge 
C)  By eliminating the need for questions 
D)  By using the same method of connecting with each audience member 
E)  By limiting the opportunity to discuss objections

Question 8

Which of the following statements regarding "I" language is true?

Accepted Answer

A)  "I" language focuses on how you respond to or feel about the other person's behavior. 
B)  "I" language is accusatory and assigns blame. 
C)  "I" language is egotistical, and discourages dialogue with the other person. 
D)  You shouldn't start a sentence with "I," as this will make your audience think that you are egotistical. 
E)  "I" language always discourages the audience. 
A)  "I" language focuses on how you respond to or feel about the other person's behavior. 
B)  "I" language is accusatory and assigns blame. 
C)  "I" language is egotistical, and discourages dialogue with the other person. 
D)  You shouldn't start a sentence with "I," as this will make your audience think that you are egotistical. 
E)  "I" language always discourages the audience.

Question 9

Avoiding a conflict instead of addressing it ________.

Accepted Answer

A)  is never a good choice 
B)  is a poor choice if you think you have no chance of resolving the conflict to your satisfaction 
C)  should not be done if it interferes with productivity 
D)  usually results in a win-win situation 
E)  tends to lead to the conflict improving on its own 
A)  is never a good choice 
B)  is a poor choice if you think you have no chance of resolving the conflict to your satisfaction 
C)  should not be done if it interferes with productivity 
D)  usually results in a win-win situation 
E)  tends to lead to the conflict improving on its own

Question 10

Tone of voice is not considered a form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 11

Biased language suggests prejudice,prejudgment,or disrespect.

Accepted Answer

A) True 
 B)False

Question 12

Body language,posture,and gestures ________.

Accepted Answer

A)  reveal little about the attitude of the speaker 
B)  can help you interpret attitude without listening to any words 
C)  only express attitudes of shame or uncertainty 
D)  should be interpreted without regard to facial expressions 
E)  must be interpreted independent of cultural context 
A)  reveal little about the attitude of the speaker 
B)  can help you interpret attitude without listening to any words 
C)  only express attitudes of shame or uncertainty 
D)  should be interpreted without regard to facial expressions 
E)  must be interpreted independent of cultural context

Question 13

As you're packing up to leave the office on a Friday afternoon,your boss tells you that she'd like a status report from you as soon as possible.You head out for the weekend and complete the status report first thing Monday morning.When your boss receives it,she complains that she needed it sooner.How could you have avoided this breakdown in communication?

Accepted Answer

The problem is most likely a difference

Question 14

What can be done to ensure all group members plan appropriately for a meeting?

Accepted Answer

A)  Create an agenda 
B)  Assign a timekeeper 
C)  Assign a note taker 
D)  Plan for follow-up 
E)  Distribute an agenda in advance 
A)  Create an agenda 
B)  Assign a timekeeper 
C)  Assign a note taker 
D)  Plan for follow-up 
E)  Distribute an agenda in advance

Question 15

Asking "What do you think?" at the end of a presentation is not recommended,as it is too simple a question to move the discussion forward.

Accepted Answer

A) True 
 B)False

Question 16

Carol approaches a coworker,shaking her head as she does so.With a frown on her face,she angrily asks,"Did you finish the report yet?" Describe the nonverbal communication in this situation.How does it impact the meaning of Carol's words.

Accepted Answer

Nonverbal communication refers to messag

Question 17

Which type of culture puts the good of the group before individual interests?

Accepted Answer

A)  Individualism 
B)  High context 
C)  Polychronic 
D)  Collectivist 
E)  Monochronic 
A)  Individualism 
B)  High context 
C)  Polychronic 
D)  Collectivist 
E)  Monochronic

Question 18

Which of the following is a question that is recommended to ask when analyzing your audience?

Accepted Answer

A)  Why will they be interested in what you are saying? 
B)  What objectives do you want to achieve from your communication? 
C)  How quickly can the speech be completed? 
D)  What are the points that you do not want to communicate? 
E)  How can I avoid questions and objections from the audience? 
A)  Why will they be interested in what you are saying? 
B)  What objectives do you want to achieve from your communication? 
C)  How quickly can the speech be completed? 
D)  What are the points that you do not want to communicate? 
E)  How can I avoid questions and objections from the audience?

Question 19

Why is teamwork important in today's organizations,and to individual performers?

Accepted Answer

Teams are integral to an organization's

Question 20

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Accepted Answer

A)  Unambiguous language 
B)  Biased language 
C)  Accusatory language 
D)  Trigger words 
E)  Provocative questions 
A)  Unambiguous language 
B)  Biased language 
C)  Accusatory language 
D)  Trigger words 
E)  Provocative questions

All cultures have the same ethical values.

Which of the following terms refers to an oversimplified image or generalization of a group?

________ involves analyzing the meaning of what you hear,read,or see to determine its intention.

Which of the following is one of the most costly problems in a workplace?

Analyzing the cause of a conflict serves no useful purpose.

Critically reviewing and judging what you hear takes place when _____ communication.

How can a communicator develop communication that focuses on the audience?

Which of the following statements regarding "I" language is true?

Avoiding a conflict instead of addressing it ________.

Tone of voice is not considered a form of nonverbal communication.

Biased language suggests prejudice,prejudgment,or disrespect.

Body language,posture,and gestures ________.

What can be done to ensure all group members plan appropriately for a meeting?

Asking "What do you think?" at the end of a presentation is not recommended,as it is too simple a question to move the discussion forward.

Carol approaches a coworker,shaking her head as she does so.With a frown on her face,she angrily asks,"Did you finish the report yet?" Describe the nonverbal communication in this situation.How does it impact the meaning of Carol's words.

Which type of culture puts the good of the group before individual interests?

Which of the following is a question that is recommended to ask when analyzing your audience?

Why is teamwork important in today's organizations,and to individual performers?

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Developing Your Professional Presence

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

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Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

All cultures have the same ethical values.

Which of the following terms refers to an oversimplified image or generalization of a group?

________ involves analyzing the meaning of what you hear,read,or see to determine its intention.

Which of the following is one of the most costly problems in a workplace?

Analyzing the cause of a conflict serves no useful purpose.

Critically reviewing and judging what you hear takes place when _____ communication.

How can a communicator develop communication that focuses on the audience?

Which of the following statements regarding "I" language is true?

Avoiding a conflict instead of addressing it ________.

Tone of voice is not considered a form of nonverbal communication.

Biased language suggests prejudice,prejudgment,or disrespect.

Body language,posture,and gestures ________.

What can be done to ensure all group members plan appropriately for a meeting?

Asking "What do you think?" at the end of a presentation is not recommended,as it is too simple a question to move the discussion forward.

Carol approaches a coworker,shaking her head as she does so.With a frown on her face,she angrily asks,"Did you finish the report yet?" Describe the nonverbal communication in this situation.How does it impact the meaning of Carol's words.

Which type of culture puts the good of the group before individual interests?

Which of the following is a question that is recommended to ask when analyzing your audience?

Why is teamwork important in today's organizations,and to individual performers?

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Developing Your Professional Presence

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters