Question 1

When using a direct organization for a message,the main idea of your message ________.

Accepted Answer

A)  is best placed near the end of your communication 
B)  should not be stated at the beginning of your message 
C)  should be stated before the supporting details 
D)  should be included near the end of your message so as not to be overshadowed by the supporting details 
E)  is best not stated explicitly 
A)  is best placed near the end of your communication 
B)  should not be stated at the beginning of your message 
C)  should be stated before the supporting details 
D)  should be included near the end of your message so as not to be overshadowed by the supporting details 
E)  is best not stated explicitly

Question 2

Why should a writer evaluate contents to be sure they achieve their purpose and outcome,and what should the writer look for during the evaluation process?

Accepted Answer

As a first step in the evaluating proces

Question 3

Persuasion is required for all types of business communication.

Accepted Answer

A) True 
 B)False

Question 4

Messages have either primary audiences or secondary audiences,not both.

Accepted Answer

A) True 
 B)False

Question 5

Why is providing information that allows your audience to make a good business decision,even if that decision does not support your point of view,important?

Accepted Answer

Inexperienced communicators often make t

Question 6

When selecting a medium for a message,email ________.

Accepted Answer

A)  is not efficient for disseminating information to many people 
B)  ensures immediate feedback 
C)  may not be appropriate for sending sensitive content 
D)  cannot create a permanent record 
E)  does not allow for quick communication 
A)  is not efficient for disseminating information to many people 
B)  ensures immediate feedback 
C)  may not be appropriate for sending sensitive content 
D)  cannot create a permanent record 
E)  does not allow for quick communication

Question 7

Which of the following statements includes redundant language?

Accepted Answer

A)  Never at any time have I seen cooperation like this. 
B)  From my experience I can say that this teamwork was unprecedented. 
C)  My opinion is that our team did an outstanding job. 
D)  It was a pleasant surprise that our unit performed so well. 
E)  I am impressed by how well our group performed on this project. 
A)  Never at any time have I seen cooperation like this. 
B)  From my experience I can say that this teamwork was unprecedented. 
C)  My opinion is that our team did an outstanding job. 
D)  It was a pleasant surprise that our unit performed so well. 
E)  I am impressed by how well our group performed on this project.

Question 8

Which of the following statements is most clearly and concisely worded?

Accepted Answer

A)  It is with sincere gratitude for your endeavors in averting a crisis that I send you this message. 
B)  Thank you for your help on this difficult assignment. 
C)  My gratefulness is boundless at your exertions in this. 
D)  I am eternally thankful for your efforts when the chips were down. 
E)  Mere thanks seem inadequate to convey what I feel for your help. 
A)  It is with sincere gratitude for your endeavors in averting a crisis that I send you this message. 
B)  Thank you for your help on this difficult assignment. 
C)  My gratefulness is boundless at your exertions in this. 
D)  I am eternally thankful for your efforts when the chips were down. 
E)  Mere thanks seem inadequate to convey what I feel for your help.

Question 9

If the audience can easily understand your intended meaning,you have achieved _____ in writing.

Accepted Answer

A)  conciseness 
B)  clarity 
C)  tone 
D)  objectiveness 
E)  style 
A)  conciseness 
B)  clarity 
C)  tone 
D)  objectiveness 
E)  style

Question 10

The image that is developed based on word choice is referred to as _____.

Accepted Answer

A)  style 
B)  concreteness 
C)  abstract 
D)  synonyms 
E)  tone 
A)  style 
B)  concreteness 
C)  abstract 
D)  synonyms 
E)  tone

Question 11

Which would be the best way to persuade your boss to implement a flex-time schedule in your office?

Accepted Answer

A)  Provide research that shows that this arrangement is workable and often results in increased productivity 
B)  Give the boss the names of the employees who would be interested in working a flex-time schedule 
C)  Tell the boss how happy it would make you to have the flexibility to accommodate your personal interests 
D)  Inform the boss about the many leisure activities that employees would be able to engage in if the flex-time schedule were implemented 
E)  Tell her that your friend's brother's company is considering a flex-time schedule at its local office 
A)  Provide research that shows that this arrangement is workable and often results in increased productivity 
B)  Give the boss the names of the employees who would be interested in working a flex-time schedule 
C)  Tell the boss how happy it would make you to have the flexibility to accommodate your personal interests 
D)  Inform the boss about the many leisure activities that employees would be able to engage in if the flex-time schedule were implemented 
E)  Tell her that your friend's brother's company is considering a flex-time schedule at its local office

Question 12

The final step of the ACE process,evaluating,includes ________.

Accepted Answer

A)  drafting your message 
B)  analyzing your audience 
C)  selecting the best medium 
D)  considering feedback 
E)  determining your purpose 
A)  drafting your message 
B)  analyzing your audience 
C)  selecting the best medium 
D)  considering feedback 
E)  determining your purpose

Question 13

Most experienced business writers know that it's more efficient to write one well written draft than multiple drafts.

Accepted Answer

A) True 
 B)False

Question 14

Before you decide what it is you want to communicate,what should be considered?

Accepted Answer

A)  Who the receiver will be 
B)  Why you are communicating 
C)  Is there a deadline 
D)  How long it will take to compose the message 
E)  How you can incorporate goodwill into the message 
A)  Who the receiver will be 
B)  Why you are communicating 
C)  Is there a deadline 
D)  How long it will take to compose the message 
E)  How you can incorporate goodwill into the message

Question 15

Anita wants to recommend that her company cafeteria should find a new food service provider that serves healthier food with an emphasis on products from local farms and food purveyors suppliers.She plans to initiate this discussion with an email.Create an outline that Anita could use to write this email.

Accepted Answer

The outline for an email or similar shor

Question 16

Writer's block ________.

Accepted Answer

A)  occurs when you stop frequently during the drafting process to evaluate what you have written before finishing your thoughts 
B)  is never a problem if you use the ACE process 
C)  is often the result of procrastination or impatience 
D)  is best dealt with by ignoring the editor in your brain while you write 
E)  can be overcome by writing the hardest parts of your message first 
A)  occurs when you stop frequently during the drafting process to evaluate what you have written before finishing your thoughts 
B)  is never a problem if you use the ACE process 
C)  is often the result of procrastination or impatience 
D)  is best dealt with by ignoring the editor in your brain while you write 
E)  can be overcome by writing the hardest parts of your message first

Question 17

Which of the following is done in the first step of ACE?

Accepted Answer

A)  Analysis of your purpose 
B)  Organizing content 
C)  Revising the content 
D)  Formatting conventions 
E)  Drafting the content 
A)  Analysis of your purpose 
B)  Organizing content 
C)  Revising the content 
D)  Formatting conventions 
E)  Drafting the content

Question 18

The ACE process for communication can only be used in very complex situations.

Accepted Answer

A) True 
 B)False

Question 19

The passive voice ________.

Accepted Answer

A)  leads to a clear and lively writing style 
B)  can help emphasize a certain word by placing it in the subject of the sentence 
C)  may be appropriate when you want to assign blame 
D)  is never appropriate in business writing 
E)  is grammatically incorrect 
A)  leads to a clear and lively writing style 
B)  can help emphasize a certain word by placing it in the subject of the sentence 
C)  may be appropriate when you want to assign blame 
D)  is never appropriate in business writing 
E)  is grammatically incorrect

Question 20

Which writing style is most effective for business writing?

Accepted Answer

A)  Academic 
B)  Negative 
C)  Conversational 
D)  Redundant 
E)  Creative 
A)  Academic 
B)  Negative 
C)  Conversational 
D)  Redundant 
E)  Creative

When using a direct organization for a message,the main idea of your message ________.

Why should a writer evaluate contents to be sure they achieve their purpose and outcome,and what should the writer look for during the evaluation process?

Persuasion is required for all types of business communication.

Messages have either primary audiences or secondary audiences,not both.

Why is providing information that allows your audience to make a good business decision,even if that decision does not support your point of view,important?

When selecting a medium for a message,email ________.

Which of the following statements includes redundant language?

Which of the following statements is most clearly and concisely worded?

If the audience can easily understand your intended meaning,you have achieved _____ in writing.

The image that is developed based on word choice is referred to as _____.

Which would be the best way to persuade your boss to implement a flex-time schedule in your office?

The final step of the ACE process,evaluating,includes ________.

Most experienced business writers know that it's more efficient to write one well written draft than multiple drafts.

Before you decide what it is you want to communicate,what should be considered?

Writer's block ________.

Which of the following is done in the first step of ACE?

The ACE process for communication can only be used in very complex situations.

The passive voice ________.

Which writing style is most effective for business writing?

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 3: Managing the Communication Process

When using a direct organization for a message,the main idea of your message ________.

Why should a writer evaluate contents to be sure they achieve their purpose and outcome,and what should the writer look for during the evaluation process?

Persuasion is required for all types of business communication.

Messages have either primary audiences or secondary audiences,not both.

Why is providing information that allows your audience to make a good business decision,even if that decision does not support your point of view,important?

When selecting a medium for a message,email ________.

Which of the following statements includes redundant language?

Which of the following statements is most clearly and concisely worded?

If the audience can easily understand your intended meaning,you have achieved _____ in writing.

The image that is developed based on word choice is referred to as _____.

Which would be the best way to persuade your boss to implement a flex-time schedule in your office?

The final step of the ACE process,evaluating,includes ________.

Most experienced business writers know that it's more efficient to write one well written draft than multiple drafts.

Before you decide what it is you want to communicate,what should be considered?

Writer's block ________.

Which of the following is done in the first step of ACE?

The ACE process for communication can only be used in very complex situations.

The passive voice ________.

Which writing style is most effective for business writing?

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters