Question 1

Which type of words or phrases tend to be viewed as exaggerations?

Accepted Answer

A)  Accusatory 
B)  Provocative 
C)  Trigger 
D)  Authentic 
E)  Biased 
A)  Accusatory 
B)  Provocative 
C)  Trigger 
D)  Authentic 
E)  Biased

Question 2

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation.

Accepted Answer

A) True 
 B)False

Question 3

Genuine requests for information and opinion fall under the category of ________ questions.

Accepted Answer

A)  accusatory 
B)  trigger 
C)  authentic 
D)  biased 
E)  symbolic 
A)  accusatory 
B)  trigger 
C)  authentic 
D)  biased 
E)  symbolic

Question 4

A message that is conveyed through something other than words uses what type of communication technique?

Accepted Answer

A)  Passive 
B)  Indirect 
C)  Nonverbal 
D)  Interpretive 
E)  Comprehensive 
A)  Passive 
B)  Indirect 
C)  Nonverbal 
D)  Interpretive 
E)  Comprehensive

Question 5

Which of the following is most likely to trigger a positive response by the audience?

Accepted Answer

A)  Biased language 
B)  "I" language 
C)  Provocative questions 
D)  Accusatory language 
E)  Trigger words 
A)  Biased language 
B)  "I" language 
C)  Provocative questions 
D)  Accusatory language 
E)  Trigger words

Question 6

Observing behavior can help you interpret meaning,especially if the behavior is inconsistent with a spoken statement.

Accepted Answer

A) True 
 B)False

Question 7

Conflicts that arise from people just not getting along,and not working very hard to overcome their differences,are said to be caused by ________.

Accepted Answer

A)  competing goals 
B)  lack of information 
C)  differences of opinion 
D)  ego issues 
E)  relational issues 
A)  competing goals 
B)  lack of information 
C)  differences of opinion 
D)  ego issues 
E)  relational issues

Question 8

Relational conflicts ________.

Accepted Answer

A)  will simply go away if you ignore them 
B)  may be a nuisance but have no real business costs 
C)  have caused employees to reduce their commitment to the job 
D)  can only be solved by using accusatory rather than neutral language 
E)  cannot be helped by mediation or intervention from supervisors 
A)  will simply go away if you ignore them 
B)  may be a nuisance but have no real business costs 
C)  have caused employees to reduce their commitment to the job 
D)  can only be solved by using accusatory rather than neutral language 
E)  cannot be helped by mediation or intervention from supervisors

Question 9

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.

Accepted Answer

A) True 
 B)False

Question 10

All cultures around the world interpret facial expressions the same way.

Accepted Answer

A) True 
 B)False

Question 11

Interpretation involves analyzing the meaning of what you hear,read,or see.

Accepted Answer

A) True 
 B)False

Question 12

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

Accepted Answer

A) True 
 B)False

Question 13

In a high-context culture ________.

Accepted Answer

A)  direct conversation is the norm 
B)  people tend to get right to the point 
C)  people use unambiguous language to communicate 
D)  people rely on subtle cues 
E)  people use explicit language to communicate a message 
A)  direct conversation is the norm 
B)  people tend to get right to the point 
C)  people use unambiguous language to communicate 
D)  people rely on subtle cues 
E)  people use explicit language to communicate a message

Question 14

Which of the following is an indication of effective leadership skills?

Accepted Answer

A)  Keeping the group focused on the most immediate task 
B)  Assigning tasks only to those most capable of handling the task 
C)  Encouraging positive collaboration 
D)  Using a flexible timeline to allow for unforeseen events 
E)  Allowing team members to resolve differences in their own way 
A)  Keeping the group focused on the most immediate task 
B)  Assigning tasks only to those most capable of handling the task 
C)  Encouraging positive collaboration 
D)  Using a flexible timeline to allow for unforeseen events 
E)  Allowing team members to resolve differences in their own way

Question 15

If you are involved in an affective conflict,you should ________.

Accepted Answer

A)  choose to avoid a confrontation and deny that the problem exists 
B)  address the emotional issues before productively discussing the content of your work 
C)  use accusatory rather than neutral language to resolve the conflict 
D)  compete to win as a means of managing the conflict 
E)  frame your comments negatively while expressing your point of view 
A)  choose to avoid a confrontation and deny that the problem exists 
B)  address the emotional issues before productively discussing the content of your work 
C)  use accusatory rather than neutral language to resolve the conflict 
D)  compete to win as a means of managing the conflict 
E)  frame your comments negatively while expressing your point of view

Question 16

Which of the following approaches to resolving conflicts is most likely to result in quick solutions,but often leads to relational conflicts?

Accepted Answer

A)  Compromise 
B)  Avoid confrontation 
C)  Collaborate to find the best solution 
D)  Accommodate 
E)  Compete to win 
A)  Compromise 
B)  Avoid confrontation 
C)  Collaborate to find the best solution 
D)  Accommodate 
E)  Compete to win

Question 17

According to Tuckman,teams in the forming stage of development usually have _____.

Accepted Answer

A)  very little conflict 
B)  problems that are not easy to resolve 
C)  strong conflict management skills 
D)  consensus in decision making 
E)  strong collaborate efforts 
A)  very little conflict 
B)  problems that are not easy to resolve 
C)  strong conflict management skills 
D)  consensus in decision making 
E)  strong collaborate efforts

Question 18

Groupthink is a phenomenon in which a group reaches a decision by eliminating all critical thinking that threatens consensus.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following represents the idea that listening can be self-directed?

Accepted Answer

A)  A communicator should understand his or her own nonverbal signals. 
B)  A communicator should always consider the communication from the audience's point of view. 
C)  A communicator should develop an outline to ensure all key ideas are covered. 
D)  A communication should take cultural bias into consideration while listening. 
E)  A communicator should strive to make sure his or her ideas are understood clearly, and utilized, in the workplace. 
A)  A communicator should understand his or her own nonverbal signals. 
B)  A communicator should always consider the communication from the audience's point of view. 
C)  A communicator should develop an outline to ensure all key ideas are covered. 
D)  A communication should take cultural bias into consideration while listening. 
E)  A communicator should strive to make sure his or her ideas are understood clearly, and utilized, in the workplace.

Question 20

According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?

Accepted Answer

A)  Team members discuss and resolve problems. 
B)  Team members work collaboratively. 
C)  Team members achieve a high level of productivity. 
D)  Team members experience conflict and tension. 
E)  Team members decide to create standards about communication and accountability. 
A)  Team members discuss and resolve problems. 
B)  Team members work collaboratively. 
C)  Team members achieve a high level of productivity. 
D)  Team members experience conflict and tension. 
E)  Team members decide to create standards about communication and accountability.

Which type of words or phrases tend to be viewed as exaggerations?

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation.

Genuine requests for information and opinion fall under the category of ________ questions.

A message that is conveyed through something other than words uses what type of communication technique?

Which of the following is most likely to trigger a positive response by the audience?

Observing behavior can help you interpret meaning,especially if the behavior is inconsistent with a spoken statement.

Conflicts that arise from people just not getting along,and not working very hard to overcome their differences,are said to be caused by ________.

Relational conflicts ________.

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.

All cultures around the world interpret facial expressions the same way.

Interpretation involves analyzing the meaning of what you hear,read,or see.

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

In a high-context culture ________.

Which of the following is an indication of effective leadership skills?

If you are involved in an affective conflict,you should ________.

Which of the following approaches to resolving conflicts is most likely to result in quick solutions,but often leads to relational conflicts?

According to Tuckman,teams in the forming stage of development usually have _____.

Groupthink is a phenomenon in which a group reaches a decision by eliminating all critical thinking that threatens consensus.

Which of the following represents the idea that listening can be self-directed?

According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?

Developing Your Professional Presence

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

Which type of words or phrases tend to be viewed as exaggerations?

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation.

Genuine requests for information and opinion fall under the category of ________ questions.

A message that is conveyed through something other than words uses what type of communication technique?

Which of the following is most likely to trigger a positive response by the audience?

Observing behavior can help you interpret meaning,especially if the behavior is inconsistent with a spoken statement.

Conflicts that arise from people just not getting along,and not working very hard to overcome their differences,are said to be caused by ________.

Relational conflicts ________.

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.

All cultures around the world interpret facial expressions the same way.

Interpretation involves analyzing the meaning of what you hear,read,or see.

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

In a high-context culture ________.

Which of the following is an indication of effective leadership skills?

If you are involved in an affective conflict,you should ________.

Which of the following approaches to resolving conflicts is most likely to result in quick solutions,but often leads to relational conflicts?

According to Tuckman,teams in the forming stage of development usually have _____.

Groupthink is a phenomenon in which a group reaches a decision by eliminating all critical thinking that threatens consensus.

Which of the following represents the idea that listening can be self-directed?

According to the model first proposed by Tuckman,which of the following occurs during the storming stage of team development?

Developing Your Professional Presence

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters