Question 1

In which of the following cases is the direct organization approach most appropriate?

Accepted Answer

A)  Asking your boss for an extension on an assignment 
B)  Recommending a controversial change in departmental procedure to your boss 
C)  Requesting a day off during your company's busy season 
D)  Explaining why your team failed to catch a problem 
E)  Sending a status report indicating that you are on schedule for an assignment 
A)  Asking your boss for an extension on an assignment 
B)  Recommending a controversial change in departmental procedure to your boss 
C)  Requesting a day off during your company's busy season 
D)  Explaining why your team failed to catch a problem 
E)  Sending a status report indicating that you are on schedule for an assignment

Question 2

The act of organizing content so that it is understandable from the audience's perspective takes place during what stage of the writing process?

Accepted Answer

A)  Composing 
B)  Analyzing 
C)  Researching 
D)  Persuading 
E)  Evaluating 
A)  Composing 
B)  Analyzing 
C)  Researching 
D)  Persuading 
E)  Evaluating

Question 3

When conducting the audience analysis for a persuasive message,which of the following is one of the recommended questions?

Accepted Answer

A)  How should you organize the persuasive message? 
B)  What information does the audience need to know and why? 
C)  How should I design the format and delivery? 
D)  Does the content ensure complete information? 
E)  How will I benefit from my idea or proposal? 
A)  How should you organize the persuasive message? 
B)  What information does the audience need to know and why? 
C)  How should I design the format and delivery? 
D)  Does the content ensure complete information? 
E)  How will I benefit from my idea or proposal?

Question 4

To increase the chances of finding as many errors as possible,what proofreading technique should be used?

Accepted Answer

A)  Check systematically for errors 
B)  Look for your own common errors 
C)  Read your work later 
D)  Read your work multiple times 
E)  Read your draft aloud 
A)  Check systematically for errors 
B)  Look for your own common errors 
C)  Read your work later 
D)  Read your work multiple times 
E)  Read your draft aloud

Question 5

What should a writer focus on when writing a persuasive message?

Accepted Answer

A)  Audience focused benefits 
B)  The secondary audience 
C)  Emphasis on benefits for the writer 
D)  The primary audience's needs 
E)  Proving benefits 
A)  Audience focused benefits 
B)  The secondary audience 
C)  Emphasis on benefits for the writer 
D)  The primary audience's needs 
E)  Proving benefits

Question 6

Good business communication relies on a passive voice.

Accepted Answer

A) True 
 B)False

Question 7

In the ACE process for communication,the second step is ________.

Accepted Answer

A)  composing 
B)  cutting 
C)  collaborating 
D)  copying 
E)  considering 
A)  composing 
B)  cutting 
C)  collaborating 
D)  copying 
E)  considering

Question 8

Words that can be interpreted in multiple ways are _____.

Accepted Answer

A)  concrete 
B)  synonyms 
C)  abstract 
D)  antonyms 
E)  passive 
A)  concrete 
B)  synonyms 
C)  abstract 
D)  antonyms 
E)  passive

Question 9

Using company databases,reports,and in-house experts to conduct research requires using _____ sources.

Accepted Answer

A)  external 
B)  secondary 
C)  primary 
D)  objective 
E)  internal 
A)  external 
B)  secondary 
C)  primary 
D)  objective 
E)  internal

Question 10

Give some examples of situations in which the indirect approach would be favored over the direct approach.

Accepted Answer

The direct approach is favored for most

Question 11

Which of the following is an example of an external source?

Accepted Answer

A)  Memos sent to the employees of the company 
B)  Financial reports published by the company 
C)  Company databases 
D)  Experts within the company 
E)  Industry journals 
A)  Memos sent to the employees of the company 
B)  Financial reports published by the company 
C)  Company databases 
D)  Experts within the company 
E)  Industry journals

Question 12

Keeping your purpose and desired outcome in mind as you write your message helps you evaluate whether your content supports your goal.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following communications will likely require persuasion?

Accepted Answer

A)  Informing a colleague about a room change for a meeting 
B)  Sharing the minutes of the most recent team meeting 
C)  Asking your boss to switch you to a different project team 
D)  Providing instructions for the new log-in procedure 
E)  Issuing a progress report to your client 
A)  Informing a colleague about a room change for a meeting 
B)  Sharing the minutes of the most recent team meeting 
C)  Asking your boss to switch you to a different project team 
D)  Providing instructions for the new log-in procedure 
E)  Issuing a progress report to your client

Question 14

Which proofreading method slows the reading pace and allows you to examine information out of context?

Accepted Answer

A)  Reading from the bottom up 
B)  Asking a colleague for help 
C)  Reading the work multiple times 
D)  Reading the work later 
E)  Looking for common errors 
A)  Reading from the bottom up 
B)  Asking a colleague for help 
C)  Reading the work multiple times 
D)  Reading the work later 
E)  Looking for common errors

Question 15

Which of the following is a consistent design principle that applies to all medium options?

Accepted Answer

A)  Start with a purpose-driven introduction. 
B)  Break the message into big chunks. 
C)  Avoid the use of words such as "first" and "second," that signal shifts in content. 
D)  Do not use parallel bullet lists. 
E)  Begin each paragraph right away without a topic sentence. 
A)  Start with a purpose-driven introduction. 
B)  Break the message into big chunks. 
C)  Avoid the use of words such as "first" and "second," that signal shifts in content. 
D)  Do not use parallel bullet lists. 
E)  Begin each paragraph right away without a topic sentence.

Question 16

Using bullets that do not align,different fonts,and other inconsistencies in design techniques are _____ errors.

Accepted Answer

A)  systematic 
B)  grammatical 
C)  format 
D)  usage 
E)  typographical 
A)  systematic 
B)  grammatical 
C)  format 
D)  usage 
E)  typographical

Question 17

Simple,well-planned messages ________.

Accepted Answer

A)  don't require a first draft 
B)  should have exactly one draft 
C)  benefit from at least two drafts 
D)  require at least five drafts 
E)  tend to be less successful in conveying the information 
A)  don't require a first draft 
B)  should have exactly one draft 
C)  benefit from at least two drafts 
D)  require at least five drafts 
E)  tend to be less successful in conveying the information

Question 18

While researching a proposal you find a case study demonstrating that your supposedly cost-cutting measure might actually be more expensive in the long run.If you fail to address this information in your report,you are committing an ethical error of omission.

Accepted Answer

A) True 
 B)False

Question 19

When writing for cross-cultural audiences,which of the following will be most effective in aiding the audiences' understanding of the message?

Accepted Answer

A)  Use short, simple words 
B)  Use jargon and slang 
C)  Use descriptive and complex phrases 
D)  Limit the use of visual aids 
E)  Use long, detail sentences 
A)  Use short, simple words 
B)  Use jargon and slang 
C)  Use descriptive and complex phrases 
D)  Limit the use of visual aids 
E)  Use long, detail sentences

Question 20

Is it a good idea to switch between drafting and revising while composing the content of your message?

Accepted Answer

Switching between drafting and revising

In which of the following cases is the direct organization approach most appropriate?

The act of organizing content so that it is understandable from the audience's perspective takes place during what stage of the writing process?

When conducting the audience analysis for a persuasive message,which of the following is one of the recommended questions?

To increase the chances of finding as many errors as possible,what proofreading technique should be used?

What should a writer focus on when writing a persuasive message?

Good business communication relies on a passive voice.

In the ACE process for communication,the second step is ________.

Words that can be interpreted in multiple ways are _____.

Using company databases,reports,and in-house experts to conduct research requires using _____ sources.

Give some examples of situations in which the indirect approach would be favored over the direct approach.

Which of the following is an example of an external source?

Keeping your purpose and desired outcome in mind as you write your message helps you evaluate whether your content supports your goal.

Which of the following communications will likely require persuasion?

Which proofreading method slows the reading pace and allows you to examine information out of context?

Which of the following is a consistent design principle that applies to all medium options?

Using bullets that do not align,different fonts,and other inconsistencies in design techniques are _____ errors.

Simple,well-planned messages ________.

While researching a proposal you find a case study demonstrating that your supposedly cost-cutting measure might actually be more expensive in the long run.If you fail to address this information in your report,you are committing an ethical error of omission.

When writing for cross-cultural audiences,which of the following will be most effective in aiding the audiences' understanding of the message?

Is it a good idea to switch between drafting and revising while composing the content of your message?

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 3: Managing the Communication Process

In which of the following cases is the direct organization approach most appropriate?

The act of organizing content so that it is understandable from the audience's perspective takes place during what stage of the writing process?

When conducting the audience analysis for a persuasive message,which of the following is one of the recommended questions?

To increase the chances of finding as many errors as possible,what proofreading technique should be used?

What should a writer focus on when writing a persuasive message?

Good business communication relies on a passive voice.

In the ACE process for communication,the second step is ________.

Words that can be interpreted in multiple ways are _____.

Using company databases,reports,and in-house experts to conduct research requires using _____ sources.

Give some examples of situations in which the indirect approach would be favored over the direct approach.

Which of the following is an example of an external source?

Keeping your purpose and desired outcome in mind as you write your message helps you evaluate whether your content supports your goal.

Which of the following communications will likely require persuasion?

Which proofreading method slows the reading pace and allows you to examine information out of context?

Which of the following is a consistent design principle that applies to all medium options?

Using bullets that do not align,different fonts,and other inconsistencies in design techniques are _____ errors.

Simple,well-planned messages ________.

While researching a proposal you find a case study demonstrating that your supposedly cost-cutting measure might actually be more expensive in the long run.If you fail to address this information in your report,you are committing an ethical error of omission.

When writing for cross-cultural audiences,which of the following will be most effective in aiding the audiences' understanding of the message?

Is it a good idea to switch between drafting and revising while composing the content of your message?

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters