Exam 1: Introduction to Management and Organizations

A distinct purpose is important in defining an organization.

Effectiveness refers to ________.

Universality of management means that ________.

Disturbance handler is one of Mintzberg's interpersonal roles.

The most important variable in employee productivity and loyalty to an organization is ________.

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Chris is most likely at what level of management?

Whereas efficiency is concerned with the means of getting things done,effectiveness is concerned with the ends,or the attainment of organizational goals.

Gavin Clayton is vice-president of product development at Canadian Aircraft Manufacturing (CAM). The company specializes in smaller civilian aircraft for commuter airlines and corporate executives. Gavin is trying to decide if the company should proceed in its plans to produce a new larger scale aircraft. He knows that the new aircraft supports the corporate strategy and will enhance their competitive position in the industry. As a former engineer with years of experience in aircraft design and production, he also knows that his company has the skills and capability to produce the new aircraft. In fact, he believes that the new larger aircraft will result in scale economies for CAM—allowing it to produce more profitable aircraft with roughly the same labour resources. Unfortunately, this could be a sore point with the labour union that represents the aircraft assembly workers. While Gavin has always maintained a good relationship with these workers, he knows they are suspicious of management's motives. If the workers perceive the new larger aircraft as a management ploy to increase worker productivity, they will resist the change. Management will definitely have to get the support of the union before they implement the new production plans. Gavin gazes out his window and ponders how best to proceed with the situation. -Assuming that the goal of CAM is to be profitable,producing the new larger aircraft should make the company ________.

Which of the following skills are more important at lower levels of management since these managers are dealing directly with the employees working on the organization's output?

An organization that achieves its goals but at a very high cost would be considered effective but not very efficient.

The goal of Dempsey's Dumpsters is to provide trash services to the city of Apex,whose motto is "The peak of good living." The customers are satisfied with the level of service,but costs at Dempsey's Dumpsters are double that of their competition.Dempsey's is ________.

Carly spent the day "shadowing" her uncle Dave, who is the CEO of a large consumer electronics company. Carly is a business management major at a local college, and one of her class assignments was to interview a business manager. When she approached her uncle about the assignment, he invited her to follow him around for a day to observe the typical business activities of a top manager. She noted that he spent the day dealing with a variety of issues. First he met with a division manager who was having difficulty achieving production targets due to his inability to motivate the employees. Then they visited the assembly line to inspect a new machine designed to increase production output. Uncle Dave had once been a production engineer, and the department supervisor and assembly workers were impressed by his knowledge of the new machine's operating specifications. At lunch they met with a group of local CEOs from other companies where everything from the new hiring laws to the latest economic reports was discussed. After lunch, Carly attended a meeting where the five-year strategic plan for the entire company was being evaluated. For her uncle it was a typical day in the life of a CEO, but for Carly it had been a day full of information that she could use for her class assignment. -If the new machine increased production output at the same cost,but also caused many more product defects,it would be ________.

If a college cuts the cost of an education by using mostly unskilled instructors and at the same time fails to adequately educate its students,it can be said to be doing the wrong things well.In other words,the college is ________.

All three of Mintzberg's interpersonal roles are part of the leading function.

Effectiveness refers to getting the most amount of output from the least amount of inputs.

The process of monitoring,comparing,and correcting is called ________.

What is an organization?

In a short essay,describe the importance of innovation and sustainability to the manager's job.

In order for organizations to survive successfully,managers must create a customer-responsive organization.

Social media is a communications tool which should not be used by managers to ________.