Exam 1: Introduction to Management and Organizations

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

An automobile manufacturer that increases the total number of cars produced,at the same cost,but with many defects,would be ________.

Today's new organizations tend to be more stable and job-focused than traditional organizations.

Don Martin, plant manager at Control Systems, Inc., sighed as he sipped his cup of coffee and reviewed his hectic schedule for the day. He has to escort two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers from the East Coast. Then he has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he does not enjoy). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the division vice-president. Finally, in the late afternoon, he will be reviewing a recent equipment malfunction and deciding whether to bring in extra technicians to get the equipment operating again as soon as possible. Whew! It was just another busy day in the life of a manager. -When Don conducts the tour for the visiting East Coast managers,he will be performing which management role?

Determining who reports to who is part of the planning function of management.

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Kelly is at what level of management?

Human skills are equally important at all levels of management.

Supervisors and shift managers may both be considered first-line managers.

Today's competitive business environment means that organizations ________.

A new approach being explored by organizations looking to engage employees and add value to the workplace is called ________.

Managers with good ________ are able to communicate,motivate,and lead to get the best out of their people.

A finance manager who reads the Journal of Applied Corporate Finance on a regular basis would be performing which role?

________ first proposed that all managers perform five functions: planning,organizing,commanding,coordinating,and controlling.

Richard spends a half-hour every morning reading the current periodicals concerned with his business.He is performing which managerial role?

Managers are important to an organization because ________.

Angelo is well known for his skills in using the advanced programming software in engineering.In fact,it was his specialized knowledge that led to his promotion to supervising manager.Which managerial skill is Angelo demonstrating?

Redefining organizational values and sustainability are included in the ________ category of changes facing managers.

Technical skills are critical in dealing with abstract and complex situations.

Motivating subordinates is primarily associated with the management function of ________.

Technical skills become less important as managers move into higher levels of management.